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New Hao Stone Inc

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Reviews New Hao Stone Inc

New Hao Stone Inc Reviews (1)

Review: purchased a countertop at their store the display item was different from the delivery. After numerous discussions which started from delivery date they advised the issue could be resolved by a tech who would refinish the countertop. its quartz man made finish which can not be resealed they sent the tech over after 2 weeks of calling, the tech was unable to do anything as he confirmed it was already sealed but offered me to polish it with marble polish. this not resolving the issue was escalated, when the owners nephew chris came over to look at the countertop and offered a partial refund which didnt fix the issue then after refusing this they offered to replace the stone. I went down to their showroom and was again shown a comparable stone and was then told that my backsplash had to be removed in order to do the replacement to which I refused. when the replacement arrived it again was poor quality much like what I had not what they display to which an employee said that its because they are 2 different stones. I called the office again to which the sales person told me just to never go back and that was it. Impossible that they actually think that they can bait and switch and just keep my money while leaving me with a terrible countertop. bad business practice as I was actually planning on redoing another kitchen but not with them as right now I have a counter that looks un sealed and pitifulDesired Settlement: as they are un willing to provide the quality counter they sold me I would like my money back on this entirely.when they offered a partial refund they were at about 40% I was willing to do 70% and deal with this counter till I had the money to replace it again as nobody should take a total loss. but these people are scamming everyone and so I want my money back and if they can take their counter without damaging my cabinets or backsplash they are welcome to have it.

Business

Response:

we send our most professonal and experenced work to fix the problem, first time, my worker told me there was no problem at all. the customer called second time for service, I went his house for repair. I found there was no problem. than the customer came to the office, I let him to pick the slab and sign the name in the slab (i would do another new counter top for him). after few days, we went his house for installation, the customer refused for install, he said it is same as the one we installed few weeks ago. we showed him his signature in counter-top, tell him it is the slab he picked in our warehouse, he still not accept. we tried to work out the problem with the customer, we even redo the counter-top for him. he only paid us $1260.00, but we did $2520 job for him. please cherish our work, we did double work for him, we lost money, we work really hard in todays market to survive.

Business

Response:

the customer states the counter top is not shinny, so we let the customer to pick his own slab than sign the name, in other words, we redo a new piece for the customer. but by the day we decide to install, the customer didnt want us to install, because he said the slab is not what he picked up and we even showed him the signature in the Slab! please open the attached picture to see his signature.

Consumer

Response:

At this time, I have not been contacted by Jin Kitchen and Bath Inc. regarding complaint ID [redacted]. Please advise on how to proceed, this type of business practice is not fair, am I supposed to just keep this defective product?

Sincerely,

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Description: KITCHEN CABINETS & EQUIPMENT-HOUSEHOLD

Address: 131-49 41st Avenue, Flushing, New York, United States, 11354

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