New Homes Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** did talk to *** *** about her car being tower and asked *** to provide the pictures to her. To this day *** *** has not provided the pictures to Karen Starck so we can try to resolve the issue. In addition, our property manager is the one who saw the
vehicle blocking an entrance, thus we had it towed. We have been trying to work with *** *** regarding this issue, but she has not provided the pictures we have asked to see. Thank you,***

We are agreeing to reimburse Kathleen Wilkes the $189 for towing her car.  Please have her contact me at [redacted] to arrange for payment.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No one has ever requested photos of me. In fact, my phone call with Ms. [redacted] abruptly ended when the sound of a man on a speaker came on the line. I asked if she was there and got no response. The call was disconnected somehow. I called back and got voicemail. I left a message for her to return me call. She did not. The photos include the parking sticker on the car (which should not be in dispute anyway) and a picture of the location where the car was parked at the time of the tow. My grandson. [redacted], the renter, spoke with the apartment manager about the tow. He says the only dispute was whether the car was parked in an area for parking, not that it was blocking any egresses. In fact, he had been parking in the same spot for months without incident and without notice that he should not park there. As for the date in question, [redacted] has a witness who can confirm exactly where he was parked, which was not blocking anyone or anything. It was an unmarked curb next to a tree, without "no parking" signs or red or yellow zones. There is no parking anywhere along Watts Road, a very busy street in front of the apartment complex and lot. Parking is included with the rent, yet for months [redacted] found no available stalls when he returned from work late at night. As far as I know, he has filed no claims for reimbursement of that portion of his rent, which he may do if we have to go to small claims court to resolve this issue. According to Ms. [redacted] and others, building management has been aware of the parking problems in the lot for a long time. [redacted] may not be the only renter entitled to reimbursement for parking the facility has failed to provide on an ongoing basis.  In any case, according to the Tenant Resource in Madison, building management should have given [redacted] proper notice.[redacted] has the photos. I will ask him to send them to me, and I will forward. [redacted] also has a witness who can confirm the location of the car on the date in question. 
Regards,
[redacted]Yesterday I received a notice that the business had replied. They claimed they had asked me for photos. They had not, and I have no email address from them to send the photos. I went back into the Revdex.com complaint file to see if I could somehow post them there, but I can’t see any way to do that.  So, I’m sending them to you. See below.If these don’t go through, please let me know.Thanks.[redacted]PHOTOSThis is where the car was parked. No signs, no red or yellow zones.Another shot of where the car was parked. It was not blocking any egresses.The complex has a number of areas clearly marked “no parking.”Parking permit for the vehicle