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New Jersey State Auto Auction

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Reviews New Jersey State Auto Auction

New Jersey State Auto Auction Reviews (10)

Terrible place Garbage cars, over priced Avoid them Go elsewhere, you'll do much better Bought an Explorer Huge mistake

[redacted] purchased a BMW 750LI on 09/17/At the time of delivery, he was given (included) a basic PowerTrain Day Warranty for the engine and transmissionWe also offered an Extended Warranty Service Contract, but [redacted] declined to purchase it.On 10/24/14, I believe [redacted] had visited the BMW New Car Dealership which inspected the vehicle and suggested a long list of maintenance items and the diagnosis to replace the valve sealsI believe the BMW dealership tried to activate a claim under the warranty but was denied because this was just a basic powertrain warrantyThe warranty company does not cover valve seals, and so the suggested repair is not a covered claimThen, later that morning, on 10/24/14, the customer visited our store and spoke with our general manager [redacted] at length about this issueWe were friendly with [redacted] and wanted to help him and spent hours with him going over the recommendations of the BMW Dealership and how we can help himWe agreed together that he would return the week of Oct27th (this week) for a free oil change and start an oil consumption testAs the customer stated, he added quarts of oil, but failed to mention that he drove about 2,milesThere is no smoke coming out of his tailpipe, which would indicate an oil burning concernThe customer understood that after the oil change, he would drive the car unitl the oil light would come on, and at that point, it can be determined, how many miles he has driven before needing a quart of oilThis is the only way to determine if the problem is severe or oil consumption for this type of engineAs of this writing, [redacted] has not come back to us as scheduled, but we still willing to help

We have agreed that the customer will return the vehicle on Saturday 06/07/at 9:am and we will give [redacted] a full-refund of $5, copy of email sent by [redacted] < [redacted] > Wed, Jun 4, at 11:PM , /> My decision is to return the car for a full refundThe amount I put down was $5,I want to return it this Saturday 6/ at hrsPlease have $5,check printed and ready for mePlease also have proof of loan cancellation readyl want to be in and out my schedule is very tight Please confirm, [redacted] [redacted]

Terrible place. Garbage cars, over priced. Avoid them. Go elsewhere, you'll do much better. Bought an Explorer. Huge mistake.

[redacted] purchased a 2006 BMW 750LI on 09/17/14. At the time of delivery, he was given (included) a basic PowerTrain 90 Day Warranty for the engine and transmission. We also offered an Extended Warranty Service Contract, but [redacted] declined to  purchase it.On 10/24/14, I believe [redacted] had...

visited the BMW New Car Dealership which inspected the vehicle and suggested a long list of maintenance items and the diagnosis to replace the valve seals. I believe the BMW dealership tried to activate a claim under the warranty but was denied because this was just a basic powertrain warranty. The warranty company does not cover valve seals, and so the suggested repair is not a covered claim. Then, later that morning, on 10/24/14, the customer visited our store and spoke with our general manager [redacted] at length about this issue. We were friendly with [redacted] and wanted to help him and spent 3 hours with him going over the recommendations of the BMW Dealership and how we can help him. We agreed together that he would return the week of Oct. 27th (this week) for a free oil change and start an oil consumption test. As the customer stated, he added 2 quarts of oil, but failed to mention that he drove about 2,400 miles. There is no smoke coming out of his tailpipe, which would indicate an oil burning concern. The customer understood that after the oil change, he would drive the car unitl the oil light would come on, and at that point, it can be determined, how many miles he has driven before needing a quart of oil. This is the only way to determine if the problem is severe or normal oil consumption for this type of engine. As of this writing, [redacted] has not come back to us as scheduled, but we still willing to help.

