Hello,I am sorry for the late response. The e-mail that the Revdex.com had on file is no longer working and I never received it. They called me today and I am now aware of it. I assume that the hubcap you bought from me was already on your car and you were replacing one that already fell off. If that is...
true then that would mean that you have 3 hubcaps still on the car that are fitting correctly. The one in question is the concern here. [redacted] was the manufacturer of the original hubcap that came on your car when it was built. Our manufacturer copied the original design which was originally a push on design that had 5 lug openings. In those 5 lug openings there were what we call a "lug hug" grip system. To install that hubcap you would simply pop it on the car and the lug hug system would expand and go around the perimeter of the lug nuts. When fully seated the 5 lug hug parts would then grip the steel lugs. After some time [redacted] was experiencing complaints about the design of the hubcap because they were breaking and falling off. [redacted] eventually had a recall and replaced the original design with an altered version. The altered version only had 2 lug hugs and the other 3 were changed to a bolt on design. The bolt on lugs areas looked different because they no longer touched the lugs when installing. Instead [redacted] changed the 3 lug nuts to a different lug that now had a washer at the bottom. This washer was larger than the opening in the 3 lug areas so when installed the washer would hold the hubcap on the car. The two remaining lug hug areas were now irrelevant if they were broken because the 3 lugs with washers were the only thing needed to hold the hubcap on. Our manufacturer also discontinued the original design and followed suit by changing the design to the bolt on hubcap. The hubcap you purchased from us was the new bolt on design. We do not sell lug nuts and we assume that everyone would have done the recall and have the correct lug nuts on the car. Since you had an issue I assume that you simply had the original lugs. I assume that if you go to your [redacted] dealer they would be obligated to provide you with the correct lug nuts and then the hubcap would work fine. Please let me know. Thank you, [redacted]
Mr [redacted] purchased a wheel from us on ebay. We shipped exactly what he bought from us to him promptly. He has a 2013 Cadillac CTS from what I remember him telling me. The wheel he bought from us is for a 2008-2009 CTS. I am not sure why he bought the wrong wheel but we never listed a 2013 as an...
option for the wheel. I assume that he never read the listing and just assumed it looked the same as the wheels on his car. We have shipping costs and ebay fees on top of ordinary business expenses involved in every transaction. We have an upfront return policy in every ebay listing that is fully approved by ebay. When a buyer makes a purchase from us through ebay they essentially are agreeing to our terms - even if they are unaware of them. I am sorry that Mr. [redacted] feels that our terms are "unethical" but we do not make exceptions on our return policy unless we made a mistake. Thank you, Mark [redacted]
Hello,I am sorry. We are not willing to refund you for the hubcap. The hubcap's design is not the problem. The wrong lug nuts on your car were the problem. We do not sell lug nuts. It is the consumer's responsibility to make sure the car is suitable to install the hubcap. We also did not install the hubcap because it was obviously an internet order that we shipped to you. For that reason we can't be held responsible for the installation problem that you had. If you were local and you came to our store we would have installed it and we would have figured out right away that you had the wrong lug nuts. Working on cars, installing parts etc does require a certain amount of automotive knowledge and mechanical expertise that you may or may not have. The only thing that I can do for you is to offer you another hubcap at a discount equal to our cost plus shipping. I am sorry that this is happening to you and it is never our intention for a product to not meet expectations.Thank you,[redacted]
Complaint: [redacted]
I am rejecting this response because: This is ridiculous, you should of have that disclaimer on your website considering you were aware of the problem of different styles of lug nuts. I should be refunded so I can take my business elsewhere. I bought the car from the dealership so how would I have known your hubcaps needed different lug nuts. A full refund can solve this issue.
Sincerely,
[redacted]
Hello,I am sorry for the late response. The e-mail that the Revdex.com had on file is no longer working and I never received it. They called me today and I am now aware of it. I assume that the hubcap you bought from me was already on your car and you were replacing one that already fell off. If that is...
true then that would mean that you have 3 hubcaps still on the car that are fitting correctly. The one in question is the concern here. [redacted] was the manufacturer of the original hubcap that came on your car when it was built. Our manufacturer copied the original design which was originally a push on design that had 5 lug openings. In those 5 lug openings there were what we call a "lug hug" grip system. To install that hubcap you would simply pop it on the car and the lug hug system would expand and go around the perimeter of the lug nuts. When fully seated the 5 lug hug parts would then grip the steel lugs. After some time [redacted] was experiencing complaints about the design of the hubcap because they were breaking and falling off. [redacted] eventually had a recall and replaced the original design with an altered version. The altered version only had 2 lug hugs and the other 3 were changed to a bolt on design. The bolt on lugs areas looked different because they no longer touched the lugs when installing. Instead [redacted] changed the 3 lug nuts to a different lug that now had a washer at the bottom. This washer was larger than the opening in the 3 lug areas so when installed the washer would hold the hubcap on the car. The two remaining lug hug areas were now irrelevant if they were broken because the 3 lugs with washers were the only thing needed to hold the hubcap on. Our manufacturer also discontinued the original design and followed suit by changing the design to the bolt on hubcap. The hubcap you purchased from us was the new bolt on design. We do not sell lug nuts and we assume that everyone would have done the recall and have the correct lug nuts on the car. Since you had an issue I assume that you simply had the original lugs. I assume that if you go to your [redacted] dealer they would be obligated to provide you with the correct lug nuts and then the hubcap would work fine. Please let me know. Thank you, [redacted]
Mr [redacted] purchased a wheel from us on ebay. We shipped exactly what he bought from us to him promptly. He has a 2013 Cadillac CTS from what I remember him telling me. The wheel he bought from us is for a 2008-2009 CTS. I am not sure why he bought the wrong wheel but we never listed a 2013 as an...
option for the wheel. I assume that he never read the listing and just assumed it looked the same as the wheels on his car. We have shipping costs and ebay fees on top of ordinary business expenses involved in every transaction. We have an upfront return policy in every ebay listing that is fully approved by ebay. When a buyer makes a purchase from us through ebay they essentially are agreeing to our terms - even if they are unaware of them. I am sorry that Mr. [redacted] feels that our terms are "unethical" but we do not make exceptions on our return policy unless we made a mistake. Thank you, Mark [redacted]
Hello,I am sorry. We are not willing to refund you for the hubcap. The hubcap's design is not the problem. The wrong lug nuts on your car were the problem. We do not sell lug nuts. It is the consumer's responsibility to make sure the car is suitable to install the hubcap. We also did not install the hubcap because it was obviously an internet order that we shipped to you. For that reason we can't be held responsible for the installation problem that you had. If you were local and you came to our store we would have installed it and we would have figured out right away that you had the wrong lug nuts. Working on cars, installing parts etc does require a certain amount of automotive knowledge and mechanical expertise that you may or may not have. The only thing that I can do for you is to offer you another hubcap at a discount equal to our cost plus shipping. I am sorry that this is happening to you and it is never our intention for a product to not meet expectations.Thank you,[redacted]
Complaint: [redacted]
I am rejecting this response because: This is ridiculous, you should of have that disclaimer on your website considering you were aware of the problem of different styles of lug nuts. I should be refunded so I can take my business elsewhere. I bought the car from the dealership so how would I have known your hubcaps needed different lug nuts. A full refund can solve this issue.
Sincerely,
[redacted]