New Haven Construction, LLC

Complaint: [redacted] I am rejecting this response because: I was not the only move scheduled for that week When I called Lieberman to schedule my move originally for Friday, March 31st, I was told that date was already taken In addition, the individual that purchased my condo moved in on April 1st No visual proof has ever been provided to me of any sort of damage that was caused to a "common area" by Yorkbrook, the board of directors of Yorkbrook or Lieberman I never e-mailed my dispute to the board of directors since I don't have any way of contacting them The only contact I have had regarding this dispute has been over the phone with Lieberman, so nothing could've been reviewed by the board of directors since I never submitted anything to them for their reviewLastly, when I finally spoke with Elizabeth at Lieberman last week regarding an explanation of these damages, none of this information was mentioned to me over the phone other than the fact that I can request a hearing at the next meeting in August Sincerely, [redacted]

Management for the association is replying to the complaint although the owners compaint is with the association and not managementManagement takes direction from the Board of Directors for the [redacted] AssociationMr [redacted] brought the matter of the water entering her garage to the association in March of and was advised the driveway would be inspected in the spring of the ame yearThe Association requested a proposal from the asphalt vendor an the work was done the same yearThere was a delay in the work being complated due to the neighbor in the adjoining unit not having moved his vehicle when the work was scheduled There were no calls received from the owner in relating to the drivewayThe owner then contacted the association on September 7th of noting the following: Owner stating sidewalk is so low that rain water is flowing into his garageOwner stating sidewalk and drive way may needs to be leveledOwner was provided with the following reply on thr same day of her call to management: Update per PM on 9/7: Please advise the owner that any work that was or is being completed on the property, such as concrete and asphalt work, was approved months ago, as well as permits having been pulled for the work on those addresses so unfortunately there is no further work in those areas being scheduled moving forward in PM will add owners address to a list for work to be reviewed for possible work next year.Owner was emailed the update above.Owner then contactd management on 6-29-@ 12:54pm and stated the following: Owner Mr calling reporting they are currently working on the sidewalks and would like for his driveway to be looked atStates its on a slant where its causing the water to drain into his garage.UPDATE: PM Please advise the owner that we are not replacing any driveways this year but all driveways are being sealcoated this yearOwner was updated the same day of her call: Contacted Owner left vmOn 6-30-17, the owner called back at 12:14pm and stated the following: [redacted] ***-***-***, she stated yesterday her husband called because water is going into her garageShe stated message was left on her answering machine that no work will be doneShe stated water is going into garage and is damaging the foundation of the buildingShe stated water is crumbling wallShe stated her homeowner insurance advised they will not cover foundation since she has notified association and they will not repairManagement replied the same day: Advised foundation is owner responsibilityOwner stated it is not her responsibility if association neglects to correct problem.PM went to owners unit the same day and took pictures and met with both owners, Mr& Mrs***Mr [redacted] was advised that PM was there to take pictures and woud fwd the pictures to the asphalt vendor to review and ask the vendor to visit the unit to inspect the issuePM recalls owner, Mrs [redacted] being threatening as she addressed PM about the problemPM returned to the clubhouse, emailed the pictures of the driveway and the marks on the wall noting where the water entered the unit to the vendor for reviewVendor replied: I will get eyes on it and circle back with you next week.On 7-7-17, the asphalt vendor emailed management: We took a look at this so called problem area today.The patch it self looks good and seems to be fairly level with the garage floorIt does not appear to be pitched back towards the garageThe garage encompasses three garages and is identical across each thresholdPlease refer to the photos attachedLet me know if you have any questionsPM replied the same day to the asphalt vendor: What do you attribute the water going into the garage? When I looked at it, the patch that