The owner of the company forwarded this complaint to my office I am the Quality Manager I have reviewed the information submitted by the customer and my investigation confirms the details contained in this customer's summary of events First, I want to sincerely apologize to this customer as this is not the level of service our customer's expect from Yellow Cab A driver did accept this customer's request for service and was in the area but did not go to the pick up location and did not make a valid attempt to provide the service The company will internally deal with the identified driver to ensure it doesn't happen again.Because of the inconvenience and expense to this customer, the owner will be forwarding a check to the name and address listed on the complaint in the amount of $(Sixteen Dollars USD) The decision to reimburse the customer is based on her expectations of service from Yellow Cab and is our company's way of saying we are not only sorry, we will continue to strive to provide the best taxi cab services in the futureLyle W [redacted] Quality ManagerAAA Full Transportation, Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Attached is all the information you requested if you have any questions please contact me Regards, [redacted] ***
May 29, [redacted] ***RE: Revdex.com Complaint [redacted] Dear [redacted] We are terrible sorry about your experience with Yellow CabWe strive to provide excellent service to our customers and werecognize that where there is a human element/technology involved; there can be a chance for errorOn behalf of Yellow Cab Company please accept my sincerest apologiesIt is clear that measures need tobe taken to improve the quality of our customer serviceTo that end, your complaint has reached our call center manager [redacted] ***, she is now investigation the actions of our employees and taking appropriate steps to correct the issue, also Fleet Manager [redacted] forfuture investigation on the drivers action, as of right now I need the following information:A copy of the receipt or if you pay with credit card thru the cab system the last digits of the credit card.Itinerary of original flight.Purchase receipt for 2nd plan ticket.We would like to thank youfor taking the time to convey your experience with Yellow Cab and for bringing these concerns to our attention.Sincerely, [redacted] Yellow Cab ArizonaYellow Cab Company [redacted] ** [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
As a result of our company being notified that the *Free Ride Coupons [redacted] offered in our first response are not acceptable, I have decided to put an exclamation point on my apology and am sending this customer a $pre-paid [redacted] card for the inconvenience caused Please accept this only as a token of our sincere regret for the incident and as stated earlier, will continue to monitor and improve all facets of our customer service processes to avoid similar situations in the future
Our Safety and Risk Manager, MrI*** is a respected and experienced Risk Manager. He has made his decision based on information he has available. It is apparent the dispute is still unresolved for this individual. This individual has the right to pursue any and all legal
remedies and may be initiated by the reporting party, her insurance company or an attorney of choice. Unfortunately, the claim is listed as denied as was reported to this individual
The response here again is part of the problem*** has responded talking about himself in third personThis is a one man operation where he acts as the judge, jury, and executionerHis facts of the claim from his perspective are very Inaccurate and he continues to dismiss factual evidentlve with regard to the claimThis matter needs to be taken out of his hands and into his superior. On my very first call with regard to the claim without obtaining my statement, police report, or statement from unbiased witness he concluded I was at fault and has not budged from that positionThat in itself demonstrates the corruption of this organizationDespite me offering clear evidence from unbiased witness and police incident report number indicating his driver at fault he continues to hold steadfastAdditionally, the cab driver also had a witness who conveniently was not able to make a statement because they reportedly do not have her contact informationThis investigation has thus far been as fruadulant as a claim can be I am being victimized by an organization who refuses to take an unbiased report This organization needs to accept liability and communicate with my insurance company to pay out on this claim for me to be satisfied. I remain hipeful to resolve this claim at claim at the lowest possible level, but has proven difficult
On
October 27, 2015, our company was advise of the above referenced complaint. We
immediately investigated the information provided and determined that the
complaint was valid. The owner of our company made phone contact with the
individual filing the complaint and on November 2,
2015, AAA Full Transportaiton
check #in the amount of $500.00, was issued and sent to the customer.
According to the owner, the individual who filed the complaint with Revdex.com
indicated his satisfaction with both the speed of and personal attention given
to this issue.We
regret the inconvenience this caused and believe at this time the matter is
resolved.Lyle
W***Quality
ManagerAAA
Full Transportation
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Attached is all the information you requested if you have any questions please contact me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
As a result of our internal investigation IO have initiated additional training and education for our customer service representatives and call center staff in an attempt to ensure our service levels for all of our customers are not only met but sustained. This is...
an unfortunate situation that should not have occurred. I am personally disappointed at the mistakes that were made in scheduling the proper vehicle and equipment for the return trip . It is our goal as a company to ensure timeliness of service, safety, and comfort for all of our valued customers. We fell far short of our goals with this customer. We will be sending Free Ride Coupons in the amount of $25.00 (Twenty-Five Dollars USD) for our customer to use in the future. These coupons do not represent a final solution as we must continually monitor and improve our services. Please accept my apology to the customer and her son and we will continue to do all we can to ensure Yellow Cab will always provide the highest levels of services in the future.
