I approached Renfrew Auto because it is in my neighborhood and I support small independents. Previously I had used [redacted] for this vehicle but needed a block heater installed (an American import). I was behind someone else inquiry about prices and overheard the staff member tell him they often quote a little high in order to make sure they do not go over. Good policy I thought. So when I asked about getting a block heater installed, I was quoted around $300 as the cheaper type of block heater would be what my Chev Aveo would need. Not having any idea what block heaters cost, I felt this was reasonable so booked my car in. When I returned to pick it up, the bill was $420! I asked why and was told they had to use the more expensive type and it cost more to install as well and he "reminded me" that his quote was only a ballpark figure. I reminded him that $420 is not in the ballpark of $300 but was in a hurry so paid. I noticed the owner was standing there but he never spoke up. I later wrote a letter to the owner explaining my disappointment with the service but never heard from him. I write this review many months later as I was telling someone the story and they mentioned Renfrew Auto were Revdex.com approved. I went and checked and found this review option.
I approached Renfrew Auto because it is in my neighborhood and I support small independents. Previously I had used [redacted] for this vehicle but needed a block heater installed (an American import). I was behind someone else inquiry about prices and overheard the staff member tell him they often quote a little high in order to make sure they do not go over. Good policy I thought. So when I asked about getting a block heater installed, I was quoted around $300 as the cheaper type of block heater would be what my Chev Aveo would need. Not having any idea what block heaters cost, I felt this was reasonable so booked my car in. When I returned to pick it up, the bill was $420! I asked why and was told they had to use the more expensive type and it cost more to install as well and he "reminded me" that his quote was only a ballpark figure. I reminded him that $420 is not in the ballpark of $300 but was in a hurry so paid. I noticed the owner was standing there but he never spoke up. I later wrote a letter to the owner explaining my disappointment with the service but never heard from him. I write this review many months later as I was telling someone the story and they mentioned Renfrew Auto were Revdex.com approved. I went and checked and found this review option.