was installed appeared to be higher than the concrete threshold of the garage entrancePerhaps you have someone on staff to shoot the grade to make sure7-12-@ 10:25am - Owner called management: [redacted] requesting the Vendor who previously inspected the driveway and said there was NOT a drainage problemSince the rains since last evening her garage is floodedShe would appreciate this inspection to take place as soon as possible to see the results of the rainsUPDATE per the PM (ST) on 07/12/@ 12:pm Please advise the owner that the PM had already spoken to the vendor last week and advised that something needed to be done as there is indeed a higher area that is allowing the water to enter the garageThe vendor noted that he would be back out to review again and see if they are able to heat the area to compact it downToday, after receiving the owners call, the PM sent the vendor an email asking when he'd be back out: Here is his response: I am going to go look again and bring a level to come up with what needs to be doneThursday July 13, @ 10:am OUTBOUND call to [redacted] @ ***-***- [redacted] advised of the above information She is very upset as she has reported this in and it has not yet been resolvedAssured [redacted] the PM is definitely on top of this issue and will see it through until resolved [redacted] expressed her appreciation for being advised something is being done UPDATE per the PM (ST) on 07/13/@ 11:AM Let the owner know that the vendor and PM will be meeting at the unit on Tuesday, July 18thWe need to be at two units so I'm not sure of the time but it will be between 10:and 11amThursday July 13, 2:pm OUTBOUND call to [redacted] @ ***-***- [redacted] voice mail message advising the PM and Vendor will be meeting on Tuesday July 18, between 10:and 11:amsee IR dated 6/30/7-18-- 11:11am - Owner calls management: [redacted] ***-***- [redacted] she stated she was told vendor would be at her unit between 10:30-11:00.Property manager is contactedCall to PM ST [redacted] Paving was at unit this morning and will provide reportShe stated there is a wall in garage that needs repair due to water damage and it has not been inspectedForward to PM Update 7/19/per PM ST Interior repair would be the owners responsibilityCall to [redacted] ***-***- [redacted] advised per PM interior damage is owner responsibilityShe stated it was not her responsibilityShe stated her insurance company [redacted] told her that since this had been going on since and LMS neglected to fix the problem driveway that the driveway and interior damage is LMS responsibilityShe stated [redacted] told her if LMS does not fix driveway and wall damage to contact the Revdex.comAdvised will forward to PMUpdate 7/20/per PM ST Please advise her that we did address the issue by replacing the portion of the driveway right in front of the garage door last year but it didn't seem to do the trick so she cannot say that we did not attempt to fix the matterI likened this to a roof leak and any interior repair because this is a homeowners association would be the owners responsibilityShe can provide her insurance agent with my contact information and I can provide him with the documentation to support thisCall to [redacted] ***-***- [redacted] left VM that we did address the issue by replacing the portion of the driveway right in front of the garage door last year but it didn't seem to do the trick so she cannot say that we did not attempt to fix the matterI likened this to a roof leak and any interior repair because this is a homeowners association would be the owners responsibilityShe can provide her insurance agent with my contact information and I can provide him with the documentation to support thisProvided PM extension number 7-21-- Pm called owner at 1:51pm and advised she was calling her back as it appears from the last call that the owner has concerns on interior coverage for the unitPM requested a callback and left her office numberIn closing, you will note from the above correspondence that the owners requests have not been ignored and PM was calling owner on Friday, 7-21-to advise owner that PM received a proposal for the replacement of the driveway that has been forwarded to the Board for reviewOwner did not return the Property managers call as requested.Owner is requesting the association to repair damaged sections of drywall that she says was damaged from water entering her unitThe attached page from the associations declaration states that interior repairs are the owners responsibility as this is not a condominium association but rather a Homeowners AssociationOwner has the option to place her request in writing for the Board of Drectors review and consideration at the September meeting Thank you, [redacted]

