New Homes

We are agreeing to reimburse Kathleen Wilkes the $for towing her car Please have her contact me at [redacted] to arrange for payment.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.No one has ever requested photos of meIn fact, my phone call with Ms [redacted] abruptly ended when the sound of a man on a speaker came on the lineI asked if she was there and got no responseThe call was disconnected somehowI called back and got voicemailI left a message for her to return me callShe did notThe photos include the parking sticker on the car (which should not be in dispute anyway) and a picture of the location where the car was parked at the time of the towMy grandson [redacted] , the renter, spoke with the apartment manager about the towHe says the only dispute was whether the car was parked in an area for parking, not that it was blocking any egressesIn fact, he had been parking in the same spot for months without incident and without notice that he should not park thereAs for the date in question, [redacted] has a witness who can confirm exactly where he was parked, which was not blocking anyone or anythingIt was an unmarked curb next to a tree, without "no parking" signs or red or yellow zonesThere is no parking anywhere along Watts Road, a very busy street in front of the apartment complex and lotParking is included with the rent, yet for months [redacted] found no available stalls when he returned from work late at nightAs far as I know, he has filed no claims for reimbursement of that portion of his rent, which he may do if we have to go to small claims court to resolve this issueAccording to Ms [redacted] and others, building management has been aware of the parking problems in the lot for a long time [redacted] may not be the only renter entitled to reimbursement for parking the facility has failed to provide on an ongoing basis In any case, according to the Tenant Resource in Madison, building management should have given [redacted] proper notice[redacted] has the photosI will ask him to send them to me, and I will forward [redacted] also has a witness who can confirm the location of the car on the date in question Regards, [redacted] Yesterday I received a notice that the business had repliedThey claimed they had asked me for photosThey had not, and I have no email address from them to send the photosI went back into the Revdex.com complaint file to see if I could somehow post them there, but I can’t see any way to do that So, I’m sending them to youSee below.If these don’t go through, please let me know.Thanks[redacted] PHOTOSThis is where the car was parkedNo signs, no red or yellow zones.Another shot of where the car was parkedIt was not blocking any egresses.The complex has a number of areas clearly marked “no parking.”Parking permit for the vehicle

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The seller (*** *** ***) in *** ***, commmited fraud by its *** listing using the Harley davidson nameI have reported them to the Virginia Office of the Attorney General, ** ***, where a consumercomplaint was filed. This company has numerous compliants and unresolved litigation matters. I will contact my credit card and *** to try to obtain the full refund. Again, there was no definitive restockingfee policy and *** has recommended to work it out with the seller. The seller, *** *** ***, *** ***, working on *** as cycle has engaged in fraud and owes me $85.00. *** will be contacted again and I highly recommend the 20% restocking fee be credited to my account before I file legal papers.
Regards,
*** ***

As stated before, we have clearly acted in a honest and professional
manner and consider this matter closed as to our involvement. The
consumer should take any *** issues up with *** as this case is
clearly only an issue with ***.We have anything to do with the wording *** uses on their site.Our listings are setup to charge a 20% restocking fee. The word "may" used by *** is at their discretion but at the time the return was setup the restocking fee was deducted. If the customer has an argument with either of these issues then it's up to *** to resolve it. It is their wording and their return process, we had no involvement when the return was setup. We adhered to the policy we agreed to within the *** listing and issued a prompt refund.Thanks

