Thank you for your response *** This may sound redundant but...Outside French Patio door pavers were originally done say June 2013, I emailed you around July 2013, that they were sinking and holding waterYour team came out , removed the pavers, added more sand and leveled them again Thought they were fixed.I emailed you in late December beginning Jan about the sinking pavers problem again and now we have the Revdex.com involved.What will happen if you fix them again in the next month or so and say after this winter or next spring they start sinking again?It has happened two times all ready What guarantee can you offer me that the pavers will not sink again?This is why I am asking for another warranty on the pavers If you are going to fix it permanently so there will be no more problems, who cares what type of warranty you give meThree years, five years?If you know the pavers will not sink after you fix them again, why not give me a year warranty on the repair?I am not asking for a year or year warranty on the pavers If they hold up and do not sink in years like the they did again, they probably are fine and will last years.I would hate to do this all over again with the Revdex.com and contact them months from now and say see, I told you so, the pavers are sinlking again and [redacted] and Land Creations do not build or do quality work.If you are stuck on the no warranty, I am letting the Revdex.com know right now in this email that I will contact them again if they sink within years because you do not believe in your own workmanship that you can do this repair job and guarantee me any peace of mind that the pavers will not sink again (that would be three times)True Example: A fuel sensor went out one month before my new car warranty expired on my carAfter they replaced it free at no cost, they also gave me a month, 12,mile warranty on the part and laboreven though my new car warranty would expire in days They did not say you only have days left on your original warranty, if goes bad again, too bad They warrantied the part and repair again.If you know you are going to do a professional, high quality, permanent repair on the pavers, back it up with another warranty Most reputable companies give warranties on their repairs I guess you dont Thank you [redacted] ***
Complaint ID # [redacted] ***'s response makes it sound like I was just unhappy with the water feature and Pergola and just decided to withhold money for no reason I would like to start from the beginning with the issues we had throughout the outside patio process with Land Creations and [redacted] who [redacted] Sub-Contracted First Big Problem: Land Creations Contracted [redacted] Company to build the outdoor kitchenThey put the wrong colored shingles on the outdoor kitchen roofThe outdoor kitchen is 15' x 15'The roofer started the shingles early in the morningMy wife also left for her jobWhen my wife can home in the afternoon she noticed as she was driving down the street that something was wrongThe outdoor kitchen roof was a total different color than the roof on our homeShe went to the back yard to tell the roofer there was a problemThe roofer said to my wife, this is what you picked out and I put the roof upMy wife again said it was not rightA small confrontation started and he grabs the paperwork and shows my wife the work orderMy wife said they are the wrong color and you need to call someoneWell after all this and the roofer making my wife feel like you are a woman and you do not know what you are talking about, we got hold of [redacted] ***Yes, [redacted] said the shingles were the wrong colorWhoever wrote the work order transposed the last numbers and the color was completely different The problem I have with that is why didn't the roofer see himself that the color did not match our roofIt did not matter, he was a worker and his job was to put the shingles upHe did not care or he would of noticed it and stopped the job and call his boss or [redacted] and say something is wrongThe colors do not match Now they had to rip all the shingles down off the roof, staple and nail holes in my roof The correct shingles were finally installedNot sure about this under layment that they usedWas not roofing feltLooked like house wrap or TyvekIt was never replacedHouse wrap (Tyvek) with a bunch of rips and holes in it used againI did confront the roofer on the ripped Tyvek and he said it would be fine A few days went by and as I looked more at the roof, the shingles did not have a double starter layer like all roof haveAfter calling [redacted] on this error he contacted the roofer and they agreed and once again, they had to rip off rows of shingles to put a starter layer on to protect the roof from water and ice damageMore holes in my roof(I have email) The roof is not squared and levelAll the corners are upturned inchesI had to help Land Creations employees put up trim strips and push in the middle to try to get the board straightThey could not do it themselvesThey even said this roof was badThe roof was bowed too much in the centerThe board is still bowedWe complained to [redacted] but he said that is the way it isFunny, my house roof line does not look like thatReminds me of a Japanese House/Pergola with turned up corners The wood on the vented section of roof on the outdoor patio is turning blackThis wood is unprotected from the elementsI am not sure but if the roofer used plain 2” x 4” wood and not weather resistant wolmanized wood, plain untreated wood turns black and moldsAll the wood on the top of the roof is BLACK Second Big Problem: We told [redacted] we wanted the kitchen to be maintenance free and we wanted the [redacted] PVC man-made wood product for no maintenance [redacted] understood thisWell, from [redacted] to the contracted [redacted] company this information did not get to themThey did the whole outdoor kitchen in Cedar woodCedar has to be stained and cared forHIGH maintenance for meBee's and some insects love cedarThat is why we wanted the [redacted] man made wood paneling