[redacted] ,We are in receipt of your response As we indicated yesterday to you during multiple calls to our offices, per the Illinois Condominium Property Act, the response to the questions are provided by the Board of Directors of the condo association, and Lieberman Management as the agent (we are not the Board), cannot modify the Board's response without direction and approval by the Board of DirectorsWe understand the urgency of the request, and we are actively working on this issue today Thank you

The Property Manager, [redacted] called this homeowner on May 24th and the phone number on file was not a working number She then called the work number and left a voicemail apologizing for this situation This owner should not have been turned over to the attorney as he was on an agreed upon payment plan The fees are being waived The owner did return the Property Manager's phone call and together they updated his contact information The owner thanked her for her assistance in resolving the issue

Mr [redacted] contacted LMS on December 28, stating that the outstanding balance on his account should not be on the account since it is from the previous owner The agent that took the call advised him to call the Association attorney regarding the balance On December 29, Mr [redacted] contacted our office again and was forwarded to the Regional Director The Regional Director spoke with Mr [redacted] on December 29, and reviewed his account with him and advised that we would investigate but it seemed as if the outstanding balance should have been collected at the closing from the previous owner The owner that we would check into the issue and that he did not have to pay the outstanding balance until this matter was resolved After the holiday on January 5, we then reached out to the title company [redacted] since they should not have provided a clear title without all the monies being collected at the closing [redacted] advised us that this would take at least 2-weeks to investigate which was relayed to the owner Owner called back on January 26, to check on the status and spoke with Resident Services which was in turn forwarded to the Regional Director for an update The Regional Director provided an update to the agent and on January 27, the owner was called to advise that we had not heard from the title company and would follow up with them On February 1, 2016, we spoke with the title company and they had not provided an update just that they were still working on the issue We called and emailed the [redacted] 's on February 1, and advised them of the status and asked if they had any paperwork readily available so that we could expedite this matter Later that day Mrs [redacted] faxed over the HUD-statement which was forwarded to [redacted] for review On February 11, 2016, LMS received the outstanding funds from the attorney/title company that handled the closing and the funds were applied to the outstanding balance Attached is a copy of the account ledger reflecting a zero balance and the account is current

The Board of Directors make the decision for Yorkbrook Condominium AssociationWe take direction directly from the Board on how to proceed with thingsUnfortunately the next Board meeting is not scheduled until AugustAt that time we will provide her with the Board's decision after the meetingMrs [redacted] is more than welcome to attend the meeting to dispute the charge; otherwise, the Board will review her request during the executive session of the meetingThe Boards final decision will be corresponded to her via mail after the meeting, either way

Complaint: [redacted] I am rejecting this response because: the issue has not been resolvedOnce the issue has been resolved to our satisfaction we will accept your response, however until that occurs consider this issue open as Lieberman has not delivered what we had paid for at this point Sincerely, [redacted] ***

Although Lieberman is no longer the managing agent for the association, all records and information obtained through the leasing program, which was approved by the Board of Directors for the association, has been submitted to the new management company as well as forwarded to the Board for review and follow upThis fee cannot be refunded as all documentation was already collected and reports were generated as requiredThe fee is an up front annual fee to process leasing documents and that is the reason we would not be able to prorate a refundWe cannot verify if the new management company will charge a fee given the fact that the information has already been forwarded to themAll questions pertaining to the tracking of the requirement leasing documentation and fees should be directed to the new management company

Charging a fee for a legally required assessment status letter is a standard practice with community association managers in Illinois and other markets nationwide, and not specific to our market. Fees may vary in different metropolitan areas, and our fee for a Paid Assessment Letter is comparable... with those charged by other Chicago area property management companies. To clarify, the requestor paid out of pocket $150 for the Paid Assessment Letter. The other $25 Paid Assessment letter charge is a buyer's charge, collected at closing. Chicago market pricing for a Paid Assessment letter ranges from $100- 200 with a market average of $162. By statute, the Association has 30 days in which to respond to a request for assessment status. Realizing this is not practical, the industry standard response time is between 5-10 business days for a standard price ranging from $100-200. Most management companies offer to complete items in a faster time frame for an addtional charge, known as Rush Processing, ranging from $50 - $200 depending on turn around. The majority of files at our offices are not processed with Rush Processing, as those firms have planned for their clients needs in a more timely fashion. However, to accommodate the last minute requests, our firm and others offer accelerated processing. Accelerated processing means that other standard process files are temporarily set aside to work on the accelerated files to accommodate their specific closing. The extra cost covers addtional labor costs incurred to process last minute files. Specifically this file was not opened until the requestor placed an order on February 23 with a March 4 closing date, or 8 business days. The requestor had the option to move their closing back a few days if they wished to not pay an accelerated fee, but they elected to pay the fee up front, knowing that the product would be delivered in time for their client. The voluntarily chose to pay the $125 rush fee to meet their needs. The amount charged for preparation of the documents has no direct relationship to the level of assessments paid. Regarding the $25 budget charge, those documents have always been available at no charge to Association members, ie: unit owners. There is no expectation either in statutory language or in the marketplace that third parties who are not members of a Community Association are entitled to any benefit provided to unit owners, and they should pay for documents they elect to purchase.

