New Hanover APpliace Repair

When this customer called days after signing a clean delivery receipt reporting issue with the Thomasville tables I knew we had to go directly to Thomasville for a resolution due to the fact when she signed the delivery receipt stating no issues with the furniture the delivery company is no
longer liable.I emailed our customer requesting specific photos that Thomasville requires when a claim is filedIt is totally up to Thomasville as to how this will be handledThey will either send replacements or refund her moneyI never received the photos to discuss this with Thomasville only a reponse to pickup all three tables and refund her moneyIf this customer had provide the requested information i'm confident that Thomasville would have done everything possible to make her happy

Johana,I am responding to the complaint from Diane *** for her *** & Moore recliner.After manufacturing delays and decision delays from our customer the recliner has arrived at the delivery company.I have communicated with Ms*** several times over the past month providing
her updates.The delivery company is scheduling the delivery for no later than the week of 6/12.I spoke to Ms*** on 5/providing this delivery information.Ms*** is completely up to date on her order.I will provide a copy of the delivery receipt as soon as it has been delivered.Let me know if you have any questions.Thank you, Steve ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]Revdex.com:At this time, I have not been contacted by New Hanover Applaince Repair regarding
complaint ID ***
I am not surprised by their lack of responseI am just glad that my review will be on record at Revdex.com to help others know that this company is not one to do business with.Regards,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: I've sent different emails to Steve *** about this problemOn May 25th, I sent photos with the problems circledIt is Steve *** responsibility not to delete the emails and deny that it was receivedIt was obvious he did not want to take care of the problem until the Revdex.com was involvedLooking at the complaints on the Revdex.com site for Boyles for the last few months, there is more going on here than this company is willing to admitWhen complaints are so bad that the public is not allowed to view them, people take notice and know that whatever happened was badI will not do business with this company againI suggest people do their homework before Boyles scrubs the internet of the truthful reviewsI want Boyles to pickup the three tables!
Patricia ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12129954
I am rejecting this response because:  Reference was made to customer's decision delays.  I was discussing with my salesman the possibility of changing my order after being notified that my choice of leather would not be available (it proved to be available after all).  The delay was not because of my decision delay, but it was because my salesman was supposed to contact the manufacturer and call me with their decision.  I did not hear again from my salesman.  When I finally contacted him after receiving no call, he said the manufacturer was holding completion of my furniture pending something IN WRITING that I want the chair.  I had already paid 1/2 of the cost, and my salesman knew my wishes to go ahead with the purchase if I could not change the leather.  My salesman completely dropped the ball by not getting back with me, and going ahead with the transaction.  The delays from the manufacturer were a result of receiving no instructions from my salesman regarding my wishes.  So, even though the blame is being placed on the manufacturer delays and customer delays, the true blame lies with the salesman who did not make follow up calls as he said he would do.  
Regards,
Diane [redacted]