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New Image Renovation

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New Image Renovation Reviews (5)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You took my money before I signed anything You took my non refundable deposit over the phone before I signed any contract You purposely misled me in order to get that deposit because you know once that deposit is given the customer will not back out or they are out a large amount of money If you take money before I sign anything that is non refundable then the contract IS verbal If you misled me on the phone during that verbal conversation and are unwilling to take responsibility for it, that is called stealing.Moreover, after researching your company, it appears as this is a common theme and is quite likely that it is incorporated in to your business strategy Your business does not need to be based on customer satisfaction because you are not looking for recurring customers, you are looking for a one time deal It is a shame that companies can do this nowadays You know as well as I do that it is not worth the time, cost, or effort to take you to court and prove your dishonesty, which I most certainly could Your response does not resolve my valid complaint, or even attempt to In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This did not address my complaint whatsoever My complaint is that I was misled knowingly by a dishonest business The business plan of this company is to knowingly under quote the customer and make promises that they can't fulfill in order to get an initial payment because they know that after that initial payment is made, the customer will always continue with the transaction whether they are presented with a choice or not I could have chosen not to go with Walla and I would have had to throw all my belongings away and be out the something dollar deposit I gave them Nobody will do this and they know it In hindsight, I should have."We have all the emails and the phone recordings." If you believe I don't remember my initial conversation correctly I would like you to provide that conversation to Revdex.com.I have a recording of all my phone calls with them because my Android auto-records all callsThe only conversation I don't have is the one with dispatch when the movers came to my house because I didn't use my personal phone for that I am not disputing that phone call though.I also have pictures of all of my broken items There are a lot of them If I need to follow up in any way, please let me know [redacted]

Revdex.com:At this time, I have not been contacted by Walla, Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 You took my money before I signed anything.  You took my non refundable deposit over the phone before I signed any contract.  You purposely misled me in order to get that deposit because you know once that deposit is given the customer will not back out or they are out a large amount of money.  If you take money before I sign anything that is non refundable then the contract IS verbal.  If you misled me on the phone during that verbal conversation and are unwilling to take responsibility for it, that is called stealing.Moreover, after researching your company, it appears as this is a common theme and is quite likely that it is incorporated in to your business strategy.  Your business does not need to be based on customer satisfaction because you are not looking for recurring customers, you are looking for a one time deal.
 It is a shame that companies can do this nowadays.  You know as well as I do that it is not worth the time, cost, or effort to take you to court and prove your dishonesty, which I most certainly could.
 Your response does not resolve my valid complaint, or even attempt to.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This did not address my complaint whatsoever.  My complaint is that I was misled knowingly by a dishonest business.  The business plan of this company is to knowingly under quote the customer and make promises that they can't fulfill in order to get an initial payment because they know that after that initial payment is made, the customer will always continue with the transaction whether they are presented with a choice or not.  I could have chosen not to go with Walla and I would have had to throw all my belongings away and be out the 600 something dollar deposit I gave them.  Nobody will do this and they know it.  In hindsight, I should have."We have all the emails and the phone recordings."  If you believe I don't remember my initial conversation correctly I would like you to provide that conversation to Revdex.com.I have a recording of all my phone calls with them because my Android auto-records all calls. The only  conversation I don't have is the one with dispatch when the movers came to my house because I didn't use my personal phone for that.  I am not disputing that phone call though.I also have pictures of all of my broken items.  There are a lot of them.  If I need to follow up in any way, please let me know.
[redacted]

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