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Reviews New Horizons Women's Care

New Horizons Women's Care Reviews (5)

I am in receipt of your letter regarding Complaint [redacted].
 
Below are the actions we have taken to resolve this:
1.       Patient did not return for repeat pap and was not charged for this.
2.       This is not a New...

Horizons Women’s Care or Doctor Office mistake it was [redacted]’s mistake.
3.       After researching her visit we found that “[redacted]” coded incorrectly the visit.
a.       We have spoken with [redacted] and they confirmed their error and have rebilled it correctly
4.       We spoke with [redacted] last week to update her on our results and to find out who she talked with at New Horizons Women’s Care regarding her bills and the documents she dropped off as we did not have any documentation or phone calls from her.
a.       [redacted] advised that she spoke with [redacted], not New Horizons Women’s Care.
5.       We will be following up with [redacted] once we have confirmation that [redacted] has sent the correct bill out.
 
Thank you for sending me this and giving me a chance to respond. If you could let us know the next steps that would be great.
 
Kind Regards,
 
[redacted]
Practice Administrator
New Horizons Women’s Care
[redacted]
[redacted] Az [redacted]
Direct phone: ###-###-####

Here are the notes that were written on 5/9/12: pt states that she spoke with her ins co and they require that we call them to resolve issue with IUD coverage. pt states she was put on IUD because she could not tolerate other bc options. I informed pt, I would get this to billing. (I refers to...

[redacted] which is the person that took the call)I spoke with [redacted], after reviewing notes she found that there is no documentation that pt has ever tried any other bc. I contacted pt regarding our notes and she states that the previous bc was prior to us seeing her and that we wouldn't have any notes re it. I informed pt unfortunately without that documentation we would not be able to help her. Pt states that we checked her benefits and quoted her prior to insertion. I informed pt that when receiving a quote from the ins company is just "...a quote, not a guarantee of benefits." per all insurance companies. Pt stated that she is going to call her insurance company and that she is NOT going to pay us, that we will just have to send her to collections. She was sent to collections on 7/30/12Pt has balance of $1,019.15 I don't anything about the 490.00 balance that she is referring to. I have attached financial forms that she signed that you may review as well.
Let me know if you need any additional information that you may need.
 
Thanks,
 
Ann A[redacted]

I am in receipt of your letter regarding Complaint [redacted].

 

Below are the actions we have taken to resolve this:

1.       Patient did not return for repeat pap and was not charged for this.

2.       This is not a New...

Horizons Women’s Care or Doctor Office mistake it was [redacted]’s mistake.

3.       After researching her visit we found that “[redacted]” coded incorrectly the visit.

a.       We have spoken with [redacted] and they confirmed their error and have rebilled it correctly

4.       We spoke with [redacted] last week to update her on our results and to find out who she talked with at New Horizons Women’s Care regarding her bills and the documents she dropped off as we did not have any documentation or phone calls from her.

a.       [redacted] advised that she spoke with [redacted], not New Horizons Women’s Care.

5.       We will be following up with [redacted] once we have confirmation that [redacted] has sent the correct bill out.

 

Thank you for sending me this and giving me a chance to respond. If you could let us know the next steps that would be great.

 

Kind Regards,

 

Practice Administrator

New Horizons Women’s Care

[redacted] Az [redacted]

Direct phone: ###-###-####

Here are the notes that were written on 5/9/12: pt states that she spoke with her ins co and they require that we call them to resolve issue with IUD coverage. pt states she was put on IUD because she could not tolerate other bc options. I informed pt, I would get this to billing. (I refers to...

[redacted] which is the person that took the call)I spoke with [redacted], after reviewing notes she found that there is no documentation that pt has ever tried any other bc. I contacted pt regarding our notes and she states that the previous bc was prior to us seeing her and that we wouldn't have any notes re it. I informed pt unfortunately without that documentation we would not be able to help her. Pt states that we checked her benefits and quoted her prior to insertion. I informed pt that when receiving a quote from the ins company is just "...a quote, not a guarantee of benefits." per all insurance companies. Pt stated that she is going to call her insurance company and that she is NOT going to pay us, that we will just have to send her to collections. She was sent to collections on 7/30/12Pt has balance of $1,019.15 I don't anything about the 490.00 balance that she is referring to. I have attached financial forms that she signed that you may review as well.
Let me know if you need any additional information that you may need.
 
Thanks,
 
Ann A[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Dear [redacted],  thank you for your time in my case.  For my complaint (ID [redacted]), I don't think it was resolved at this point and below is the update.

 

New Horizons Women’s Care has spoken with [redacted] and they rebilled it to my insurance, but the claim was declined by my insurance again due to two diagnose codes listed on the claim by docot's office, one is for preventive care and the other is not.

 

I left a message to [redacted] at the New Horizons Women's care on 5/28/14 and asked to revise the diagnose code. So far I didn't hear anything from her yet. 

 

Is there any chance Revdex.com can continue assisting me with this complaint? Thank you again for your time.

 

Complaint ID [redacted]

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Address: 1950 W. Frye Road #1, Chandler, Arizona, United States, 85224


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