so we would not have to do anything or have insect problems Well again we have to call [redacted] from Land Creations and again, [redacted] is sorry for this mistake and guess what? This gets all ripped off the outside patio and again now unnecessary holes in my outdoor kitchen Third Big Problem: Water Feature leaked all the timeThey tried to fix it at least four timesI never could use itThey actually forgot about it and and never came back to finish it [redacted] thought it was done and when he found out it was not done he sent the email that I enclosed with the original documentation.It did not matter, I fixed the water the water feature myself so it would not leak and put it back together, not Land Creations (See email with [redacted] apologizing for not finishing water feature) Forth Big Problem: The outdoor kitchen was supposed to be bar height of inchesMy bar top is inchesAlmost to my chestIf you sat on the bar stools that I purchased, the bar top was at your shouldersI had to return those bar stools and had to order custom bar stools made with a 36” high seat verses inch stoolsYes, [redacted] reduced the bill $for the stools I had to buy but you literally have to climb up the stools and you are sitting on a stool feet in the airIt is hard for some of my older friends including myself and I am years old to get up on the stools and the ladies have a hard time alsoYou look ridiculous sitting on this high stools Looks Bad Fifth Big Problem: The problem we are having now with the top patio landing with the paver's sinking againThey had to fix it one time before the job was even completedPlus, again I had to call ***'s right hand man Matt, after the first time they sank and ask if they were coming back out to put the silica sand in the cracks because it was going to rainHe said I could do it because they were on another job.I finished that job also Now the total cost for my outdoor patio was approx$78, [redacted] received $14,down February, 2013, $34,on April 2013, $20,in August, With all the issues we had with Land Creations and especially with the bar top being wrong size and the water feature not being done correctly, the patio step paver's sinking the first time, I held back $1,of his moneyThe owner of [redacted] company never even came out to see us with all the problems we had with the wrong shingles, wrong wood work on the outdoor kitchen, flared roof corners on the outdoor kitchen roof until I said I am going to hold back some money from themNow he shows up [redacted] wanted $10,I held back $3,for all the issues of wrong shingles, wrong wood on the deck, holes all over, did not use roofing felt [redacted] did receive a letter from us and I have a copy on why we withheld the moneyAt the meeting we had in the yard, yes it did turn bad at first, but in the end we all shook hands and [redacted] said to me when I told him I am with holding $1,from his total, he said and I quote “ I CAN LIVE WITH THAT”To me that meant OK to reduce that amount from the invoiceThe [redacted] owner was not happy with the $3,being withheldHe said he could not give a full warranty (with all the holes in my roof why would he) and would reduced his warranty to two years to match Land CreationsHe even asked [redacted] what his warranty was to us [redacted] is using this not paid in full as a escape goat when he agreed to the money reduction in my yard with [redacted] *** After the agreement we then dropped off another $8,check to [redacted] at Land Creations September as final payment [redacted] makes it sound like everything he did was perfect and I just wanted to hold back money from him AS YOU READ ABOVE, IT IS NOT TRUELook at the the issues we had with Land Creations and [redacted] company Funny, we having issues again with patio paver's sinkingJust like they were doing before the job was even finished [redacted] speaks of his contractI should have called the Revdex.com in the beginning with all the issues we had to deal with from the startI gave [redacted] every opportunity to correct his mistakes Now I have some warranty issues I need fixed and it is a different storyI contracted Land Creations to do a professional job the first timeIt was do and do over many timesNow we have warranty work and Land creations will not honor itShame on me for not stopping this from the beginning with all the issues we had with wrong shingle color, no starter shingle layer, wrong wood trim, cedar instead of the more expensive [redacted] PVC as we wanted, Bar top the way too high to sit at, leaking water feature that I finally fixed, and sinking paver's again Yet, I kept giving him ten's of thousands of dollars when he wanted it even with all the problems listed above [redacted] Homeowner
Business responded to complaint.I am responding to complaint ID [redacted] I have had a chance to review the complaint made by the homeownerI would be more then happy to make any necessary repairs to the brick work and the glossy silicone that he describedOur company believes in fulfilling our contract agreement.There is one issue that is preventing me form taking care of things for himHe said we were paid and we were paid just not in fullHe told me what he was willing to pay me and told me that he was keeping $1,for the water feature he was not happy with and he was keeping $3,for the pergola that he was not happy withWe offered to make any changes that he wishedHe told us he would “just keep the money and live with it”I told him that per our contract if final payment was not made we do not give a warrantyThat is when he started yelling and swearing and told me to get off his propertyI talked to him and tried to settle him downWe agreed to disagree and that was where it ended.If the homeowner is willing to settle up on the outstanding balance of $5,that he owes us I will take care of his claims within business days for receipt of final payment.I am willing to work with both you and the homeowner to resolve things as soon as possibleThank You [redacted] ***President Land Creations Landscaping Inc