May 29, 2015[redacted]
[redacted]
[redacted]RE: Revdex.com Complaint [redacted]Dear [redacted]We are terrible sorry about your experience with Yellow Cab. We strive to provide excellent service to our customers and werecognize that where there is a human element/technology involved;...
there can be a chance for error. On behalf of Yellow Cab Company please accept my sincerest apologies. It is clear that measures need tobe taken to improve the quality of our customer service. To that end, your complaint has reached our call center manager[redacted], she is now investigation the actions of our employees and taking appropriate steps to correct the issue, also Fleet Manager [redacted] forfuture investigation on the drivers action, as of right now I need the following information:A copy of the receipt or if you pay with credit card thru the cab system the last 4 digits of the credit card.Itinerary of original flight.Purchase receipt for 2nd plan ticket.We would like to thank youfor taking the time to convey your experience with Yellow Cab and for bringing these concerns to our attention.Sincerely,[redacted]Yellow Cab ArizonaYellow Cab Company [redacted]
[redacted]
[redacted]
As a result of our company being notified that the *Free Ride Coupons* offered in our first response are not acceptable, I have decided to put an exclamation point on my apology and am sending this customer a $100 pre-paid [redacted] card for the inconvenience caused. Please accept this only as a token of our sincere regret for the incident and as stated earlier, will continue to monitor and improve all facets of our customer service processes to avoid similar situations in the future.
The owner of the company forwarded this complaint to my office. I am the Quality Manager. I have reviewed the information submitted by the customer and my investigation confirms the details contained in this customer's summary of events. First, I want to sincerely apologize to this...
customer as this is not the level of service our customer's expect from Yellow Cab. A driver did accept this customer's request for service and was in the area but did not go to the pick up location and did not make a valid attempt to provide the service. The company will internally deal with the identified driver to ensure it doesn't happen again.Because of the inconvenience and expense to this customer, the owner will be forwarding a check to the name and address listed on the complaint in the amount of $16.00 (Sixteen Dollars USD). The decision to reimburse the customer is based on her expectations of service from Yellow Cab and is our company's way of saying we are not only sorry, we will continue to strive to provide the best taxi cab services in the future. Lyle W[redacted]Quality ManagerAAA Full Transportation, Inc.
The owner of the company forwarded this complaint to my office I am the Quality Manager I have reviewed the information submitted by the customer and my investigation confirms the details contained in this customer's summary of events First, I want to sincerely apologize to this customer as this is not the level of service our customer's expect from Yellow Cab A driver did accept this customer's request for service and was in the area but did not go to the pick up location and did not make a valid attempt to provide the service The company will internally deal with the identified driver to ensure it doesn't happen again.Because of the inconvenience and expense to this customer, the owner will be forwarding a check to the name and address listed on the complaint in the amount of $(Sixteen Dollars USD) The decision to reimburse the customer is based on her expectations of service from Yellow Cab and is our company's way of saying we are not only sorry, we will continue to strive to provide the best taxi cab services in the futureLyle W [redacted] Quality ManagerAAA Full Transportation, Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Attached is all the information you requested if you have any questions please contact me Regards, [redacted] ***
May 29, [redacted] ***RE: Revdex.com Complaint [redacted] Dear [redacted] We are terrible sorry about your experience with Yellow CabWe strive to provide excellent service to our customers and werecognize that where there is a human element/technology involved; there can be a chance for errorOn behalf of Yellow Cab Company please accept my sincerest apologiesIt is clear that measures need tobe taken to improve the quality of our customer serviceTo that end, your complaint has reached our call center manager [redacted] ***, she is now investigation the actions of our employees and taking appropriate steps to correct the issue, also Fleet Manager [redacted] forfuture investigation on the drivers action, as of right now I need the following information:A copy of the receipt or if you pay with credit card thru the cab system the last digits of the credit card.Itinerary of original flight.Purchase receipt for 2nd plan ticket.We would like to thank youfor taking the time to convey your experience with Yellow Cab and for bringing these concerns to our attention.Sincerely, [redacted] Yellow Cab ArizonaYellow Cab Company [redacted] ** [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
As a result of our company being notified that the *Free Ride Coupons [redacted] offered in our first response are not acceptable, I have decided to put an exclamation point on my apology and am sending this customer a $pre-paid [redacted] card for the inconvenience caused Please accept this only as a token of our sincere regret for the incident and as stated earlier, will continue to monitor and improve all facets of our customer service processes to avoid similar situations in the future
Our Safety and Risk Manager, MrI*** is a respected and experienced Risk Manager. He has made his decision based on information he has available. It is apparent the dispute is still unresolved for this individual. This individual has the right to pursue any and all legal
remedies and may be initiated by the reporting party, her insurance company or an attorney of choice. Unfortunately, the claim is listed as denied as was reported to this individual
The response here again is part of the problem*** has responded talking about himself in third personThis is a one man operation where he acts as the judge, jury, and executionerHis facts of the claim from his perspective are very Inaccurate and he continues to dismiss factual evidentlve with regard to the claimThis matter needs to be taken out of his hands and into his superior. On my very first call with regard to the claim without obtaining my statement, police report, or statement from unbiased witness he concluded I was at fault and has not budged from that positionThat in itself demonstrates the corruption of this organizationDespite me offering clear evidence from unbiased witness and police incident report number indicating his driver at fault he continues to hold steadfastAdditionally, the cab driver also had a witness who conveniently was not able to make a statement because they reportedly do not have her contact informationThis investigation has thus far been as fruadulant as a claim can be I am being victimized by an organization who refuses to take an unbiased report This organization needs to accept liability and communicate with my insurance company to pay out on this claim for me to be satisfied. I remain hipeful to resolve this claim at claim at the lowest possible level, but has proven difficult
On
October 27, 2015, our company was advise of the above referenced complaint. We
immediately investigated the information provided and determined that the
complaint was valid. The owner of our company made phone contact with the
individual filing the complaint and on November 2,
2015, AAA Full Transportaiton
check #in the amount of $500.00, was issued and sent to the customer.
