New Horizon Academy

***DOCUMENTS ATTACHED***
*** *** Sent via email and U.SMailRevdex.com PO Box 1000DuPont, WA [email protected]: ID ***Dear Ms***:
We are in receipt of your letter dated July and received on July 15, regarding the
above- referenced matterIn your letter, it states that a complaint was submitted on July 9, regarding an alleged billing discrepancyMs*** did enroll her two children in January at our Boise Research centerWhile we acknowledge that an inadvertent billing mistake for tuition was made for her youngest child, we believe Ms*** also had knowledge of this mistakeA portion of her tuition was covered under the Idaho Child Care Program (“ICCP”) child care assistance and a portion of it was the responsibility of Ms*** to pay directlyMs*** received copies of correspondence from ICCP stating what portion was covered under ICCP and what portion was her responsibility (see attached)The portion of her tuition covered by ICCP fluctuates monthly but Ms*** knew that her portion was approximately
$per monthThis amount was more than the $125-amount that she had been payingIn addition, even the copayments we charged her for were not paidThe bank replied “unable to locate account”Once New Horizon discovered the inadvertent mistake, our corporate office did an audit of her account and notified Ms*** that she had a balance of approximately $3,(pending payment of the final portion covered by ICCP)It should also be noted that Ms*** did receive the sibling discount of 10% off of her younger childFurthermore, Ms*** notified us that she was transferring child care centers for one child prior to discovering this inadvertent mistakeAfter the error was noticed, Ms*** notified us that she was transferring child care centers for both children
On July 11, 2016, our area manager informed Ms*** that she could pay $per week until the outstanding balance was paid to help ease her financial burden of rectifying this mistake.Sincerely, Jill D*** General Counsel

Initial Business Response /* (1000, 5, 2015/11/18) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
I am responding to your correspondence with the Revdex.com in hopes to clarify why you have an $11...

balance due on your account. While it may seem that the payment of $285 made on 10/29/15 was sufficient because the tuition increase wasn't effective until 11/2/15, the payment was short $11 because it is New Horizon Academy's policy to charge tuition "in advance of the week services are provided," (Attached please find a copy of New Horizon Academy's Enrollment Agreement. The Financial Policies start on page 4, with the tuition policies outlined in the first paragraph.)
Therefore, the check payment of $285 that was made on 10/29/15 was for tuition for the upcoming week of 11/2/15--the same week there was a tuition increase. Tuition increased from $285 to $296 effective
11/2/15, so the payment made on 10/29/15 was short $11 and now there is a balance due (copy of your ledger attached).
Also attached for your reference is a copy of the letter distributed to all of our families notifying them of the tuition increase effective 11/2/15.
If you have any further questions, please feel free to call me at (763) [redacted].
Initial Consumer Rebuttal /* (3000, 8, 2015/11/18) */
Thank you for your response. It seems that it is all over 1 day which is 11/2 where the increase took place on that particular day as per the documents you have provided. The invoice dated 10.29.15 should have reflected a separate line showing $11 charge with a date of 11/2, then I as a consumer I would not have been confused. For an example:
INVOICE DATE 10.29.15
DATE CATEGORY CHILD DESCRIPTION CHARGES CREDITS & PAYMENTS BALANCE
10/26/15 Tuition-Preschool [redacted]5 days 10/26-10/30 $285.00 $0.00
11/2/15 Tuition-Preschool [redacted] 1 day 11/2 $11.00 $11.00 (to show the increase that started on 11/2/15)
11/2/15 Tuition-Preschool [redacted] 5 days 11/2-11/6 $296.00 $296
CURRENT TOTALS $592.00 vs $581.00(on invoice) $307.00 vs $296.00(on invoice)
________________________________________________________________________________...⇄ /> PREVIOUS BALANCE TOTAL CHARGES TOTAL CREDITS TOTAL PAYMENTS CURRENT BALANCE
$-285.00 $592.00 VS $581.00(on invoice) $0.00 $0.00 $307.00 VS $296(on invoice)
I will pay the $11 to take care of the increase that took place on 11/2. I would like to obtain a receipt along w/an updated invoice to show that the $11 has been paid in full.
Thank you for your time