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New Hope Fertility Center

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Reviews New Hope Fertility Center

New Hope Fertility Center Reviews (10)

Revdex.com:At this time, my complaint, ID [redacted] regarding New Hope Fertility Center has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

[redacted] was advised to call her insurance company as it is her responsibility to know her own benefitsWe will, at times, make calls on behalf of patients to help them understand their benefits as well, and, in fact, during the initial consultation we sat down with [redacted] and explained the benefit information we got from calling on her behalf After acknowledging that she understood her benefits, [redacted] signed the financial agreement on 112013, confirming that she understood that she would be responsible for the deductible and that we would be sending her claim for processing with her insurance companyWe sent out the bill on 4/*/ Attached please find copies of signed financial contract and insurance benefit informationIf [redacted] has any further questions or concerns, she can contact us at [redacted] or via phone: ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The issue has not been addressed, to see the billing department as the last step of a visit is unreasonable and give me a feeling of being fooledI understand I have signed the contrast which I should not have doneBut what they are promising verbally is totally a different storyI am willing to pay some of the feeBut I think the fee for the blood tests should be excluded because there are laboratories that accepts my insurance and the blood should have been sent there as I requested In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We received another letter following up on the case below (the new letter was dated 8/**/14).
We are attaching a scan of the *** ***’s statement (2014.08.** initial.pdf)As per *** ***s latest communication, we are agreeing to waive the fees for her tests (the circled items in the attachment)For the first two line items on the statement, we are reducing the amount billed to the standard self-pay rate (shown in the right hand column).
Her amended statement (2014.08*** amended.pdf) is also attached so that she can have a copy to reference when she gets back in touch with our office (***)We apologize for any frustration *** *** has had with our center, and hope that she finds this resolution to be satisfactory.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The issue has not been addressed, to see the billing department as the last step of a visit is unreasonable and give me a feeling of being fooled. I understand I have signed the contrast which I should not have done. But what they are promising verbally is totally a different story. I am willing to pay some of the fee. But I think the fee for the blood tests should be excluded because there are laboratories that accepts my insurance and the blood should have been sent there as I requested. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] was advised to call her insurance company as it is her responsibility to know her own benefits. We will, at times, make calls on behalf of patients to help them understand their benefits as well, and, in fact, during the initial consultation we sat down...

with [redacted] and explained the benefit information we got from calling on her behalf.  After acknowledging that she understood her benefits, [redacted] signed the financial agreement on 11/**/2013, confirming that she understood that she would be responsible for the deductible and that we would be sending her claim for processing with her insurance company. We sent out the bill on 4/*/14.  Attached please find copies of signed financial contract and insurance benefit information. If [redacted] has any further questions or concerns, she can contact us at [redacted] or via phone: ###-###-####.

Revdex.com:At this time, my complaint, ID [redacted] regarding New Hope Fertility Center has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Review: On May **, 2013, I visited New Hope Facility Center. I was advised that since I was coming from out of state and needed to return the same day, they needed to [redacted] and run some tests while I waited to see the doctor. I went in to see the doctor right after they finished [redacted], but he told me that contrary to what I was told earlier on, no [redacted] were required for my visit. I immediately went over to the receptionist, to convey this information. A cancellation order was placed there and then on the [redacted] and I was told with all certainty, that there would be no [redacted].

For two months after my visit, I did not receive any correspondence or a follow-up call from the doctor. I was therefore surprised and angry, when in July; I received a bill for “[redacted]”. I called the Center right away but could not get a hold of anyone in the billing department. I then sent them an e-mail but nobody responded to that either. After several attempts to reach someone at the main office, I was finally able to get a hold of [redacted], the biller, who told me that she got my e-mail, and was investigating the matter. I waited for another two months, and in September, I received another correspondence from them. However, instead of the results of the investigation (that I had been waiting for eagerly), I received the exact same bill, with no explanation. In response, I sent them another e-mail (as per the instructions on their voicemail), but again, got no response. Still trying to come to a resolution, I sent them a letter by US mail, and another by registered US mail, and notified them of my intent to file a complaint. It was only after the mailed letter that I received the results for the tests, which they allegedly did five (5) months earlier.

I am not financially responsible for the expenses incurred for [redacted] that were ordered cancelled. If they did the [redacted], it was due to negligence on their part, and I should not be billed for that. The fact that the said tests results were only sent to me five (5) months after my visit, and only because I disputed the charges, is further proof that I am not liable.Desired Settlement: I have asked them to reverse the related charges and to stop billing me for expenses that are not my responsibility.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I received a resolution e-mail from the business.

Here is the copy

Hi [redacted],

We will be waiving your balance of $210 for your visit on 5/**/2013.

Best Regards,

Billing Department

New Hope Fertility Center

###-###-####

Sincerely,

Review: In Nov 2013, I visited New Hope Fertility Center. That was the first time and the only time I visited New Hope Fertility Center. I wanted to speak to the billing department before I do any procedure as I wanted to make sure I have a good coverage. But they said they will let the doctor see me first as they have checked my insurance which is in network and cover most of the charge, they said I only need to pay a copay of $20 dollars. Then I saw the doctor and did a sonogram. Then they asked me to do blood tests. Initially, I did not want to do blood tests, but the staff said all the blood tests will be covered by my insurance and to do it that day will save my time. So I did them which was a wrong decision. Finally, I got to see the billing department, which told me that my insurance will cover 80% of the charge. However, on the copy they gave states that they are out network! I was shocked after everything was done. Then I told them please do not process the blood work or send to the in network labs if they are out network.

