New Jersey Siding & Windows, Inc.

Complaint: ***
I am rejecting this response because:When we scheduled the first appointment we told the sale representative that we need to change our front windows because the windows frames are rottingHe told us that there is no problem that they can replace our windowsHe didn't explained to us what the term "replacement windows" means./ We never ever heard that term before./ We assumed that they will replace the whole windows - including the frame / that was the reason we wanted to change the windows/ but the sale representative let us believed that they will replaced the whole windowsThat was very dishonest way to trick us to give them deposit and sign the contract and because they came to take the measurement week later during which process it was finally explained to us what they are planning to do - we missed our days cancelation period.When they came to "solve" this with us again they came 1PM in the afternoon during the regular business day - of course that my husband was at workThey wrote a "variation of contract" form in which the price of the windows increased drastically and wanted me to sign it on the spot againThey showed me a different type of window which look horrible so I refusedI told them that I have to discussed it with my husbandAfter our discussion we came to the conclusion that this is not a good deal anymore and we asked them again to cancel our contract and refund our deposit which they keep refusing till today.I would like to know why they refusing to return our depositThe estimate was for free and the moment they came to measure the windows we stop them and let them know that we are canceling our order - so they couldn't order those windowsThey just keep insisting to meet with us again - may be so they can charge us for their timeWe don't trust them anymore
Regards,
*** ***

Hi [redacted],Per our conversation attached please find the contract and related paperwork for the above complaint. As you can see the word Replacement is clearly on the contract in a couple of places (I circled).  We are willing to try to resolve this with them, but we must meet with both of them...

which I offered to do at any time of day and they refused. As I told you I did go to meet with them and he wasn’t there, at that time we changed the scope of the work and gave them what they now  were asking for new construction windows, which require more material and labor, but they refused. That is as far as I got.If there is any additional info you require let me know and I will forward what I have as far as e-mail correspondence.  As I mentioned the customer has filed a chargeback with the credit card company and I am waiting for the paperwork from the credit card company.Thank you for your attention to this matter.Regards,[redacted]