We have agreed that the customer will return the vehicle
on Saturday 06/07/14 at 9:00 am and we will give [redacted] a full-refund of $5,000.
copy of email
sent by...
[redacted] <[redacted]> Wed, Jun 4, 2014 at 11:00 PM
,
/>
My decision is to return the car for a full refund. The amount I put down was $5,000. I want to return it this Saturday 6/7
at 0900 hrs. Please have $5,000 check printed and ready for me. Please
also have proof of loan cancellation ready. l want to be in and out my
schedule is very tight.
Please confirm, [redacted]  [redacted]

Complaint: [redacted]
I am rejecting this response...

because: I was told by the Dealer that, they could not list the additional fees on the contract. [redacted] clearly told me that the bank will send me something in the mail with their charges for the loan. After receiving the letter from the bank, I contacted the bank to find out what I was being charged for the loan as I did not see anything itemized for such charges. The bank said I was not being charged for any additional fees. I have the price of the vehicle as advertised online and the difference that was place on the contract. This was my first time financing a vehicle therefore, I held on to what I was told before raising an alarm after receiving the bank letter. The dealer over charged me $1880.00, and I would like for them to return my money ASAP. How can I put $4,000.00 on a car that value $12950 and end up borrowing over $13000.00 from the bank. Could someone please advise how I could get [redacted] involve in this dispute because, I was told by the dealer that they are responsible for the charges that was not displayed on my contract. The dealer said they cannot itemized the bank charges, because the bank does not disclose these charges with the public. I just want to see in writing why I was charged an additional $1880.00.  I have attached the price of the car and the charge on the contract and you will see where $1880 is missing from the total less the price of the car.
Regards,
[redacted]

Review: I purchased a car that was advertised at $12,950 with some financing from The [redacted]. The dealer list the price of unit on the contract at $14, 830, stating that the additional $1,880 was the bank charges for processing the loan due to my credit standing. However, after contacting the bank, the bank said said there were no such charges and I should contact the dealer to resolve the issue. After contacting the dealer, the dealer told me that the bank does not discuss these charges to consumers. I would like to know where this additional $1,880 came from and added to my total car purchase. On the dealer's contract form, they said they are not allowed to itemized these additional charges. They told me that when the bank send the statement to my house, I will see all the break downs of the charges. Now, the statement is in my hands, and there is no such break downs.Desired Settlement: I think this dealer should refund my $1,880 in full.

Business

Response:

The customer was advised of all fees and charges at the time of purchase. He made an offer of $12,950 + taxes and fees which was not accepted. The customer agreed to pay $14,145 + taxes and fees as it states on the contract he signed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I was told by the Dealer that, they could not list the additional fees on the contract. [redacted] clearly told me that the bank will send me something in the mail with their charges for the loan. After receiving the letter from the bank, I contacted the bank to find out what I was being charged for the loan as I did not see anything itemized for such charges. The bank said I was not being charged for any additional fees. I have the price of the vehicle as advertised online and the difference that was place on the contract. This was my first time financing a vehicle therefore, I held on to what I was told before raising an alarm after receiving the bank letter. The dealer over charged me $1880.00, and I would like for them to return my money ASAP. How can I put $4,000.00 on a car that value $12950 and end up borrowing over $13000.00 from the bank. Could someone please advise how I could get [redacted] involve in this dispute because, I was told by the dealer that they are responsible for the charges that was not displayed on my contract. The dealer said they cannot itemized the bank charges, because the bank does not disclose these charges with the public. I just want to see in writing why I was charged an additional $1880.00. I have attached the price of the car and the charge on the contract and you will see where $1880 is missing from the total less the price of the car.

Regards,

Business

Response:

Everything was explained to the customer at the time of purchase including the price of the vehicle, taxes and fees. The customer agreed to buy the vehicle after everything was explained to him. Not only did he sign the contract but he also initialled next to the price on the contract. We are not in the position to return any portion of the moneys to the customer.

Review: I was not allowed to drive the car out of the parking lot, let alone on the highway before buying it there was no way of knowing about the bent frame. As soon as I drove the car on New Jersey State Turnpike back home for the first time the car was drifting hard to the left. I subsequently got the tire alignment for $70 done at [redacted] of Eatontown and was told that the original alignment was not really that far off. [redacted] went on to say that since the minor misalignment was repaired the drift is attributed to a bent frame. This is unacceptable as I was never warned about I the left drift prior to buying the car just that the car is sold as is. I was hoping to buy a quality car as NJ State Auto Auction claims to sell.Desired Settlement: I am requesting a re-written contract with the "price of unit" at $5,000.