According to the owner, the individual who filed the complaint with Revdex.com
indicated his satisfaction with both the speed of and personal attention given
to this issue.We
regret the inconvenience this caused and believe at this time the matter is
resolved.Lyle
W***Quality
ManagerAAA
Full Transportation
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Attached is all the information you requested if you have any questions please contact me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
As a result of our internal investigation IO have initiated additional training and education for our customer service representatives and call center staff in an attempt to ensure our service levels for all of our customers are not only met but sustained. This is...
an unfortunate situation that should not have occurred. I am personally disappointed at the mistakes that were made in scheduling the proper vehicle and equipment for the return trip . It is our goal as a company to ensure timeliness of service, safety, and comfort for all of our valued customers. We fell far short of our goals with this customer. We will be sending Free Ride Coupons in the amount of $25.00 (Twenty-Five Dollars USD) for our customer to use in the future. These coupons do not represent a final solution as we must continually monitor and improve our services. Please accept my apology to the customer and her son and we will continue to do all we can to ensure Yellow Cab will always provide the highest levels of services in the future.
The coupons will do my mother no good as she has her ADA card and will be using the [redacted] system.
May 29, 2015[redacted]
[redacted]
[redacted]RE: Revdex.com Complaint [redacted]Dear [redacted]We are terrible sorry about your experience with Yellow Cab. We strive to provide excellent service to our customers and werecognize that where there is a human element/technology involved;...
there can be a chance for error. On behalf of Yellow Cab Company please accept my sincerest apologies. It is clear that measures need tobe taken to improve the quality of our customer service. To that end, your complaint has reached our call center manager[redacted], she is now investigation the actions of our employees and taking appropriate steps to correct the issue, also Fleet Manager [redacted] forfuture investigation on the drivers action, as of right now I need the following information:A copy of the receipt or if you pay with credit card thru the cab system the last 4 digits of the credit card.Itinerary of original flight.Purchase receipt for 2nd plan ticket.We would like to thank youfor taking the time to convey your experience with Yellow Cab and for bringing these concerns to our attention.Sincerely,[redacted]Yellow Cab ArizonaYellow Cab Company [redacted]
[redacted]
[redacted]
As a result of our company being notified that the *Free Ride Coupons* offered in our first response are not acceptable, I have decided to put an exclamation point on my apology and am sending this customer a $100 pre-paid [redacted] card for the inconvenience caused. Please accept this only as a token of our sincere regret for the incident and as stated earlier, will continue to monitor and improve all facets of our customer service processes to avoid similar situations in the future.
The owner of the company forwarded this complaint to my office. I am the Quality Manager. I have reviewed the information submitted by the customer and my investigation confirms the details contained in this customer's summary of events. First, I want to sincerely apologize to this...
customer as this is not the level of service our customer's expect from Yellow Cab. A driver did accept this customer's request for service and was in the area but did not go to the pick up location and did not make a valid attempt to provide the service. The company will internally deal with the identified driver to ensure it doesn't happen again.Because of the inconvenience and expense to this customer, the owner will be forwarding a check to the name and address listed on the complaint in the amount of $16.00 (Sixteen Dollars USD). The decision to reimburse the customer is based on her expectations of service from Yellow Cab and is our company's way of saying we are not only sorry, we will continue to strive to provide the best taxi cab services in the future. Lyle W[redacted]Quality ManagerAAA Full Transportation, Inc.