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The seller is providing inaccurate information to this bureau. The ONLY time a buyer sees the amount of a refund- IS WHEN IT"S COMPLETED! For the seller to say I saw what I was getting backis and deceitfulAgain, the sellers listing is on *** for anyone to see - the refund policy is "hassle free-days, a 20% restocking fee MAY APPLY...it is arbitrary, up to the seller. That is the reasona consumer would not see a refund total- BECAUSE THE SELLER ISSUES THE RETURN, under the systen *** has in place. This is why *** has told me to try to work things out with the seller. The seller caneasily issue the refund. Thay said to explain the situation, I did and was extorted while trying. It cost me $to ship the UNOPENED PACKAGE back to them. Keeping my $is really a scamcycle knows that if I gave a different, more truthful reason for the return,( not recommended for the motorcycle, item does not fit description, misrepresenting product, ) ALL TRUE, ...they would NOT be entitled to this money regardless if their return policy was accurate or not. I have tried multiple times to work something out with the seller by giving them truthful reasons for my return, I am nursing an injury, I wont be installing pipes at the moment, the part is not recommended by the service dept at my HD dealer, and the item is falsely listed as Harley Davidson. My primary reasonfor contacting this bureau is the unethical manner in which they operate. I am asking for a retuen of my money- I am willing to accept $ back, nothing lower. It is the right thing to do, the ethicalthing to do, and the fair thing to do: Be honest, ethical and return this money. This is not an *** issue anymore! If I cannot work things out here, I will contact the VA States Attorneys officecycle is being dishonest with you and me! Thank you
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I'm glad the seller finally acknowledges that the word "MAY APPLY" is the only reference to the restocking fee. Also, the seller does not address why the DynoJet product is also listed as Harley Davidson.He doesn't refute asking for positive feedback in exchange for money , I can go on and on, but all this has been submitted. The seller sells products to the public on ***- they are partners.*** has a complex , computerized return policy which is different for every seller. It seems that cycle believes that since they abided by *** rules, they have no responsibility at all to the consumer.That's INCORRECT! The seller knows that he obtained the refund because it fell under the "buyers remorse" policy which is based on the answer I put down for the return- If I gave a different reason-like, misrepresentation, or other complaints- he would not have recieved the restocking fee. I feel there is a HUMAN element involved here- I did the seller a favor by returning it without complaining,or accusing them of wrongdoing. They know I e-mailed them prior to returning the product letting them know it was being sent back...they did not respond. It would've been proper to let meknow at that time that I would incur a restocking fee. I don't believe the sellers are bad people, but they are being insensitive . I had lived in *** ** while attending college there.I've know the people to be kind and hospitable. Ethically, cycle should not hide behind *** and take some responsibilty of the unclear nature of the policy and return. I'm sure they canunderstand where there is confusion . I am asking the seller in good faith to reduce the restocking fee to 10% instead of 20% and refund $to my credit card. Again, I feel the seller isintelligent enough to understand my problem and to act in more responsible manner. Thank you very much.
Regards,
*** ***

This item was sold on [redacted].  This listing stated that if returned the item would incur a 20% restocking fee.The customer setup the return through [redacted]'s hassle-free return system which shows the amount to be refunded (applying the restocking fee).The return policy was and is clearly stated and...

was applied correctly.  The refund was processed through [redacted] promptly when the part arrived back.The restocking fee covers the costs associated with the return as well as the free shipping given on the initial shipment.  In most cases, electrical parts such as this item incur a higher restocking fee or are not allowed to be returned at all.  This particular part also has a license that is unique that must be checked to insure the product was not used.  The customer should be grateful that the listing was setup to allow for returns.  I guess he fails to see this.We have contacted [redacted] to see if there were any issues with their site when the return was setup and [redacted] stated that the customer should have clearly saw the restocking fee and return amount.They did not show other problems at that time.If there was a problem with the customer seeing the restocking fee using [redacted]'s site then he needs to contact them.We apologize for any issue or inconvenience but clearly we are not at fault for any issues and have acted professional in every way.Thanks,58cycle

Should we offer a courtesy credit for the customer following the [redacted] return policy correctly?  Should we charge more since we accepted the return promptly and refunded it correctly?  The answer to both is no.The policy was followed, if the customer didn't see the restocking fee he needs to contact [redacted].  It was clearly posted in the listing prior to purchase and [redacted] states it is shown in the return process.Allowances for returning electrical parts is rare and restocking fees are higher, but in this case we charged the normal 20% which is the industry average.The buyer should be grateful for the refund.  We will not issue a further refund.Any damages the buyer seeks stemming from his confusing within the [redacted] return system should be taken up with [redacted].