New Image Cleaners

Please don't go hereThe owners are racist, use foul language with customers, and do not keep their word Two days ago my dad went in to drop off a large number of shirts for dry cleaningAs my dad works long hours, he isn't able to go to the cleaners that frequently and often drops his clothes off in large bulksHe asked the guy at the counter if he could get a discount if he brought in a large number, and the guy said it would be $each if he had over shirtsMy dad had over 100, so he was written a receipt for $a shirt The next morning around 7:30am (FYI no business should be calling someone's home at this hour) he received a call from the owner, Sig, saying the store didn't have space to store the shirts and he had to come pick them up that eveningHe also mentioned the great deal my dad receivedMy dad's schedule would not allow him to pick the shirts up at that time but he said he could pick them up the following morning Ten minutes later, he received another call from the owner saying he could not do the shirts for $each and that that had been a jokeMy dad said he had a written receipt with the $priceThe guy said he wasn't going to do them and told my dad to come pick up his " [redacted] shirts" now, saying "this isn't ***." (We are not [redacted] but are sometimes confused for being so.) My dad said he did not appreciate being treated this way and would be contacting consumer affairsThe guy told him to go do whatever he wanted My dad has been living in Rockland County for over years and has never been treated so poorly and with such prejudiceI hope we as a community can make sure merchants who truly deserve our business are getting it and not people like this who have no sense of respect for their customers

Please don't go here. The owners are racist, use foul language with customers, and do not keep their word.
Two days ago my dad went in to drop off a large number of shirts for dry cleaning. As my dad works long hours, he isn't able to go to the cleaners that frequently and often drops his clothes off in large bulks. He asked the guy at the counter if he could get a discount if he brought in a large number, and the guy said it would be $1 each if he had over 50 shirts. My dad had over 100, so he was written a receipt for $1 a shirt.
The next morning around 7:30am (FYI no business should be calling someone's home at this hour) he received a call from the owner, Sig, saying the store didn't have space to store the shirts and he had to come pick them up that evening. He also mentioned the great deal my dad received. My dad's schedule would not allow him to pick the shirts up at that time but he said he could pick them up the following morning.
Ten minutes later, he received another call from the owner saying he could not do the shirts for $1 each and that that had been a joke. My dad said he had a written receipt with the $1 price. The guy said he wasn't going to do them and told my dad to come pick up his "[redacted] shirts" now, saying "this isn't [redacted]." (We are not [redacted] but are sometimes confused for being so.) My dad said he did not appreciate being treated this way and would be contacting consumer affairs. The guy told him to go do whatever he wanted.
My dad has been living in Rockland County for over 30 years and has never been treated so poorly and with such prejudice. I hope we as a community can make sure merchants who truly deserve our business are getting it and not people like this who have no sense of respect for their customers.

Initial Business Response /* (1000, 9, 2016/06/23) */
Contact Name and Title: [redacted] Director of O
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@subwaysystemsinc.com
I investigated the circumstances surrounding the situation the customer experienced and found that the Subway made...

all the sandwich orders as they were received through the Catering website. For some reason unknown to me the first order of 10 sandwiches was not 12 as the customer was expecting but that was what came through to our store. The subsequent 2 sandwiches came on separate orders 17 minutes apart. The sandwich that was detailed as being incorrect was ordered as a Bacon Lettuce Tomato sub with nothing else on it. That is what was made. There is no excuse for us being out of the bottled drinks that were ordered and that problem was magnified by our fountain drinks being of poor quality. Unfortunately when you put it all together it was a poor experience for the customer and we value their business. I would like to offer to replace their order at a future date of their convenience and will deliver it if that would be acceptable to them.
Initial Consumer Rebuttal /* (2000, 12, 2016/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a call from [redacted] on June 23rd. Very nice man. Offered to replace all the meals and deliver them personally. It would have been difficult to arrange a day where the exact same staff were all here for a meal again, so I suggested instead two platters for our upcoming all staff meeting. (Less expensive and would feed more of my staff... win/win). After speaking to the store manager, [redacted] (who was also very kind and apologetic) she agreed to that and even offered an addition of a cookie platter. I picked the food up for our meeting and was greeted by pleasant and polite staff. My nursing staff enjoyed the meal and Subway has redeemed themselves in my eyes.

Please don't go here. The owners are racist, use foul language with customers, and do not keep their word.

Two days ago my dad went in to drop off a large number of shirts for dry cleaning. As my dad works long hours, he isn't able to go to the cleaners that frequently and often drops his clothes off in large bulks. He asked the guy at the counter if he could get a discount if he brought in a large number, and the guy said it would be $1 each if he had over 50 shirts. My dad had over 100, so he was written a receipt for $1 a shirt.

The next morning around 7:30am (FYI no business should be calling someone's home at this hour) he received a call from the owner, Sig, saying the store didn't have space to store the shirts and he had to come pick them up that evening. He also mentioned the great deal my dad received. My dad's schedule would not allow him to pick the shirts up at that time but he said he could pick them up the following morning.

Ten minutes later, he received another call from the owner saying he could not do the shirts for $1 each and that that had been a joke. My dad said he had a written receipt with the $1 price. The guy said he wasn't going to do them and told my dad to come pick up his "[redacted] shirts" now, saying "this isn't [redacted]." (We are not [redacted] but are sometimes confused for being so.) My dad said he did not appreciate being treated this way and would be contacting consumer affairs. The guy told him to go do whatever he wanted.

My dad has been living in Rockland County for over 30 years and has never been treated so poorly and with such prejudice. I hope we as a community can make sure merchants who truly deserve our business are getting it and not people like this who have no sense of respect for their customers.