New Jersey Best Lawns, Sprinklers & Fencing

I am rejecting this response because:
Below is my response.
In response to the business, both mowing and fertilizing services was started at around the second week of May 2014, bald spots and dead grass on perimeter of the house was discovered the first week of June and was reported to...

the business immediately.  We called to the business multiple times 6/3, 6/27, 6/28, 7/1, 7/2, 7/3 including leaving voice message.  At one instance I was able to reach to one of the manager [redacted], his response was he will come to the site personally but never show up.  On 7/3, finally a regional manager [redacted] came to visit and he also witness the dead grass on the perimeter as well the bald spots throughout the lawn.  He also admitted that it was due to over application from the fertilizing which kills the grass on the perimeter.  He also agreed to fix the problems around the fall time as it's too hard to fix the issue during the summer.  On 7/20, I had wrote to the manager but receive no response, I then have to terminate the mowing services as it's further damaging my lawn.  Although mowing services was cancel, I continue receiving bills and chargers on my credit card.  I called on 8/20, customer services [redacted] agrees to take care of the billing issue.  I continue seeing charges on my credit card until September, which I ended up have to call to the credit card company to dispute the charges.  The business staying that they had mowing done on after 7/22, I'm unable to verify that as I also had hire another company for the mowing services after 7/22.
As to why we did not withdrawal the contract because we already pay in full for the season, we cannot get out of the contract, in addition, regional manager [redacted] agreed to fix the issue and promised to work on it during early fall which it turns out to be a broken promise.  Therefore, I demand New Jersey Best Lawns to refund or to pay for the cost to fix the perimeter and the lawn.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I accept that New Jersey Best Lawn and Sprinkler Co has issued me a credit in the amount of $53.50 and that I have a zero balance.

Complaint: [redacted]
I am rejecting this response because: 1) When filing a complaint with the Revdex.com, it clearly states to email the owner of the company to resolve the dispute.  I did just that, and the owner never bothered to respond to my emails or calls - which signifies to me that the owner does not care.  It's common courtesy to respond to an email, rather than ignore it.  In addition, I have spent countless times over the last several months attempting to contact the customer service department, yet each time, no one is available to speak to me.  If this was the supposed owner of NJ Best responding to my complaint, I would ask: is it really professional pass the buck along to your "CSRs" or General Manager instead of resolving the complaint yourself - especially when you specifically instruct anyone who has a complaint to email you?  2)  The writer of the response claims that we should have had the well inspected when it was winterized originally.  How does that help resolve this now?  We trusted NJ Best to winterize the system properly - something that in hindsight was very foolish of us to do, considering their 'F' Rating with the Revdex.com and abysmal level of quality service.  3) Whoever wrote this response does not want to take any responsibility for the damage their company has caused.  As stated before, I have written documentation from the well installer stating that improper winterization from NJ Best caused the damage.  I am rejecting NJ Best's response because they are saying, "not our problem" and dismissing the entire matter - a true sign of guilt on their part.  3)  Who is the mysterious ghost writer from NJ Best of the response to my complaint?  Is it the owner himself?  Regardless, the response from NJ Best is extremely difficult to translate (let alone read without an interpreter), because it appears to have been written by a child who doesn't know how to write.  
Regards,
[redacted]