New Horizons Dental Center

In regards to the concern filed by *** *** ***, in regards to New Horizon Dental Center in Herndon, VA; we take our patient concerns and complaints very seriouslyWe would like the opportunity to respond to the patient concern in an effort to resolve and ensure patient satisfaction.Upon
receiving the Revdex.com information and concern we reviewed the account for *** *** to complete a full account audit, *** *** was seen at New Horizon Dental Center for Scaling and Root Planning in June after having a comprehensive exam with probing completed*** *** and the dental team at New Horizon Dental Center reviewed coverage prior to beginning treatmentIt appears proper attachments, including x-rays were not submitted as needed to *** ***'s dental insurance in June This error did lead to a dental advisor reviewed *** ***'s dental records providedThis was an error on our behalf and as a courtesy to *** ***, we are open to resolving this situation as requestedAn adjustment of $has been made to *** ***'s account.We strive to have the have the best possible care for each of our patients and are open to assisting *** *** in the futureWe deeply apologies for the miscommunication on our end and time frame it has taken for us to resolvePlease feel free to contact our office at ###-###-#### if you have any further questions or concernsThank you for your patience and understanding in sorting out this matter.Sincerely,Cindy M*** Practice Administrator New Horizon Dental Center

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** From: Revdex.com of Metro Washington DC Date: Mon, Jun 20, at 10:AMSubject: Fwd: Thank you so much for resolving this issue! Case# ***To: *** *** ---------- Forwarded message ----------From: *** *** Date: Sun, Jun 19, at 4:PMSubject: Thank you so much for resolving this issue! Case# ***To: Revdex.com Dear Revdex.com/*** ***'s team,I just want to say thank you so much for bringing me the exciting news after I just came back from my days' cruise, during which I didn't have access to my phone and email, therefore please accept my apology for this delayed reply. I hope you can read this message although I know it is a no-reply email box since I don't know the alternative email boxes to which I should sendI have disputed this bill for nearly one year without success, while Revdex.com helped to resolved the issue within half a monthI truly believe Revdex.com is a Bureau that can effectively protect consumer's interest and make the business provide better serviceIt's very impressive that Revdex.com as a non-profit organization acted much faster than many of profit organizations and government agencies, and I once again would like to express my deep appreciation to Revdex.com, and I hope and believe Revdex.com would continue play its inreplaceable role in protecting consumer's battle.Sincerely,*** *** ***