Thank you for your response *** This may sound redundant but...Outside French Patio door pavers were originally done say June 2013, I emailed you around July 2013, that they were sinking and holding waterYour team came out , removed the pavers, added more sand and leveled them again Thought they were fixed.I emailed you in late December beginning Jan about the sinking pavers problem again and now we have the Revdex.com involved.What will happen if you fix them again in the next month or so and say after this winter or next spring they start sinking again?It has happened two times all ready What guarantee can you offer me that the pavers will not sink again?This is why I am asking for another warranty on the pavers If you are going to fix it permanently so there will be no more problems, who cares what type of warranty you give meThree years, five years?If you know the pavers will not sink after you fix them again, why not give me a year warranty on the repair?I am not asking for a year or year warranty on the pavers If they hold up and do not sink in years like the they did again, they probably are fine and will last years.I would hate to do this all over again with the Revdex.com and contact them months from now and say see, I told you so, the pavers are sinlking again and [redacted] and Land Creations do not build or do quality work.If you are stuck on the no warranty, I am letting the Revdex.com know right now in this email that I will contact them again if they sink within years because you do not believe in your own workmanship that you can do this repair job and guarantee me any peace of mind that the pavers will not sink again (that would be three times)True Example: A fuel sensor went out one month before my new car warranty expired on my carAfter they replaced it free at no cost, they also gave me a month, 12,mile warranty on the part and laboreven though my new car warranty would expire in days They did not say you only have days left on your original warranty, if goes bad again, too bad They warrantied the part and repair again.If you know you are going to do a professional, high quality, permanent repair on the pavers, back it up with another warranty Most reputable companies give warranties on their repairs I guess you dont Thank you [redacted] ***
Complaint ID # [redacted] ***'s response makes it sound like I was just unhappy with the water feature and Pergola and just decided to withhold money for no reason I would like to start from the beginning with the issues we had throughout the outside patio process with Land Creations and [redacted] who [redacted] Sub-Contracted First Big Problem: Land Creations Contracted [redacted] Company to build the outdoor kitchenThey put the wrong colored shingles on the outdoor kitchen roofThe outdoor kitchen is 15' x 15'The roofer started the shingles early in the morningMy wife also left for her jobWhen my wife can home in the afternoon she noticed as she was driving down the street that something was wrongThe outdoor kitchen roof was a total different color than the roof on our homeShe went to the back yard to tell the roofer there was a problemThe roofer said to my wife, this is what you picked out and I put the roof upMy wife again said it was not rightA small confrontation started and he grabs the paperwork and shows my wife the work orderMy wife said they are the wrong color and you need to call someoneWell after all this and the roofer making my wife feel like you are a woman and you do not know what you are talking about, we got hold of [redacted] ***Yes, [redacted] said the shingles were the wrong colorWhoever wrote the work order transposed the last numbers and the color was completely different The problem I have with that is why didn't the roofer see himself that the color did not match our roofIt did not matter, he was a worker and his job was to put the shingles upHe did not care or he would of noticed it and stopped the job and call his boss or [redacted] and say something is wrongThe colors do not match Now they had to rip all the shingles down off the roof, staple and nail holes in my roof The correct shingles were finally installedNot sure about this under layment that they usedWas not roofing feltLooked like house wrap or TyvekIt was never replacedHouse wrap (Tyvek) with a bunch of rips and holes in it used againI did confront the roofer on the ripped Tyvek and he said it would be fine A few days went by and as I looked more at the roof, the shingles did not have a double starter layer like all roof haveAfter calling [redacted] on this error he contacted the roofer and they agreed and once again, they had to rip off rows of shingles to put a starter layer on to protect the roof from water and ice damageMore holes in my roof(I have email) The roof is not squared and levelAll the corners are upturned inchesI had to help Land Creations employees put up trim strips and push in the middle to try to get the board straightThey could not do it themselvesThey even said this roof was badThe roof was bowed too much in the centerThe board is still bowedWe complained to [redacted] but he said that is the way it isFunny, my house roof line does not look like thatReminds me of a Japanese House/Pergola with turned up corners The wood on the vented section of roof on the outdoor patio is turning blackThis wood is unprotected from the elementsI am not sure but if the roofer used plain 2” x 4” wood and not weather resistant wolmanized wood, plain untreated wood turns black and moldsAll the wood on the top of the roof is BLACK Second Big Problem: We told [redacted] we wanted the kitchen to be maintenance free and we wanted the [redacted] PVC man-made wood product for no maintenance [redacted] understood thisWell, from [redacted] to the contracted [redacted] company this information did not get to themThey did the whole outdoor kitchen in Cedar woodCedar has to be stained and cared forHIGH maintenance for meBee's and some insects love cedarThat is why we wanted the [redacted] man made wood paneling