On Dec ** 2013, I received the explanation of benefit from my insurance, staying all the charge I have to pay out of packet. After that, I did not return there.

I did not get any bill from New Hope until June 2014. Before that, I was thinking they might have cancelled some of my charge as they did not do it the right way. However, they sent me a bill after 6 months charging for $422.29 which including $168.55 for the blood work, when the appeal period from my insurance has passed.

I called the Center right away but could not get a hold of anyone in the billing department. After trying to call them for almost one week, I sent them an e-mail. Finally, one week after I sent an email, someone called my phone and left a message after one time calling. In message they left, the person name was not even clearly pronounce. I called back right away, but went to all the voice mails again. Finally, I don’t remember after how many attempts, I spoke to [redacted], who refused to give out her last name after we spoke. She was not there to help, all she told me was I am responsible for every dime in the bill and there is nobody else I can speak to if I disagree with her. She even told me that she was the only person in the billing department which I highly doubt then she changed and said she is the supervisor.

The way to do business seems dishonest. Initially, they said their center takes my insurance, but at the end billing department tells a difference story. If I knew that, I would not even see the doctor or do any procedure. The fee for the labs should not be charged for sure as I told them clearly they should send to a carrier that takes my insurance. And they actually fooled me into it. After all these happened, they should try to help the customer, instead they kept saying I should call my insurance. Why they sent out a bill 6 months later when the appeal period for the insurance had passed?!inDesired Settlement: The amount of the bill should be adjusted.

Business

Response:

[redacted] was advised to call her insurance company as it is her responsibility to know her own benefits. We will, at times, make calls on behalf of patients to help them understand their benefits as well, and, in fact, during the initial consultation we sat down with [redacted] and explained the benefit information we got from calling on her behalf. After acknowledging that she understood her benefits, [redacted] signed the financial agreement on 11/**/2013, confirming that she understood that she would be responsible for the deductible and that we would be sending her claim for processing with her insurance company. We sent out the bill on 4/*/14. Attached please find copies of signed financial contract and insurance benefit information. If [redacted] has any further questions or concerns, she can contact us at [redacted] or via phone: ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The issue has not been addressed, to see the billing department as the last step of a visit is unreasonable and give me a feeling of being fooled. I understand I have signed the contrast which I should not have done. But what they are promising verbally is totally a different story. I am willing to pay some of the fee. But I think the fee for the blood tests should be excluded because there are laboratories that accepts my insurance and the blood should have been sent there as I requested.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We received another letter following up on the case below (the new letter was dated 8/**/14).

We are attaching a scan of the [redacted]’s statement (2014.08.** initial.pdf). As per [redacted]s latest communication, we are agreeing to waive the fees for her tests (the circled items in the attachment). For the first two line items on the statement, we are reducing the amount billed to the standard self-pay rate (shown in the right hand column).

Her amended statement (2014.08[redacted] amended.pdf) is also attached so that she can have a copy to reference when she gets back in touch with our office ([redacted]). We apologize for any frustration [redacted] has had with our center, and hope that she finds this resolution to be satisfactory.

-----

Review: I was a patient at NHFC 2010-2012 and briefly in 6/2013. At the time I started with them I was covered by EMPIRE BCBS and then subsequently United Health Care. At the time I was a patient there I was always very careful to make sure I was covered by my insurance and that any copays required were paid. When I left NHFC I had a zero balance. Subsequently due to an insurance error NHFC was billed back for services provided and then reimbursed again by EMPIRE BC/BC. However after the bill back they then billed me for several thousand dollars of bills they said were not covered by the insurance. When I went through the bills I immediately found multiple instances of double billing of my insurances which in each instance I sited they corrected. However in April of this year I continued to receive notices that I owed just over $2000. I requested that we go through the bills with the insurance together as I knew I had had a zero balance and if they now felt there were still charges due there was either a change in what they billed at their end or an error by the insurance. They ignored my repeated emails. As I heard nothing more from them for many months now (since April 2014) I thought they had found their error. However, today I received a letter from a collections company requesting immediate payment of #3448.22, not even the amount that was last quoted to me by NHFC. I have asked repeatedly to go through the bills with their office since they never add up and there have been repeated mistakes. Even in this last instance. The office reported that according to EMPIRE my patient responsibility was $2163.22 but the amount they are charging me is $3448.22. Again based on the fact that at the time of service and the time of leaving NHFC I had a zero balance I don't believe I owe them anything. There accounts are clearly not kept clean as the amounts they bill keep varying with each communication.Desired Settlement: Clearing of my bill and removal from collections.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding New Hope Fertility Center has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

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Description: PHYSICIANS-SPECIALISTS

Address: 4 Columbus Circle, 4th Floor, New York, New York, United States, 10019


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