New Horizons Pressure Washing

This issue has been resolved.

Professionally, we maintain our integrity, quality and attention to detail as always in the 12 1/2 years we have been in business.

Prior to committing to the job of power washing the garage and Home, I spoke to both husband and wife. I was told that another power washing company had made some mistakes last year and they wanted to know the process I would take in washing their home. I explained the job would be pretreated with deionized water, spray a detergent on the home, then rinse with deionized water one side at a time. They were satisfied and scheduled the job. There was never any mention of construction being the reason for cleaning or a request made for washing with water only. They were having 50+ people over that particular weekend and wanted the exterior of the home cleaned.

Once I got to the job, I asked the customer to make sure any and all doors and windows were closed and they stay inside until I was finished. As I was getting ready to start washing the side of the house where the garage doors were, I asked the customer to please have everyone go inside because I would be coming to the back of the house, where children and adults were hanging out in and around the swimming pool. As I came around the back, they continued to stay around the pool area and in the way of where I was working. A few adults were walking in and out of the house through a rear patio door where I had just sprayed detergent. I politely yet firmly asked them not to enter and re-enter the house until I was finished washing. They continued going in and out of the home.

Once I finished, I asked the wife to take a walk around the Home to make sure everything was to her satisfaction. As we started, I pointed out an area on an entry door to the left of the garage doors that was faded prior to washing and asked her about it. Her comment was that the last power washers had done some damage to the house last year. She didn’t continue walking with me to look at the rest of the house, but rather walked away and came back with payment of the job I did in the amount of $430.

The next day, Saturday, I received a text message with a bunch of pictures stating that I damaged key pads, door locks, handles, outdoor cushions, along with wooden doors, pillars, sill plates, carpet inside the house and the floor inside the garage. I mentioned the doors that I noticed that were already damaged and that I wasn’t responsible for any damage inside the home or garage. I asked what exactly I damaged. I knew it was fine when I left because she paid the bill.

Once I received what the damages were, I was taken back by what I was being accused of. I later contacted both contractors and realized I needed to do a little research after our conversation and what their responses were. They both informed me that they couldn’t get to the house until sometime in September because they were booked up. I spoke with the company the husband and wife said cleaned their house, a local franchise, for almost an hour. After speaking with them, the only records they had of doing anything for the customer was a window washing and power washing bid for a home in Chesterfield, Missouri. Definitely not the Home they currently live in. I also contacted the manufacturer of the hardware for the exterior doors, fabric company of outdoor furniture and a chemical company explaining my process of cleaning. They each said their wasn’t any way that I could be responsible for the damage to the house. They all stated it was damage done prior. The finish on the locks, door handles, key pads was stripped by an acid or a product high in alkaline. I don’t use anything that has those properties in them.

Among being dishonest in the message the customer left on the Revdex.com site, in its entirety, and saying a power washing company washed their home last year, who did not, I have come to the conclusion I was set up to take responsibility for what someone else did. If their home was 6 months old in June 2017, as mentioned in this complaint, they told me they had their house power washed last year. That would mean they had the house washed in December 2016 when It was too cold that time of year because of freezing issues. I was told by the customer, initially, that their home was a year old. This is another example of the dishonesty of the customer, in my opinion. I spoke with the husband a few weeks ago and he made the comment that the painter who did the staining on the house and the last company who power washed their home played a role in the damage that was done to their house. Yet wanted me to pay for damages.

I have washed over 400 homes since washing this one and haven’t changed the process nor have I changed detergents. I haven’t had any issues or damage to any of the houses or buildings washed.

I have attached a picture of one of the door handles I was told was damaged during the wash. This is the same photo I shared to the companies involved in my research of which they all said it was not caused by the detergent I used.

I stand by my original response and deny any and all accusations of me causing damage to their home.

I am confused as to the customers most recent response in its entirety. I disagree with the details in the response except for the statement made by the the customer referring to a past incident in my first year of being in business. I was hired by a painting company to power wash a 3 story log home. There was damage done to a door handle on a wood door on the front entrance of the home. It was later determined the home owner was responsible for the damage to the door handle in an attempt to prep the door for staining. The home owner and painting company were very pleased with the results of the power washing of the home and deck with no complaints.

