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New Japan Express

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New Japan Express Reviews (1)

This restaurant is deceiving people by selling Ramen Noodles in it's soba dishes without making the customers aware of this practice.On Friday, April 15, 2016, my significant other and I decided to eat at New Japan Express because we were in the Garner, NC area.We ordered a Shrimp Soba, Vegetable Soba, Miso Soup, and a drink. This totaled to $17.21. It took us about 15 minutes to receive our order because the establishment was busy. When our order was complete, my partner noticed the noodles and said those aren't Soba Noodles. As she took a bite, she said they taste and look like Ramen Noodles. I took a bite of my dish, and I agreed. We went back to the ordering counter with questions for the cashier. She stated how the noodles were Ramen Noodles and that's why people don't order the Soba dishes. She also stated that we should have viewed the picture online before we ordered because they have a great reputation and have been in the area for ten years. Not to mention, my refund request was refused. As a result, we cleaned our area and existed the dining establishment hungry. We did not say anything rudely or behavior an ill manner unlike the owner(s).Desired SettlementI am seeking a full refund because we did not eat our meal because the quality of the food was not acceptable. Ramen Noodles cost 33 cents per package from Walmart. We do not want that quality of food; we paid for an enriching Japanese entree. This is also false advertisement. I personally feel robbed, and I want my money back. If nothing is done, I will contact the local authorities to handle this matter and the health department for the poor conditions and practices of this establishment. Business Response hello yes please let them know we will refund them .thank you

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Description: Restaurants

Address: 225 Shenstone Ln, Garner, North Carolina, United States, 27529-6906


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