New Jersey Foot and Ankle Centers

Complaint: [redacted] I am rejecting this response because: I fully understand that when I go for a treatment that it is not known at the time of the visit how much of the cost is patient's responsibilityIn this case, there was no mention that there was an associated cost with the splint, or what that cost was to let me know that I as a customer might be responsible for part of itThey did not ask if I wanted to buy it, they said I needed it although I haven't needed it at all, nor did they mention anything about their day refund policy, which if you are selling a product, you should let the customer knowI have never used the product and they refused to take it backHad I known that the splint was being sold to me, I would have rejected it and bought it off amazon for $30, rather than $which is what they billed my insurance for the splintThis is the reason I was not aware of the situation because the staff failed to even mention what the situation was.Also I was never sent a bill so I never knew I had any bill outstandingThey had my wrong address on file which was the fault of their data entry personAlso on the phone the person threatened me that they would put the bill with a collection agency if I did not pay which was not called for and completely unnecessary, not to mention unprofessional, and further proves that they are scammers Regards,

We contacted the Mr [redacted] to make him aware of his bill for $for purchase of a night splint.When a patient comes for treatment it is usually not known at the time of the visit how much of the cost will be the patient’s responsibility as the claim first of all has to be processed by each individual’s health insurance company.Unfortunately Mr [redacted] was not aware of this situation and was not expecting to pay for the product He asked if he could return the item but it was already outside of our day return period but to compensate we offered Mr [redacted] a 50% discount on his bill, reducing this to $which we thought was fair Unfortunately Mr [redacted] was evidently still upset and went on to write a complaint to Revdex.com.As the Office Manager of the center I called Mr [redacted] to explain the above and apologized for any misunderstanding I also confirmed that we would refund the item which is now done

We contacted the Mr *** to make him aware of his bill for $for purchase of a night splint
34); margin: 0in 0in 8pt">When a patient comes for treatment it is usually not known at the time of the visit how much of the cost will be the patient’s responsibility as the claim first of all has to be processed by each individual’s health insurance companyUnfortunately Mr *** was not aware of this situation and was not expecting to pay for the product. He asked if he could return the item but it was already outside of our day return period but to compensate we offered Mr *** a 50% discount on his bill, reducing this to $which we thought was fair. Unfortunately Mr *** was evidently still upset and went on to write a complaint to Revdex.comAs the Office Manager of the center I called Mr *** to explain the above and apologized for any misunderstanding. I also confirmed that we would refund the item which is now done

I believe we have done everything possible to try to resolve the situation with Mr ***. I spent a long time on the phone trying to explain the situation and apologized for the error on our part and as well refunded Mr *** for the item he purchased. I thought by the end of the conversation we had reached a mutual understanding. I really don't know what else I can say or do to please Mr *** as I believe we have taken full responsibility for it and the allegation he is making is harsh and not factual.If there is anything else you would advise us to do please let me know

I believe we have done everything possible to try to resolve the situation with Mr ***. I spent a long time on the phone trying to explain the situation and apologized for the error on our part and as well refunded Mr *** for the item he purchased. I thought by the end of the conversation we had reached a mutual understanding. I really don't know what else I can say or do to please Mr *** as I believe we have taken full responsibility for it and the allegation he is making is harsh and not factualIf there is anything else you would advise us to do please let me know

Complaint: [redacted]
I am rejecting this response because:I fully understand that when I go for a treatment that it is not known at the time of the visit how much of the cost is patient's responsibility. In this case, there was no mention that there was an associated cost with the splint, or what that cost was to let me know that I as a customer might be responsible for part of it. They did not ask if I wanted to buy it, they said I needed it although I haven't needed it at all, nor did they mention anything about their 7 day refund policy, which if you are selling a product, you should let the customer know. I have never used the product and they refused to take it back. Had I known that the splint was being sold to me, I would have rejected it and bought it off amazon for $30, rather than $300 which is what they billed my insurance for the splint. This is the reason I was not aware of the situation because the staff failed to even mention what the situation was.Also I was never sent a bill so I never knew I had any bill outstanding. They had my wrong address on file which was the fault of their data entry person. Also on the phone the person threatened me that they would put the bill with a collection agency if I did not pay which was not called for and completely unnecessary, not to mention unprofessional, and further proves that they are scammers.
Regards,

We contacted the Mr [redacted] to make him aware of his bill for $125.02 for purchase of a night splint.When a patient comes for treatment it is usually not known at the time of the visit how much of the cost will be the patient’s responsibility as the claim first of all has to be processed by each...

individual’s health insurance company.Unfortunately Mr [redacted] was not aware of this situation and was not expecting to pay for the product.  He asked if he could return the item but it was already outside of our 7 day return period but to compensate we offered Mr [redacted] a 50% discount on his bill, reducing this to $60 which we thought was fair.   Unfortunately Mr [redacted] was evidently still upset and went on to write a complaint to Revdex.com.As the Office Manager of the center I called Mr [redacted] to explain the above and apologized for any misunderstanding.  I also confirmed that we would refund the item which is now done.

Complaint: [redacted]
I am rejecting this response because:
I fully understand that when I go for a treatment that it is not known at the time of the visit how much of the cost is patient's responsibility. In this case, there was no mention that there was an associated cost with the splint, or what that cost was to let me know that I as a customer might be responsible for part of it. They did not ask if I wanted to buy it, they said I needed it although I haven't needed it at all, nor did they mention anything about their 7 day refund policy, which if you are selling a product, you should let the customer know. I have never used the product and they refused to take it back. Had I known that the splint was being sold to me, I would have rejected it and bought it off amazon for $30, rather than $300 which is what they billed my insurance for the splint. This is the reason I was not aware of the situation because the staff failed to even mention what the situation was.Also I was never sent a bill so I never knew I had any bill outstanding. They had my wrong address on file which was the fault of their data entry person. Also on the phone the person threatened me that they would put the bill with a collection agency if I did not pay which was not called for and completely unnecessary, not to mention unprofessional, and further proves that they are scammers.
Regards,