Complaint: ***
I am rejecting this response because: With the claims of Leiberman Management ***s (LMS) and have been answered through Ms*** *** as property manager to enforce policies and procedures up until the subject of repairing the garage wall as a vendor for LMS authorized by Ms*** came to the property of ** *** *** to estimate the driveway on July 18, Ms*** that same date, July 18, 2017, phoned me to agree to repair the driveway only When I pressed about the garage wall as the issue is not solely interior but both interior and exterior included and was stated as garage wall Furthermore, the proposed recourse from LMS does not take into the account for me to attend the *** *** AssocBoard Meetings due to earning a wage during these scheduled meetingsI am going to send certified mail the photos to LMS office in Elk Grove and ask when a face to face meeting can be scheduled.
Sincerely,
*** ***

We do not have the authority to waive money that the Association is entitled to by State LawWe have taken your appeal to the Board of Directors and they will not waive any of the months balanceYou were advised on numerous occasions that this money was due and why it was dueWe have provided you the specific statutes from the lawWe have provided you the breakdown from the attorneyThere is nothing in the law that wipes out the Association's claim for not providing a detailed breakdown immediatelyWe sent the initial account information on February 7, Your first request regarding your account and information on the six months balance was on February 14, and we provided answers to your questions at that timeYou disputed the months money due on the 20th and we advised that we are allowed to collect it by state law on that dateOn March 2, you sent an email advising you expected the months monies to be removed from your accountThis appeal was to be reviewed by the Board at the next Board Meeting on April 19, As the Board has not met during this time, they had not reviewed your appealDue to this Revdex.com complaint, I asked them to review your appeal nowThey determined that they will not waive any of the money that they are entitled to by lawThe Association collection policy is that any owner who has a balance over $should be sent to the attorney for collectionsDue to the fact that you are a new owner, and were not aware of the months balance amount until February, we have extended the time for payment as a courtesy, but unfortunately, we cannot ignore the Association's policyAgain, the Board of Directors (who are not employed by Lieberman and who are in fact our employer) has directed that this money is due and has put the collection policy in placeWe must follow their directive since we are essentially their employeeIf you would like to confirm that this money is due with the Association's attorney, you are welcome to contact themPlease be advised, any charges for this call and billed to the Association would be charged back to you as per State Law which allows the Association to charge back legal fees incurred for one homeownerAs a courtesy, I would be willing to waive two late fees (in the amount of $total) if you were to bring your account current by March 31, as a one time courtesy for a new homeowner and due to this confusion regarding your account

Lieberman Management Services received a letter dated April 28, 2016, today May 2, regarding this complaint.We understand that there was an issue regarding the $charge placed on the account of Mr*** It is correct that this charge was placed on this account in October
by the previous management company. Lieberman took over this account as of January 1, 2016. Upon investigation, we were able to credit the account and that was issued on April 18, 2016, after our Property Manager completed a thorough investigation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Per the Rules & Regulations of the association, they are entitled to collect a $1,security deposit when owners are moving out to cover any damage that is done or not repaired outside by the ownerMr*** had his inspection done by a private company and there were a few items that Mr ***
wanted the association to fix (like the deck, sky light and ceiling damage from the sky light), We advised owner that all of these items are an owner responsibility and not the associationsThe new owner that purchased this unit was asking the association to fix these items and the association advised the same, but new owner still wanted the association to fix them, We advised again that this should be between current and former owner and should have been negotiated at the closingWe sent letters advising the former owner that we will hold the deposit until this situation is resolved and if association needed to fix these items, we will use the money from the deposit to pay for itThe current owner didn't respond whether or not they will proceed with repairs or go after the former ownerThe association did complete the repairs and deck staining and the letter was sent to the owners advising that the charge will be $for association to take care this and the owners will be charged for itAt this time, we did a billing to all owners including former owners that were responsible for the decksMr*** was charged $and we are preparing $1,refund check to be mailed to Mr*** next week which is the difference from the original deposit minus the charges for the repairsPlease note that the management company also does not have the authority to release the payment/refund without the Board approval which has just been given.Thank you

