New England Provisions Company

We contacted this customer after receiving an email complaint about not receiving lobster tails as advertised We told her that we sell by the pound not by the tail and that the count is an average due to the difference in weight between a oz tail and a oz tailShe received the full ten
pounds of lobster tails as stipulated on our websiteShe ordered 4-oz tailsAs it turned out she reported to have received tailsThirty-one tails averages out to oz tailsOur computer weighing system is very accurate due to government regulationsWe have never seen this situation before because the averaging is usually accurate by the nature of sorting for sizesWe have amended the website to state the anomalyIn thirty-one years of shipping this product it is the first complaint we have received for any of our lobster tailsOur statement of selling only by the pound is stated repeatedly on our websiteWe also pointed out that her total cost was $less than the next lowest priced lobster tail website and their's were on saleShe still received a bargain