New Gary's Mower Shop, The Reviews (1)
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New Gary's Mower Shop, The Rating
Description: Hardware - Retail
Address: 1621 Jefferson St, Rochester, New York, United States, 14623
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www.yorkphoto.com
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Review: On 6-18-2013, I went to the Gary's Mower Shop to get my righting lawn mower repair. When they anloded my mower from trailer, they damich the back off my truck. By running the trailer into back of my truck kousing 100.99$ damich. [redacted] refuse to tack risponcability for his action. Tej never fixt my mower, charge me $100.00 dolar. I had to go to another shop for repair.Desired Settlement: Refund. Clouse the shop down. At 9357 Greenback Lane. They are theeafs.
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Response:
Initial Business Response
Mr. [redacted] brought in a riding mower to get repaired... (would not crank over) on a illegal unregistered trailer with broken welds lug nuts missing and no safety chains. My worker [redacted] helped him unload since mr. [redacted] has only one arm. The trailer should not have been on the road much less on the road hauling a mower for safety reasons. Between my worker [redacted] and mr. [redacted] they came up with the idea to unhook the trailer from the suv to help get the mower off the trailer since a ramp would not work. The trailer came up and hit the back of the truck and put a small dent and scratch in the rear tailgate... my opinion a bad idea on there part... okay as for us here its posted that we are not responsible for loading and unloading as we have seen many odd ways that are unsafe to transport equip. as to his complaint [redacted] was not here it was [redacted] (co owner) and [redacted]. When he picked up the mower there was a 1 hour charge that we waived (70 dollars) and [redacted] gave him 100 cash. He was demanding this and was obvious he wanted something for nothing even tho it was posted we were not responsible. The mower ran great at the time and drove back on the trailer... Everything mr [redacted] has said is false... (see documents) we went out of our way for him and he is complaining months later for no reason. He got his mower fixed for free and got 100 dollars when we didn't have to do that! Our of over 5000 customers a year it seems theres always one or two you can't please!!