Management for the association is replying to the complaint although the owners compaint is with the association and not managementManagement takes direction from the Board of Directors for the *** *** AssociationMr*** brought the matter of the water entering her garage to the
association in March of and was advised the driveway would be inspected in the spring of the ame yearThe Association requested a proposal from the asphalt vendor an the work was done the same yearThere was a delay in the work being complated due to the neighbor in the adjoining unit not having moved his vehicle when the work was scheduled There were no calls received from the owner in relating to the drivewayThe owner then contacted the association on September 7th of noting the following: Owner stating sidewalk is so low that rain water is flowing into his garageOwner stating sidewalk and drive way may needs to be leveledOwner was provided with the following reply on thr same day of her call to management: Update per PM on 9/7: Please advise the owner that any work that was or is being completed on the property, such as concrete and asphalt work, was approved months ago, as well as permits having been pulled for the work on those addresses so unfortunately there is no further work in those areas being scheduled moving forward in PM will add owners address to a list for work to be reviewed for possible work next year.Owner was emailed the update above.Owner then contactd management on 6-29-@ 12:54pm and stated the following: Owner Mr calling reporting they are currently working on the sidewalks and would like for his driveway to be looked atStates its on a slant where its causing the water to drain into his garage.UPDATE: PM Please advise the owner that we are not replacing any driveways this year but all driveways are being sealcoated this yearOwner was updated the same day of her call: Contacted Owner left vmOn 6-30-17, the owner called back at 12:14pm and stated the following: *** ***-***-***, she stated yesterday her husband called because water is going into her garageShe stated message was left on her answering machine that no work will be doneShe stated water is going into garage and is damaging the foundation of the buildingShe stated water is crumbling wallShe stated her homeowner insurance advised they will not cover foundation since she has notified association and they will not repairManagement replied the same day: Advised foundation is owner responsibilityOwner stated it is not her responsibility if association neglects to correct problem.PM went to owners unit the same day and took pictures and met with both owners, Mr& Mrs***Mr*** was advised that PM was there to take pictures and woud fwd the pictures to the asphalt vendor to review and ask the vendor to visit the unit to inspect the issuePM recalls owner, Mrs *** being threatening as she addressed PM about the problemPM returned to the clubhouse, emailed the pictures of the driveway and the marks on the wall noting where the water entered the unit to the vendor for reviewVendor replied: I will get eyes on it and circle back with you next week.On 7-7-17, the asphalt vendor emailed management: We took a look at this so called problem area today.The patch it self looks good and seems to be fairly level with the garage floorIt does not appear to be pitched back towards the garageThe garage encompasses three garages and is identical across each thresholdPlease refer to the photos attachedLet me know if you have any questionsPM replied the same day to the asphalt vendor: What do you attribute the water going into the garage? When I looked at it, the patch that was installed appeared to be higher than the concrete threshold of the garage entrancePerhaps you have someone on staff to shoot the grade to make sure7-12-@ 10:25am - Owner called management: *** requesting the Vendor who previously inspected the driveway and said there was NOT a drainage problemSince the rains since last evening her garage is floodedShe would appreciate this inspection to take place as soon as possible to see the results of the rainsUPDATE per the PM (ST) on 07/12/@ 12:pm Please advise the owner that the PM had already spoken to the vendor last week and advised that something needed to be done as there is indeed a higher area that is allowing the water to enter the garageThe vendor noted that he would be back out to review again and see if they are able to heat the area to compact it downToday, after receiving the owners call, the PM sent the vendor an email asking when he'd be back out: Here is his response: I am going to go look again and bring a level to come up with what needs to be doneThursday July 13, @ 10:am OUTBOUND call to *** @ ***-***-*** advised of the above information She is very upset as she has reported this in and it has not yet been resolvedAssured *** the PM is definitely on top of this issue and will see it through until resolved*** expressed her appreciation for being advised something is being done UPDATE per the PM (ST) on 07/13/@ 11:AM Let the owner know that the vendor and PM will be meeting at the unit on Tuesday, July 18thWe need to be at two units so I'm not sure of the time but it will be between 10:and 11amThursday July 13, 2:pm OUTBOUND call to *** @ ***-***-*** voice mail message advising the PM and Vendor will be meeting on Tuesday July 18, between 10:and 11:amsee IR dated 6/30/7-18-- 11:11am - Owner calls management: *** ***-***-*** she stated she was told vendor would be at her unit between 10:30-11:00.Property manager is contactedCall to PM ST *** Paving was at unit this morning and will provide reportShe stated there is a wall in garage that needs repair due to water damage and it has not been inspectedForward to PM Update 7/19/per PM ST Interior repair would be the owners responsibilityCall to *** ***-***-*** advised per PM interior damage is owner responsibilityShe stated it was not her responsibilityShe stated her insurance company *** told her that since this had been going on since and LMS neglected to fix the problem driveway that the driveway and interior damage is LMS responsibilityShe stated *** told her if LMS does not fix driveway and wall damage to contact the Revdex.comAdvised will forward to PMUpdate 7/20/per PM ST Please advise her that we did address the issue by replacing the portion of the driveway right in front of the garage door last year but it didn't seem to do the trick so she cannot say that we did not attempt to fix the matterI likened this to a roof leak and any interior repair because this is a homeowners association would be the owners responsibilityShe can provide her insurance agent with my contact information and I can provide him with the documentation to support thisCall to *** ***-***-*** left VM that we did address the issue by replacing the portion of the driveway right in front of the garage door last year but it didn't seem to do the trick so she cannot say that we did not attempt to fix the matterI likened this to a roof leak and any interior repair because this is a homeowners association would be the owners responsibilityShe can provide her insurance agent with my contact information and I can provide him with the documentation to support thisProvided PM extension number 7-21-- Pm called owner at 1:51pm and advised she was calling her back as it appears from the last call that the owner has concerns on interior coverage for the unitPM requested a callback and left her office numberIn closing, you will note from the above correspondence that the owners requests have not been ignored and PM was calling owner on Friday, 7-21-to advise owner that PM received a proposal for the replacement of the driveway that has been forwarded to the Board for review. Owner did not return the Property managers call as requested.Owner is requesting the association to repair damaged sections of drywall that she says was damaged from water entering her unitThe attached page from the associations declaration states that interior repairs are the owners responsibility as this is not a condominium association but rather a Homeowners AssociationOwner has the option to place her request in writing for the Board of Drectors review and consideration at the September meeting Thank you, *** ***

