New Horizons Computer Learning Center

My credit score was 450 a few weeks ago, being at my job for over 3 years with a steadily increasing income, but can’t get approved for a mortgage loan because of negative items that are from 6 years ago. A friend of mine recommended me to a credit specialist that raised my credit score to 780 in less than a month. File your reports: New Horizons 001 at AOL dot com

I am rejecting this response because: If you review the letter from PayPal that the business submitted to you, it states that they "may temporarily" hold funds until this issue is resolvedThis is not the same as a refund, and nothing has been returned to meThe business is inaccurately representing PayPal's actionsPlease see the attached from my PayPal account, dated today

Those funds were deducted from our account I am sure Pay Pal refunds are similar to CC refunds which could take up to thirty days to receive final paymentSince she began the process with them, she will have to wait for PayPal to refund the moneyShe is incorrect in the information she is giving you, since she asked PayPal to refund we are not disputing it We have that right to do so but decided not toBut when she will receive is out of my handsI hope this answers your questionsThank you [redacted] Vice President New Horizons CLC of Sacramento, CAMain ###-###-#### Direct Line ###-###-#### Fax ###-###-####

I paid $for an online classdays before the class I received an email stating that a headset and microphone were requiredI am hearing impaired and that was not an option for meI immediately contacted the business to cancel my participation in the online class since they require a 5-day noticeIt was recommended that I come in and take an on-site class, but no information was given to me at the time about the date of the on-site classI also was told via email that I would not be charged for the original class.On January 9th (the date of the original online class) I started getting emails about why I was late and if I was comingI had no idea I was expected at a class that day, since I had cancelled my online participation and had not scheduled an on-site classI have asked the company for a refund of my $First, I followed their policies about cancellationSecondly, it is not my fault that I was not given the complete information about the on-site classAnd finally, there is no place on their website, under the description of OLL (On-Line-Live) classes that a microphone or headset is required or even recommendedIf they had made that known, I never would have signed up in the first place due to my severe hearing impairmentI believe I deserve a refund due to their failure to provide complete informationI have an email record of all of our conversations if that is necessaryBecause this was a timely issue, I went elsewhere to get my learning needs met, so offering for me to come in and "re-take" the class is not a satisfactory resolution.You only have room for documents to be included, but I have another email in which [redacted] , the Vice President of this company tells me that I confirmed attendance at the on-site classThis is not trueI originally confirmed attendance for the online class, but that's allThey have also said I can use my one "free" re-take that is offered to all students to come in and take the class, but that is not satisfactory to meI am still out the $for a class I never had access to

***,Please see the report from PayPal. They did return the funds back to her.I am sure she can verify.If you should need to contact me, my contact information is below.Thank you for your assistance in this matter.*** * ***Vice PresidentNew Horizons CLC of Sacramento, CAMain ###-###-####Direct Line ###-###-####Fax ###-###-####***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  After considering to accept or reject this response (leaning...

towards rejecting) I have opted to accept.  My hesitancy to accept is based on 1) I have been told the check was being sent previously, and the owner, Mr. B[redacted], offers no firm timeline for my payment other than "shortly" 2) Failure on the part of Mr. B[redacted] or Mr. J[redacted] to contact me directly regarding this matter suggests a lack of concern over it. With that said, I do accept this response as one last gesture on my part to provide New Horizons Salt Lake City the opportunity refund my money, as agreed. Sincerely,[redacted] 
Sincerely,
[redacted]

Those funds were deducted from our account.  I am sure Pay Pal refunds are similar to CC refunds which could take up to thirty days to receive final payment. Since she began the process with them, she will have to wait for PayPal to refund the money. She is incorrect in the information she is giving you, since she asked PayPal to refund we are not disputing it.    We have that right to do so but decided not to. But when she will receive is out of my hands. I hope this answers your questions. Thank you.  [redacted]Vice President New Horizons CLC of Sacramento,  CAMain               ###-###-#### Direct Line     ###-###-#### Fax                  ###-###-####

I am rejecting this response because: If you review the letter from PayPal that the business submitted to you, it states that they "may temporarily" hold funds until this issue is resolved. This is not the same as a refund, and nothing has been returned to me. The business is inaccurately representing PayPal's actions. Please see the attached from my PayPal account, dated today.

I paid $375 for an online class. 6 days before the class I received an email stating that a headset and microphone were required. I am hearing impaired and that was not an option for me. I immediately contacted the business to cancel my participation in the online class since they require a 5-day...

notice. It was recommended that I come in and take an on-site class, but no information was given to me at the time about the date of the on-site class. I also was told via email that I would not be charged for the original class.On January 9th (the date of the original online class) I started getting emails about why I was late and if I was coming. I had no idea I was expected at a class that day, since I had cancelled my online participation and had not scheduled an on-site class. I have asked the company for a refund of my $375. First, I followed their policies about cancellation. Secondly, it is not my fault that I was not given the complete information about the on-site class. And finally, there is no place on their website, under the description of OLL (On-Line-Live) classes that a microphone or headset is required or even recommended. If they had made that known, I never would have signed up in the first place due to my severe hearing impairment. I believe I deserve a refund due to their failure to provide complete information. I have an email record of all of our conversations if that is necessary. Because this was a timely issue, I went elsewhere to get my learning needs met, so offering for me to come in and "re-take" the class is not a satisfactory resolution.You only have room for 4 documents to be included, but I have another email in which [redacted], the Vice President of this company tells me that I confirmed attendance at the on-site class. This is not true. I originally confirmed attendance for the online class, but that's all. They have also said I can use my one "free" re-take that is offered to all students to come in and take the class, but that is not satisfactory to me. I am still out the $375 for a class I never had access to.