so we would not have to do anything or have insect problems Well again we have to call [redacted] from Land Creations and again, [redacted] is sorry for this mistake and guess what? This gets all ripped off the outside patio and again now unnecessary holes in my outdoor kitchen Third Big Problem: Water Feature leaked all the timeThey tried to fix it at least four timesI never could use itThey actually forgot about it and and never came back to finish it [redacted] thought it was done and when he found out it was not done he sent the email that I enclosed with the original documentation.It did not matter, I fixed the water the water feature myself so it would not leak and put it back together, not Land Creations (See email with [redacted] apologizing for not finishing water feature) Forth Big Problem: The outdoor kitchen was supposed to be bar height of inchesMy bar top is inchesAlmost to my chestIf you sat on the bar stools that I purchased, the bar top was at your shouldersI had to return those bar stools and had to order custom bar stools made with a 36” high seat verses inch stoolsYes, [redacted] reduced the bill $for the stools I had to buy but you literally have to climb up the stools and you are sitting on a stool feet in the airIt is hard for some of my older friends including myself and I am years old to get up on the stools and the ladies have a hard time alsoYou look ridiculous sitting on this high stools Looks Bad Fifth Big Problem: The problem we are having now with the top patio landing with the paver's sinking againThey had to fix it one time before the job was even completedPlus, again I had to call ***'s right hand man Matt, after the first time they sank and ask if they were coming back out to put the silica sand in the cracks because it was going to rainHe said I could do it because they were on another job.I finished that job also Now the total cost for my outdoor patio was approx$78, [redacted] received $14,down February, 2013, $34,on April 2013, $20,in August, With all the issues we had with Land Creations and especially with the bar top being wrong size and the water feature not being done correctly, the patio step paver's sinking the first time, I held back $1,of his moneyThe owner of [redacted] company never even came out to see us with all the problems we had with the wrong shingles, wrong wood work on the outdoor kitchen, flared roof corners on the outdoor kitchen roof until I said I am going to hold back some money from themNow he shows up [redacted] wanted $10,I held back $3,for all the issues of wrong shingles, wrong wood on the deck, holes all over, did not use roofing felt [redacted] did receive a letter from us and I have a copy on why we withheld the moneyAt the meeting we had in the yard, yes it did turn bad at first, but in the end we all shook hands and [redacted] said to me when I told him I am with holding $1,from his total, he said and I quote “ I CAN LIVE WITH THAT”To me that meant OK to reduce that amount from the invoiceThe [redacted] owner was not happy with the $3,being withheldHe said he could not give a full warranty (with all the holes in my roof why would he) and would reduced his warranty to two years to match Land CreationsHe even asked [redacted] what his warranty was to us [redacted] is using this not paid in full as a escape goat when he agreed to the money reduction in my yard with [redacted] *** After the agreement we then dropped off another $8,check to [redacted] at Land Creations September as final payment [redacted] makes it sound like everything he did was perfect and I just wanted to hold back money from him AS YOU READ ABOVE, IT IS NOT TRUELook at the the issues we had with Land Creations and [redacted] company Funny, we having issues again with patio paver's sinkingJust like they were doing before the job was even finished [redacted] speaks of his contractI should have called the Revdex.com in the beginning with all the issues we had to deal with from the startI gave [redacted] every opportunity to correct his mistakes Now I have some warranty issues I need fixed and it is a different storyI contracted Land Creations to do a professional job the first timeIt was do and do over many timesNow we have warranty work and Land creations will not honor itShame on me for not stopping this from the beginning with all the issues we had with wrong shingle color, no starter shingle layer, wrong wood trim, cedar instead of the more expensive [redacted] PVC as we wanted, Bar top the way too high to sit at, leaking water feature that I finally fixed, and sinking paver's again Yet, I kept giving him ten's of thousands of dollars when he wanted it even with all the problems listed above [redacted] Homeowner
Business responded to complaint.I am responding to complaint ID [redacted] I have had a chance to review the complaint made by the homeownerI would be more then happy to make any necessary repairs to the brick work and the glossy silicone that he describedOur company believes in fulfilling our contract agreement.There is one issue that is preventing me form taking care of things for himHe said we were paid and we were paid just not in fullHe told me what he was willing to pay me and told me that he was keeping $1,for the water feature he was not happy with and he was keeping $3,for the pergola that he was not happy withWe offered to make any changes that he wishedHe told us he would “just keep the money and live with it”I told him that per our contract if final payment was not made we do not give a warrantyThat is when he started yelling and swearing and told me to get off his propertyI talked to him and tried to settle him downWe agreed to disagree and that was where it ended.If the homeowner is willing to settle up on the outstanding balance of $5,that he owes us I will take care of his claims within business days for receipt of final payment.I am willing to work with both you and the homeowner to resolve things as soon as possibleThank You [redacted] ***President Land Creations Landscaping Inc