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New England Propane Co Inc.

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New England Propane Co Inc. Reviews (3)

On September 6th *** *** called to complain about the Minimum Use bill and we issued a credit for the Minimum Use on the same day. He received a credit for the gas remaining in the cylinder when the cylinder removed on July 21st. His account has a $balance and has been closed.The
history of the account is: *** *** signed and returned a copy of our minimum use policy on 9/15/which states we will loan him a gallon cylinder provided he consumes a minimum of gallons per year. The policy clearly states that if the volume consumed is less that the minimum use requirement that we will bill him the difference between his actual consumption and the gallons.In August we checked with him as the cylinder had been full the last time we attempted to deliver and he wasn’t going to meet minimum use requirement. He told us that he had switched to an electric hot water heater, but was still using propane for his cooking requirements. As the cylinder was in a location that made it difficult to remove unless it is almost empty we told him that we would waive the minimum use requirement until the cylinder could be exchanged with a smaller cylinder gallon that was more appropriate for his cooking requirement.On June 27th *** *** asked us to postpone replacing the gallon cylinder with a gallon cylinder until sometime in August when he would be home. Then on July 19th he called and requested that we remove our cylinder as he had an electric range installed. We picked up our cylinder on July 21st at that time there was approximately gallons (30%) remaining in the cylinder. At that time we issued a credit of $for the gas remaining in the cylinder (gallons x $per gallon), charged him a $Cartage Fee for processing the gas back into storage (which was discussed with him on 7/and is disclosed on our fuel delivery invoices) and issued a Minimum Use bill of $476.37. As noted above the Minimum Use bill was subsequently credited back to his account.Tell us why here

Complaint: [redacted]
I am rejecting this response because:When I initially called to let them know that I wasn't gonna need propane anymore and that they can pick up the cylinder, I was told that I would  be getting a check for the remaining propane in the cylinder, which to me sounded about right being that I already purchased the propane,it is mine..... instead I received a bill for $476. So I felt Greewhich propane was pulling a fast one.. why would I pay $476 plus they keep my propane and sell it again for double profit?? It didn't sit right with me, and that's the reason for getting Revdex.com involved.... had I not made call, I would've been victim to Greenwich shenanigans....even at this time I feel they should give the customers what they paid for not be able to keep it....still feel like I was taken... because Greenwich keeps what I already paid for and they're gonna sell it for a double profit...
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Greenwich propane was correct when they said this all seemed convoluted with the charge/credit and charges for cartage & pump out... it may all be clear for you butch  you sure need to make it clearer to future customers... I accept the credit/ check  for $155.00 as a resolution to this matter..
Sincerely,
[redacted]

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Address: 162 Grassy Plain St, Bethel, Connecticut, United States, 06801-2805

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