Sign in

New England Restoration, LLC

Sharing is caring! Have something to share about New England Restoration, LLC? Use RevDex to write a review
Reviews New England Restoration, LLC

New England Restoration, LLC Reviews (5)

Initial Business Response / [redacted] (1000, 5, 2017/08/11) */ Contact Name and Title: [redacted] Contact Phone: [redacted] I [redacted] (Area Manager) will be following up with the customer aboveCase # *** Final Business Response / [redacted] (1000, 8, 2017/08/15) */ Spoke with Ms [redacted] today and apologized for the lack of response in May and offered to extend her a payment plan option to assist her in clearing the balanceShe asked me to give her Wednesday for her to come back with her best payment plan

Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Good day, I believe this case has been resolved to the customers satisfactionIf, however, the customer expresses further action is needed, please do not hesitate to reach out to me directly Kind Regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/06) */ Enterprise called last night and is issuing a refund for the erroneous charges

Initial Business Response /* (1000, 5, 2016/03/31) */
Good day,
Thank you for forwarding this complaint filed by ***I am very familiar with this customerPlease allow me to explain what occurred during the time period *** had a rental vehicle with Enterprise Rent a CarOn the
early morning of February 11th, at **04am *** picked up his rental vehicle at the ***As he has done so on past rentals both in *** and ***, *** had declined any additional coverage offered to him that would cover him in the event of an accident*** verified his option to decline coverage's twice before leaving with the rental vehicle, with different representatives both verbally, and with his signatures and initials on the rental contractThe rental contract is very clear when one is opting to decline any additional coverage's being added to the rental contract*** also declined the option to upgrade into a larger vehicle for a nominal feeLater the same day, *** wanted to switch into another vehicleThe vehicle exchange was completed at 333pm, with different employeesOnce again, *** declined any additional coverage's when completing the amended contract for the new rental vehicleOnce again *** declined to pay an additional fee to drive a larger vehicle than what he had reservedHe was provided a compact car (what he had reserved) with kilometresOn February 13th *** called the rental location requesting to add on coverage over the telephoneThe rental representative (one that had not been involved with ***'s prior transactions) advised *** that coverage could not be added on over the telephoneThis is a policy and procedure that is in place with Enterprise Rent a CarHe was instructed to visit the closest Enterprise location so the vehicle could be inspected before coverage's could be addedThis process is to ensure the vehicle was in the same condition as it was agreed upon when the vehicle was originally picked up by *** indicated that he had meant to add additional coverage's when he picked up the rental vehicle on February 11thThe representative apologized for any inconvenience, but verified with him that his rental contract had indicated that he had initialed to decline any optional coverage on separate occasionsApproximately 15-minutes after the request to add coverage's over the telephone the same representative received a telephone call from the *** indicating *** was involved in an accidentThe *** officer informed the representative that *** did not have coverage's on his rental and wanted to know what his options wereThe representative informed the *** that *** would be responsible for the damage to the vehicleThe representative offered to have *** towed from the *** to *** so he could get another rental vehicleAs the representative stated to *** earlier, she informed the *** the tow charge would be the renters responsibilityOnce *** arrived in *** he signed on coverage'sThis occurred approximately hours after the accident occurredThe representative at the *** location, advised ***, as he had been advised several times before, adding coverage on a rental contract after an accident has occurred does not cover any damage that has occurred priorHe was informed that the coverage would only cover any possible damage that may occur to the new vehicle he had been provided at the *** location, where he agreed to accept collision coverageHis amended rental contract was updated accordingly
*** was notified twice, following his attempt to add coverage over the phone, and times after that he had declined twice, both verbally, and with his signatures and initials, to add on coverage at the time he picked up his first vehicle, and during the exchange to the second vehicle*** was advised that he would be responsible for the damage, and the cost associated with the towFollowing the return of the rental vehicle, *** was once again advised he did not have collision coverage at the time of the accident, and was instructed to begin the claims process with his own carrier
I believe we have addressed *** in a timely manner, while making him fully aware that he was not able sign on coverage's over the telephone, without inspecting the vehicle firstHis rental contract was very clear that he declined any additional coverage's offered to him prior to his accident
