I'm sorry to hear that gaining the proper information was such a hassle for Ms ***We will make every attempt to improve the uniformity of information provided to members at the front desk when they inquire about anything including cancel requirements by providing additional training for our staffIt is never our intent (nor practice) to mislead anyoneOur cancel policy is clearly outlined in each member agreement and simply requires a 30-day notice via email or in writing once the terms of the agreement are metIf early termination of an agreement is requested due to relocation, then there is a $early termination fee and required proof of relocation which is specified in the member agreement.There was an oversight in completing the cancellation for Ms [redacted] and unfortunately she was mistakenly billed for the month of JanuaryWe have issue a refund and extend our apology for our mistakeWe hope that we have rectified this for Ms ***
I'm sorry to hear that gaining the proper information was such a hassle for Ms ***We will make every attempt to improve the uniformity of information provided to members at the front desk when they inquire about anything including cancel requirements by providing additional training for our staffIt is never our intent (nor practice) to mislead anyoneOur cancel policy is clearly outlined in each member agreement and simply requires a 30-day notice via email or in writing once the terms of the agreement are metIf early termination of an agreement is requested due to relocation, then there is a $early termination fee and required proof of relocation which is specified in the member agreement.There was an oversight in completing the cancellation for Ms [redacted] and unfortunately she was mistakenly billed for the month of JanuaryWe have issue a refund and extend our apology for our mistakeWe hope that we have rectified this for Ms ***