Complaint: ***
I am rejecting this response because:I will make 1,to make my account current through March 2018. I hope you won't add any other charges to the account.
Sincerely,
Inga ***

Complaint: ***
I am rejecting this response because: I was not the only move scheduled for that week When I called Lieberman to schedule my move originally for Friday, March 31st, I was told that date was already taken In addition, the individual that purchased my condo moved in on April 1st No visual proof has ever been provided to me of any sort of damage that was caused to a "common area" by Yorkbrook, the board of directors of Yorkbrook or Lieberman I never e-mailed my dispute to the board of directors since I don't have any way of contacting them The only contact I have had regarding this dispute has been over the phone with Lieberman, so nothing could've been reviewed by the board of directors since I never submitted anything to them for their reviewLastly, when I finally spoke with Elizabeth at Lieberman last week regarding an explanation of these damages, none of this information was mentioned to me over the phone other than the fact that I can request a hearing at the next meeting in August
Sincerely,
*** ***

We are currently investigating this matter The response in question is provided by our client and cannot be changed without the approval of our client, the Board of Directors at this Condominium Association The language as written, while seemingly outdated, is accurate
Lieberman Management cannot change the response without Board approval This fact was relayed multiple times to the complainant on Tuesday June We will seek guidance from our client regarding this response, and if they approve an updated response, we will provide that to the complainant We are currently working on that with our client, and will update our response to Revdex.com as information becomes available

Mr. [redacted] contacted LMS on December 28, 2015 stating that the outstanding balance on his account should not be on the account since it is from the previous owner.  The agent that took the call advised him to call the Association attorney regarding the balance.  On December 29, 2015 Mr....

[redacted] contacted our office again and was forwarded to the Regional Director.   The Regional Director spoke with Mr. [redacted] on December 29, 2015 and reviewed his account with him and advised that we would investigate but it seemed as if the outstanding balance should have been collected at the closing from the previous owner.   The owner that we would check into the issue and that he did not have to pay the outstanding balance until this matter was resolved.  After the holiday on January 5, 2016 we then reached out to the title company [redacted] since they should not have provided a clear title without all the monies being collected at the closing.  [redacted] advised us that this would take at least 2-3 weeks to investigate which was relayed to the owner.   Owner called back on January 26, 2016 to check on the status and spoke with Resident Services which was in turn forwarded to the Regional Director for an update.  The Regional Director provided an update to the agent and on January 27, 2016 the owner was called to advise that we had not heard from the title company and would follow up with them.  On February 1, 2016, we spoke with the title company and they had not provided an update just that they were still working on the issue.  We called and emailed the [redacted]'s on February 1, 2016 and advised them of the status and asked if they had any paperwork readily available so that we could expedite this matter.   Later that day Mrs [redacted] faxed over the HUD-1 statement which was forwarded to [redacted] for review.  On February 11, 2016, LMS received the outstanding funds from the attorney/title company that handled the closing and the funds were applied to the outstanding balance.  Attached is a copy of the account ledger reflecting a zero balance and the account is current.

[redacted],We are in receipt of your response.   As we indicated yesterday to you during multiple calls to our offices, per the Illinois Condominium Property Act, the response to the questions are provided by the Board of Directors of the condo association, and Lieberman Management as the agent (we are not the Board), cannot modify the Board's response without direction and approval by the Board of Directors. We understand the urgency of the request, and we are actively working on this issue today.  Thank you.