New Faith Outreach

Dear Prospective Customer: We would first like to apologize for any misunderstanding We have looked through all of our paper work and we come to find out that you never moved forward with our process, we advised you the possibilities of your file getting approved base on all the documentation you gave us would be slim an, we educated you why, since you had already received other approvals from your lender , also you mentioned to us that you were demanding principal reduction from your lender or you will Not except any approvals New Faith Outreach Does not have Sales Repnor Does NFO have “Loopholes” that’s not our terminology here at our office We do not charge people up front with respects to SB We never have taken any monies from people nor have we taken yours so clearly we are NOT Crooks we Have an educated personal and a long road of hard copy approvalsIf you would like please refer yourself to HUD or Keep Your Home California they are funded by the government, they have conventions were they just might be able to help youAs far as your paper work you sent in we have a professional shredding company and we do not sell your private information to anyone we protect everyone confidential information please be aware that all your information will be eliminated from our system Best Regards , [redacted]

Response to address Mr*** concerns,
Investors , servicing companies , and bank always sale there loans on a monthly basis, so we are not surprised if your loan/note has being sold
to another investor that's part of the secondary market Please if your financial circumstance changes then we would be happy to re-visit your situation and we will both figure if your new investor participated in the government programsWe do apologize for any miss understanding and like previously
mentioned your information has being already shredded by a professional company so in the near future if you decide to re-apply we would like to see
all documents again
Thank you,
New Faith Outreach

We are so happy that New Faith Helped me and my wife we are a retired couple , and we were facing a hardship with our lender they protected our home, and really made things happen for our homeWe got a 2% interest rate , they never pressured us nor did they ever make us feel like we were never eligible Our conversation in there assessment department was pretty straight forward, we are grateful they helped us
Thank you New Faith Outreach

They lied to us and they took two years and now they our house payment will be 745 when it was 677.00 before and they said that they can lower our payment to$364,92 or $560.24. They been working on our case for about two years and now say they can't do nothing but they want us to pay $745.00 to our mortgage why would we would pay more when we was trying get our payment down where we was trying to get the payment less then what we was paying.

To Whom It May Concern
I.D. [redacted]
 
RE: Mr. [redacted]
 
In response to the complaint from Mr. [redacted], everyone is entitled to their opinions but in this situation we completely disagree to his allegations about our organization.  We had spoken on multiple occasions from the first...

time we made contact up until the decision was made to deny service to Mr. [redacted], having no knowledge of his complaint to the Revdex.com.
Our organization works with tremendous scrupulous manners, we educate homeowners on all programs available to them, we’ve been in business since the recession began in 2008 and we have saved hundreds of homes to homeowners in actual NEED.
in this case Mr. [redacted] did NOT fit the parameters to receive assistance because there was no real financial hardship.  All of his personal information is deleted from our system and any paper trail by law and per our organizations policy is professionally shredded.
 
 
Thank you,
 
 
New Faith Outreach

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[       This "organization"  is not up front about who they are or how they operate.   Are they a nonprofit, a government agency, a church, a charity, or a for profit business?   They promised me they could help me.   They could not.   They told me I had a hardship.    Now they say I do not.    They told me my "investor" is HSBC, a bank from the UK.   The mortgage company says it is [redacted].    So it seems that New Faith Outreach is wrong.                    ]
Regards,
[redacted]

Dear Prospective Customer:
 
We would first like to apologize for any misunderstanding....

 We have looked through all of our paper work and
we come to find out that you never moved forward with our process, we advised
you  
the possibilities of your file getting approved base on all
the documentation you gave us would be slim an, we educated you why, since you
had already received 2 other approvals from your lender , also you mentioned to
us that you were demanding principal reduction from your lender or you will Not
except any approvals.  New Faith Outreach
Does not have Sales Rep. nor Does NFO have “Loopholes” that’s not our terminology
here at our office.  We do not charge
people up front with respects to SB94
We never have taken any monies from people nor have we taken
yours so clearly we are NOT Crooks we
Have an educated personal and a long road of hard copy
approvals. If you would like please refer yourself to HUD or Keep Your Home
California they are funded by the government, they have conventions were they
just might be able to help you. As far as your paper work you sent in we have a
professional shredding company and we do not sell your private information to anyone
we protect everyone confidential information please be aware that all your information
will be eliminated from our system.
 
