New Home Realty

Home Warranty Claims have gone un-resolved for more than 6 months.I have filed multiple home warranty claims that have gone unresolved.- Attic ventilation is not adequeate (see Attached Letter)- Windows do not seal properly when closed. When the wind is blowing there is a loud howl from the multiple windows. Trying to sleep during storms is almost impossible.Several items have been completed but took months to finish.- Sod replacement due to sink holes in the back yard. I filed the original claim in early July. The first excuse was I need to water my lawn. They cam and ripped up the sod in the first week of September. The sod was not actually replaced until the 2nd week of October.This company has not in good faith honored any of the agreements that it signed.- The punch list items were to be completed within 10 days of closing. All of the items were actually completed 2 months after closing. Desired SettlementI would like my claims to be completed prior to the expiration of my home warranty in Jan.Business Response I regret that the buyer has warranty issues that have not been resolved to his satisfaction. However, New Home Realty was the listing agent in this transaction and not a party to the contract. New Home Realty has in good faith relayed his warranty issue request directly to the seller's representatives. New Home Realty has no obligation to make any repairs to the home. ALL WARRANTY REPAIRS ARE THE RESPONSIBILITY OF THE SELLER. The Seller of the property was [redacted]., the representatives number is [redacted]. New Home Realty will continue to assist in communicating with both parties. (this is the second response to this complaint as the the first was made on 11/14/2013 when first notified)