Review: I paid $375 for an online class. 6 days before the class I received an email stating that a headset and microphone were required. I am hearing impaired and that was not an option for me. I immediately contacted the business to cancel my participation in the online class since they require a 5-day notice. It was recommended that I come in and take an on-site class, but no information was given to me at the time about the date of the on-site class. I also was told via email that I would not be charged for the original class.On January 9th (the date of the original online class) I started getting emails about why I was late and if I was coming. I had no idea I was expected at a class that day, since I had cancelled my online participation and had not scheduled an on-site class. I have asked the company for a refund of my $375. First, I followed their policies about cancellation. Secondly, it is not my fault that I was not given the complete information about the on-site class. And finally, there is no place on their website, under the description of OLL (On-Line-Live) classes that a microphone or headset is required or even recommended. If they had made that known, I never would have signed up in the first place due to my severe hearing impairment. I believe I deserve a refund due to their failure to provide complete information. I have an email record of all of our conversations if that is necessary. Because this was a timely issue, I went elsewhere to get my learning needs met, so offering for me to come in and "re-take" the class is not a satisfactory resolution.Desired Settlement: I would like a complete refund of my $375 that I paid for this class.

Consumer

Response:

I paid $375 for an online class. 6 days before the class I received an email stating that a headset and microphone were required. I am hearing impaired and that was not an option for me. I immediately contacted the business to cancel my participation in the online class since they require a 5-day notice. It was recommended that I come in and take an on-site class, but no information was given to me at the time about the date of the on-site class. I also was told via email that I would not be charged for the original class.On January 9th (the date of the original online class) I started getting emails about why I was late and if I was coming. I had no idea I was expected at a class that day, since I had cancelled my online participation and had not scheduled an on-site class. I have asked the company for a refund of my $375. First, I followed their policies about cancellation. Secondly, it is not my fault that I was not given the complete information about the on-site class. And finally, there is no place on their website, under the description of OLL (On-Line-Live) classes that a microphone or headset is required or even recommended. If they had made that known, I never would have signed up in the first place due to my severe hearing impairment. I believe I deserve a refund due to their failure to provide complete information. I have an email record of all of our conversations if that is necessary. Because this was a timely issue, I went elsewhere to get my learning needs met, so offering for me to come in and "re-take" the class is not a satisfactory resolution.You only have room for 4 documents to be included, but I have another email in which [redacted], the Vice President of this company tells me that I confirmed attendance at the on-site class. This is not true. I originally confirmed attendance for the online class, but that's all. They have also said I can use my one "free" re-take that is offered to all students to come in and take the class, but that is not satisfactory to me. I am still out the $375 for a class I never had access to.

Business

Response:

[redacted],Please see the report from PayPal. They did return the funds back to her.I am sure she can verify.If you should need to contact me, my contact information is below.Thank you for your assistance in this matter.[redacted]Vice PresidentNew Horizons CLC of Sacramento, CAMain ###-###-####Direct Line ###-###-####Fax ###-###-####[redacted]

Consumer

Response:

I am rejecting this response because: If you review the letter from PayPal that the business submitted to you, it states that they "may temporarily" hold funds until this issue is resolved. This is not the same as a refund, and nothing has been returned to me. The business is inaccurately representing PayPal's actions. Please see the attached from my PayPal account, dated today.

Business

Response:

Those funds were deducted from our account. I am sure Pay Pal refunds are similar to CC refunds which could take up to thirty days to receive final payment. Since she began the process with them, she will have to wait for PayPal to refund the money. She is incorrect in the information she is giving you, since she asked PayPal to refund we are not disputing it. We have that right to do so but decided not to. But when she will receive is out of my hands. I hope this answers your questions. Thank you. [redacted]Vice President New Horizons CLC of Sacramento, CAMain ###-###-#### Direct Line ###-###-#### Fax ###-###-####

Review: I attended New Horizons for a short time. I signed up for 5 certifications and gave them $12,500 upfront for the classes. I ended up getting an opportunity in California and was forced to move. They already agreed to refund my money I have e-mails with [redacted] (the person in charge of my refund) and accounts payable (the group they passed me off to and I never heard from again). I have tried to reach out to accounts payable and even the controller but they either never answer or hang up on me. I gave them the copy of the check I wrote and [redacted] told them I was APPROVED for a refund. It's been 2 years + and all they ever sent me was a $1,500 check as a "courtesy" and constantly tell me they are under new ownership and my refund is not in the budget. I have patiently waited for them to create room in the budget long enough. I don't think this is good customer service especially in regards to education. I have been nothing but polite and patient but I NEED this money back. They agreed to pay me 7.8 grand but only sent me 1,500 so they owe me the rest yet and I am just not sure how to go about this anymore?Desired Settlement: The refund was approved already. I have e-mails with [redacted] telling me I was approved and they already sent me $1,500 as a "courtesy". Well it's going on two years now and I just want the rest of my refund...