Best Regards ,
 
[redacted]

They lied and took my money. When I requested a refund they gave me paper in writing to refund me back. I didn't get my money and don't respond to my calls. They told me they would help me save my house. 2 years of them telling me their doing the modifications. They then said I would beable to get into a program they will allow me to stay in my house and make lower payments. When I started getting sale date on my home I called them. They said we will take of it. I didn't get the modification and lost over $6000 with them. I had to move my kids and my grandson out and I couldn't afford the mortgage. I Owen over 20,000 listening to them tell me don't make a payment. Worst experience ever.

Review: When working with Sales Rep from New Faith Outreach, he did not have a privacy or disclosure form to protect any of the confidential information sent to him. He initially said that the services would cost $1499 since they knew all of the "loopholes" to get customers through the government and bank approval process for loan modification. Once his underwriting department reviewed my documents, they wanted another $2499, that could be made in payments, to "lock" in our home and stall any proceedings. Everywhere we have read that government programs do not require payment of any fees; so, having to spend almost $4,000 for "maybe" a 70% guarantee of approval is a Sales and Service issue. This company should be avoided. They should be shutdown for offering something that is not possible -- a true "scam."Desired Settlement: Make certain anyone that comes to this company knows they are dealing with crooks.

Business

Response:

They lied to us and they took two years and now they our house payment will be 745 when it was 677.00 before and they said that they can lower our payment to$364,92 or $560.24. They been working on our case for about two years and now say they can't do nothing but they want us to pay $745.00 to our mortgage why would we would pay more when we was trying get our payment down where we was trying to get the payment less then what we was paying.

We are so happy that New Faith Helped me and my wife we are a retired couple , and we were facing a hardship with our lender they protected our home, and really made things happen for our home. We got a 2% interest rate , they never pressured us nor did they ever make us feel like we were never eligible . Our conversation in there assessment department was pretty straight forward, we are grateful they helped us.

Thank you New Faith Outreach.

Review: These people called and made all these big claims about loan modification and kept calling and calling and asked for all this private info, and they got back to me one time, saying well, we can do this for you, lower your payment by this much, we work with all lenders, we are approved by your lender, and then I have not heard back when promised. Never got a straight answer as to who they were or how they operate. Could be a big scam or identity theft for all I know. I would hate to think they scammed me or are going to use my info somehow.Desired Settlement: Is this company legitimate? Why did they request all this info and make all these claims and then not get back? What is going to happen to my tax info, bank statements, etc?

Business

Response:

To Whom It May Concern

I.D. [redacted]

RE: Mr. [redacted]

In response to the complaint from Mr. [redacted], everyone is entitled to their opinions but in this situation we completely disagree to his allegations about our organization. We had spoken on multiple occasions from the first time we made contact up until the decision was made to deny service to Mr. [redacted], having no knowledge of his complaint to the Revdex.com.

Our organization works with tremendous scrupulous manners, we educate homeowners on all programs available to them, we’ve been in business since the recession began in 2008 and we have saved hundreds of homes to homeowners in actual NEED.

in this case Mr. [redacted] did NOT fit the parameters to receive assistance because there was no real financial hardship. All of his personal information is deleted from our system and any paper trail by law and per our organizations policy is professionally shredded.

Thank you,

New Faith Outreach

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[ This "organization" is not up front about who they are or how they operate. Are they a nonprofit, a government agency, a church, a charity, or a for profit business? They promised me they could help me. They could not. They told me I had a hardship. Now they say I do not. They told me my "investor" is HSBC, a bank from the UK. The mortgage company says it is [redacted]. So it seems that New Faith Outreach is wrong. ]

Regards,

Business

Response:

Response to address Mr. [redacted] concerns,

Investors , servicing companies , and bank always sale there loans on a monthly basis, so we are not surprised if your loan/note has being sold

to another investor that's part of the secondary market . Please if your financial circumstance changes then we would be happy to re-visit your situation and we will both figure if your new investor participated in the government programs. We do apologize for any miss understanding and like previously

mentioned your information has being already shredded by a professional company so in the near future if you decide to re-apply we would like to see

all documents again.

Thank you,

New Faith Outreach.