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New Horizons Daycare

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New Horizons Daycare Reviews (2)

Complaint: [redacted]
I am rejecting this response because: I have all documentation and asked for monthly records to ensure accurate book keeping. I guess when you attempt contact for 3 weeks with no response I am unprofessional. The office manager should know how to read books and maintain a ledger. I pay them on time and sometimes in lump somes. I just hope anyone else isn't getting taken advantage of. I called the cop and he stated that I was correct in my information. All new horizons can do is take care of my son. I have a masters during and work in a professional setting but I do not like anyone to take advantage of my family or money. The business needs to take a course in best practices, accounting, and customer service. Look how long it took to get a response. That is how long it take to get service from this business.
Regards,
[redacted]

Mr [redacted] is technically not a client of New Horizons School.  Because he is estranged from his wife, he withdrew his kid in May 2014 because he said he did not want to be responsible for any tuition payments.  He then...

forced his estranged wife to re-enroll her child.  Mr [redacted] is not on any enrollment paperwork as a client.
 
However, previous to May 2014, when Mr [redacted] was sharing the responsibility of Tuition payments with his Estranged wife, he was consistently late with his tuition payments every month. Mr [redacted]'s tuition contract states his tuition is $636 a month, with $318 due on the 1st of the month, and $318 due on the 15th of the month, or the complete payment must be made on the 1st on the month.
 
Late fee's are incurred after the 5th day that tuition is due.  Mr [redacted] had an informal agreement with his estranged with that she would pay $200 a month.  She consistently paid her $200 a month.  However, Mr [redacted] would deliver random amounts of cash whenever he decided to pay, and it was always late.
 
However, late fee's were not assessed for Mr [redacted] because his payments were just enough to cover his tuition.  Mr [redacted] was never sure how much he paid every month and would consistently ask for account balances.  He would often fall behind in his payments which would carry over a balance into the next month.  
 
All of Mr [redacted]'s payments were made to his account.  He fell behind in the month of July, and his annual Registration Fee of $55 was due in August and his Annual Art Fee of $45 was due in Sep, which was posted against his account.
 
No money's are due to Mr. [redacted].
 
Mr [redacted] has "Cussed out the Director, and used profanity towards her unprovoked", he as called the police to the school because he says he is due money.  After the police talked to him about this situation at the school, he advised him if he is not happy to find another childcare center.  The police officer left us his card and advised us to call him if we had anymore problems with Mr [redacted].  Mr [redacted] is a very disrespectful and unprofessional person.  If he returns to the school again and causes a scene or uses profanity towards the Director again, he will be banned from the school property.
 
No monies are due to Mr. [redacted], he has not overpaid his account.  He has been provided with receipts for all of his payments, and the school has been gracious and waived his monthly late fees of $30.
 
New Horizons School will not address this issue any further.
 
Regards,
New Horizons School

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Address: 1109 PARK DRIVE, Fairbanks, Alaska, United States, 99709

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