Please feel free to contact me should you have any further questions regarding this complaint
Best regards,
***
***
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2016/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The version of the Enterprise Rental representative mentioned is completely false
I was never asked for Additional Coverage when I went for replacement vehicle neither I was provided with revised agreement showing replacement vehicleEven to my asking I was not provided
Multiple time statements are changed by rental agency during all these days
Even upon my checking with the Rental representative at *** *** on 13/Apr/after the incidient took place, she told that my car is completely covered with insurance right from the date I rented it first that is from 11/Apr/Same thing I was twice confirmed by Enterprise Rental customer care representatives upon my verification
I am attaching entire communication in last couple of weeks to understand what has happened
***
Secondly, statement is made for additional coverage for the replacement car: *** I was never asked neither I was provided with revised document so that I can know what is in my possession or my coverage details
Thirdly, upon my asking why Winter tyres were not provided: as this was the first question raised by *** and the *** towing person: I said it has Winter tyresBut then I realized from them that vehicle did not had Winter tyres (***)Realizing this issue: at *** *** the enterprise repgave me replacement car with Winter tyres including correcting the agreement showing the insurance coverages on it, which I asked twice to ensure/verify its inclusionI also checked with her that please confirm that any damage/road side assistance is covered in this coverage right from 11/April when I rented the car and she confirmed my understanding and also I was told that the Car towing by *** is to be borne by Enterprise and that is what actually happenedI was never told/asked to pay the same till later in order to try to wrongfully collect the charges for towing including repair
So with Winter tyres, first I am told by *** that Enterprise has a option of Winter tyres with a nominal fee of $** or something like that and I did not opted for thatBut when I said I never show that option during Booking on the Website neither I was asked by any of the representatives for the sameHe has no answer and started some other reasoning
And so on
I am attaching the entire communications through email which I had during those days as a reference for your support to resolve this without trying to wrongfully cover from customer
***
***
Thank you,
***
Final Business Response /* (4000, 10, 2016/04/13) */
Good day,
Thank you for forwarding the concerns expressed by the customer associated with; *** (***)I have forwarded a copy of the rental agreement directly to *** as I could not find a way to attach it to my responseI do appreciate *** expressing his concerns, however I am confident in the understanding of all of the facts regarding this incident, and I will leave the resolution to my Damage Recovery TeamOnce the rental agreement has been reviewed it will clearly show that *** declined the option to purchase any additional coverage's thus making him responsible for the resulting damage that occurred on the rental vehicle
Please feel free to reach out to me directly should you have an further questions
Best regards,
***
***
***
*** ***

Initial Business Response /* (1000, 5, 2017/08/11) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
I [redacted] (Area Manager) will be following up with the customer above. Case # [redacted]..
Final Business Response /* (1000, 8, 2017/08/15)...

*/
Spoke with Ms. [redacted] today and apologized for the lack of response in May and offered to extend her a payment plan option to assist her in clearing the balance. She asked me to give her Wednesday for her to come back with her best payment plan.

Initial Business Response /* (1000, 5, 2015/11/05) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Good day,
I believe this case has been resolved to the customers satisfaction. If, however, the customer expresses further...

action is needed, please do not hesitate to reach out to me directly.
Kind Regards,
[redacted]
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/11/06) */
Enterprise called last night and is issuing a refund for the erroneous charges

Check fields!

Write a review of New England Restoration, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

New England Restoration, LLC Rating

Overall satisfaction rating

Address: East Waterboro, Maine, United States, 04030

Phone:

Show more...

Web:

www.gregoryhomeimprovement.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with New England Restoration, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for New England Restoration, LLC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated