New Horizons

Our client [redacted] Freight had placed [redacted] Group in August We have been attempting to work with them for almost a year to get a resolution We have provided copies of the invoices on two separate occasions Our client [redacted] Freight writes off the receivable prior to placement with our agency This is why any invoice copies that we provide on behalf of our client reflects a zero balance It is not because the account is paid, it is because the account is written off to bad debt They claim they have paid the debt, but refused to provide proof such as copies of cancelled checks We will inquire with our client concerning the claim that they have paid directly to [redacted] Freight We will hold off any additional follow up with the account until we hear from the clientYours truly, William ***President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Rachel [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ Contact Name and Title: [redacted] ***/Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @biehlcollects.com The account has been closed as a dispute and we are not a credit-reporting agency

Complaint: [redacted] I am rejecting this response because: It doesn't resolve a financial situationI expected that the business would be flexible to help me out make payments monthly instead of bi-weekly because thats what THEY WANTED! I had no choice or enough time to make my decisionStill Biehl and Biehl is a company who harasses customers and don't care of their well beingRead the many reviews that where postedShawna W is a non compliant rep who doesn't care about the customers financial situation and only cares that the company gets paidShe always gives me an attitude and I respond back negative Sincerely, Sandra ***

Tell us why here The debtor probably spoke with someone in customer service who wouldn’t see a balance due on this because it had already been written off to bad debt for non-paymentThis is still a valid
charge and dueIf the debtor believes this is an error they can feel free to provide proof of payment and we can forward it to *** Freight for verification

Tell us why hereWhile we understand and work with financial ability to pay, this debt was turned over to our office in January The phone that we had on file was disconnected and the claimant was unresponsive to letters we sent for monthsWe were able to get ahold of her in June and
at that time she set up a payment plan to be run every two weeks with her permission on file At that time, the collector advised Sandra that Biehl & Biehl does not report to the credit bureaus as a part of the processThe payments agreed to were processed until we received a voicemail from Sandra on September where she wanted a return call stating she wanted to make another payment on her accountWhen we reached her on September 6, she stated that she did not want an autopay of $every two weeks as she was having problems staying the black in her bank accountThe collector tried to work with her explaining that because of the high balance and that little had been paid to date, we needed to work with something of a higher monthly payment than $per month, otherwise there was a possibility that the client could pull the account and send it to another collection agency which does report to the credit bureausSandra at this time started swearing at the collector stating that is not fairThe collector assigned advised that she was not the final decider if and when the client decides to pull it and send to another agency, that is up to the clientSandra at that time contacted our client and advised our client that we had been contacted and told the account was closed via this emailTo: Shawna Wright Subject: Sandra Casas 2264424This student just called me and said she had contacted Biehl and was told the account had been returned to Benedictine. I did not see where it was closed. HazelAfter a couple more calls and a letter, Sandra called and made a payment of $on October and said she would call on November 9th to make a mapaymentOn November 9th another payment was processed as well as on 11/23. The collector attempted to run another payment via authorization from Sandra, but it declinedOn December 9th the collector received a payment for $by Sandra and Sandra volunteered to make another payment on December for $150.00 At no time since the September 6th call has the collector experienced anger and frustration regarding this payment plan from the debtor. As far as we knew, she was on an agreed payment plan and has kept with $every two weeks and was not forced into paying biweeklyThat was in conjunction with her paychecks

To whom it may concern: Sorry for the delay in responding, but we did not receive the initial August 31st email regarding this complaint. As previously indicated, when we request an invoice from our client *** Freight, the account is written off to bad debt for
collections. The charges are correct and itemized on the bill, however, because it is written off to bad debt, their system creates a zero balance. It is not a payment. It is a charge off to bad debt. The account has never been paid. According to our records, the account became hostile to our collector, Adam ***, because it had a zero balance. They proceeded to use profanity and became argumentative. The account asked to be transferred to Adam’s supervisor and he was transferred to Mike ***, his direct supervisor/manager. The account continued to argue with Mr***. We have closed the account and no further action will be taken. We are a non-reporting collection agency. There will be no effect on the account’s credit based on this account. This receivable is a commercial in nature and is it not under the auspices of the Fair Debt Collection Practicing Act. We have done nothing wrong and there will be no apology. Let me know if I may be of any additional assistance. Yours truly, Bill BiehlBiehl & Biehl, Inc.###-###-####

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Levis Chevrolet Cadillac regarding complaint ID...

11625698.
Regards,
[redacted]

Our client [redacted] Freight had placed this account for collection in January 2017.  We have been calling over an extended period of time in an attempt to collect this debt.  They had previously indicated it was paid many months ago.  In fact, in our most recent conversation with the...

account, they finally gave us the payment information on October 27th that it was paid via credit card on September 25th to our client.  Our collector had attempted to get the information from accounts payable, however they had refused to provide it.  Our collector did call back and asked to speak to the manager.  However, the receptionist refused to transfer the call and all our collector could do is leave a message with the receptionist.  we have provided the information to our client concerning the credit card payment information.  Hopefully we will have the conformation in the near future to close the file. Let me know if I may be of any additional assistance.Yours truly,William J Biehl

Our client, The [redacted] had placed Michael [redacted] with our firm on September 12th, 2017.  We received a certified letter from the debtor indicated he never placed an ad or owned a car in 15 years.  We requested the billing from our client and had forwarded the...

information on to Mr. [redacted].  Neither our client nor our agency is unaware of any fraudulent credit card transactions.  We are unable to verify the validity of the debtor's statement.  In lieu of the circumstances, we will close our file.  There will be no further contact.  We are a non-reporting collection agency.  Yours truly, William J BiehlPresident

Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: [redacted]/Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@biehlcollects.com
The account has been closed as a dispute and we are not a credit-reporting agency.

Our client [redacted] Freight had placed [redacted] Group in August 2016.  We have been attempting to work with them for almost a year to get a resolution.  We have provided copies of the invoices on two separate occasions.  Our client [redacted] Freight writes off the receivable prior to placement...

with our agency.  This is why any invoice copies that we provide on behalf of our client reflects a zero balance.  It is not because the account is paid, it is because the account is written off to bad debt.  They claim they have paid the debt, but refused to provide proof such as copies of cancelled checks.  We will inquire with our client concerning the claim that they have paid directly to [redacted] Freight.  We will hold off any additional follow up with the account until we hear from the client. Yours truly, William [redacted]President

As explained to the debtor, [redacted] Freight writes off the account to bad debt prior to submitting the claims to Biehl& Biehl for collections.  This is why when we receive a copy of the billing from [redacted] Freight it highlights the charges and a zero balance.  As explained...

prior, the account is not paid, it is merely written off.  We would appreciate if Store Room Fasteners would pay the charges billed by [redacted] Freight.  Yours truly, [redacted] J BiehlPresident

We have been in communication with our client [redacted] Freight who has confirmed the account was in fact paid.  Our file is now closed and marked Paid in Full.   We do not report any information to any trade information to any credit organizations.   Yours truly, William J [redacted]President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Rachel [redacted]

Complaint: [redacted]
I am rejecting this response because: It doesn't resolve a financial situation. I expected that the business would be flexible to help me out make payments monthly instead of bi-weekly because thats what THEY WANTED! I had no choice or enough time to make my decision. Still Biehl and Biehl is a company who harasses customers and don't care of their well being. Read the many reviews that where posted. Shawna W is a non compliant rep who doesn't care about the customers financial situation and only cares that the company gets paid. She always gives me an attitude and I respond back negative.
Sincerely,
Sandra [redacted]