I resubmitted the photos I have along with the photos attached to the customers latest response to another professional who has over 30 years in the business of power washing and chemicals. He concluded the damage on the pictures I sent were done by an acid based chemical. He also determined that flash drying was part of the reason the damage occurred as well. I don’t use acid for cleaning homes nor do I allow the detergent I use to dry on any surface of the home. I take every precaution, professionally necessary, to ensure no damage is done in the cleaning process.

I was sent an email September 19, 2017, which I have copied below. After we submitted this email to the appropriate sources, it was determined this was another act of dishonesty made by the customer. The Revdex.com complaint was opened after the payment deadline on this letter by the customer. There was no mention of the attorney, the $1500 attorney fee or any additional damages in this Revdex.com response. I didn’t respond to the email nor did I send the money that was demanded to be paid by September 26, 2017. I haven’t heard from this attorney outside the original email sent to me. It states that my actions violate the Texas Deceptive Trade Practice Act. This job was done in the state of Missouri not in the state of Texas, where the lawyers letter originated from.

Mr. *** September 19, 2017
*** FAX (NONE)
*** = PH *** =
***

Mr. ***
NEW HORIZONS PRESSURE WASHING FAX ( NONE)
*** = PH *** =
***

Re: ***

Dear Mr.:

I represent *** and *** regarding your wrongful actions. You made many misrepresentations and damaged the property of my clients to boot. Your actions violate the Texas Deceptive Trade Practices Act and are actionable.

The facts are:

1) You power washed my clients property on June 2, 2017

2) Prior to power washing, you represented that ONLY DI water would be used in your power washing process

3) You were late to work on the job (no showed the 1st day and showed up at 6:00 p.m. the 2nd day)

4) Represented to Ms. that you had adequate time to finish the job starting at 6:00 p.m.

5) Rushed to finish the work and as we now know washed the property using bleach instead of DI

6) The bleach solution you used was too strong and caused damage to the following:

a) Finishes on exterior doors

b) Exterior door handles

c) Garage door handles and straps

d) Cedar wood shutters

e) Cedar kick plates

f) Custom handmade wood patio furniture

g) Custom cushions and pillows for patio furniture

h) Custom faux painted columns

i) Killed landscaping plants

j) Finish stripped off exterior door handles- 5 *** Norwood handle sets, 1 *** deadbolt and front door entry handle, 5 Kwikset smartcode entry door deadbolts

k) Finish stripped off garage door straps and handles

l) Clear coat stripped off 8 faux painted columns and streaked under coat finish

m) Stripped off stain on 6 cedar shutters

n) Stripped off stain on 6 cedar porch columns

o) Stripped off stain on custom made wood patio furniture

p) Stripped off stain on 4 cedar kick plates

q) Stripped off stain on cedar overhang

r) Stripped paint off 2 french doors

s) Stripped off stain on mahogany front door

t) Stripped paint off man door

u) Stripped stain off man door

v) Bleach spots discolored 4-12x12 outdoor decorative pillows

w) Bleach spots discolored 2-50"x24"x5" sunbrella cushion covers

x) Bleach spots discolored 2- 24"x22.5"x5" sunbrella cushion covers

Thereafter, you admitted the above noted misrepresentation and admitted you caused the damage outlined above. You went on to advise that you would personally take care of any damages but have failed and refused to honor your representations and pay for the damages caused.

To date my clients have incurred the following:

1) Rhodes Custom Painting $ 2,740.00

2) Pillows & Cushions $ 724.00

3) Handles- Straps $ 2,613.00

Additionally, my clients have incurred attorney fees in the amount of $1,500.00.

This letter is Notice of the above and Demand for payment of $ 7,577.00. If I do not receive a check payable to “***, *** and ***” on or before September 26, 2017, I will file suit seeking actual and additional damages.

You are so advised.

Yours very truly,

***
***

Cc: ***
***

***
Law Offices of ***
***
***
***
***

***

In conclusion to this response, I am very thankful that we did our research before accepting responsibility of the allegations. This is a very good example of how dishonesty doesn’t pay and how honesty always prevails.
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