Business

Response:

We have agreed that the customer will return the vehicle

on Saturday 06/07/14 at 9:00 am and we will give [redacted] a full-refund of $5,000.

copy of email

sent by...

[redacted] <[redacted]> Wed, Jun 4, 2014 at 11:00 PM

,

My decision is to return the car for a full refund. The amount I put down was $5,000. I want to return it this Saturday 6/7

at 0900 hrs. Please have $5,000 check printed and ready for me. Please

also have proof of loan cancellation ready. l want to be in and out my

schedule is very tight.

Please confirm, [redacted]

Review: I got BMW ( 750 LI ) 2006 used ( finance ) from NJ Auto auction in Jersey city , this car has warranty for 90 days and after I bought the car 2 weeks , the system says that the car need more engine oil it was under the min level ... so I bought I quarter of oil and I added to engine and then after two days the system said same msg , then I said maybe this the normal for any car and I added one more quarter of oil and on the next day said same msg .. so I had to go the dealership to check on this problem , I went and they said we don't have any free appointments this week thats was on October 14 , they gave me come on October 24 which was yesterday . but I'm already went to [redacted] BMW dealership in [redacted] on oct 22 , so they checked on everything , they printed report about that problem , it says the car is burning oil and has smoke so we need to fix the seals , and when I went back to them yesterday they said we can't fix your problem here because we don't have the tools for that ,,, so they told me you can go back to the BMW dealer and they will call the warranty company , I went back to the BMW and the call the warranty and they said the warranty doesn't coveDesired Settlement: I gave them option fix the car or change it or give me my money back , but they didn't agree and they told me we can't do this ,, and they really didn't want to help me , really I need your help , they really unfriendly and they don't care about customers ( they didn't fix the car and even change it for me

Business

Response:

[redacted] purchased a 2006 BMW 750LI on 09/17/14. At the time of delivery, he was given (included) a basic PowerTrain 90 Day Warranty for the engine and transmission. We also offered an Extended Warranty Service Contract, but [redacted] declined to purchase it.On 10/24/14, I believe [redacted] had visited the BMW New Car Dealership which inspected the vehicle and suggested a long list of maintenance items and the diagnosis to replace the valve seals. I believe the BMW dealership tried to activate a claim under the warranty but was denied because this was just a basic powertrain warranty. The warranty company does not cover valve seals, and so the suggested repair is not a covered claim. Then, later that morning, on 10/24/14, the customer visited our store and spoke with our general manager [redacted] at length about this issue. We were friendly with [redacted] and wanted to help him and spent 3 hours with him going over the recommendations of the BMW Dealership and how we can help him. We agreed together that he would return the week of Oct. 27th (this week) for a free oil change and start an oil consumption test. As the customer stated, he added 2 quarts of oil, but failed to mention that he drove about 2,400 miles. There is no smoke coming out of his tailpipe, which would indicate an oil burning concern. The customer understood that after the oil change, he would drive the car unitl the oil light would come on, and at that point, it can be determined, how many miles he has driven before needing a quart of oil. This is the only way to determine if the problem is severe or normal oil consumption for this type of engine. As of this writing, [redacted] has not come back to us as scheduled, but we still willing to help.

Consumer

Response:

Review: [redacted]

I am rejecting this response because they offered me the new warranty to keep this problem like this , so I have one question ...... How can I drive my car like this , with a big problem and also the car has smoke ??? IT is Burning Oil !!and also I spent six hours speaking with them not three hours , and the General manger said we cannot change the car or fix it or give your money back so what kind of helping he offered ??!!and if they need to give me warranty , this is not resolve the problem , they said after you take the warranty and we change the Free oil for you, you keep the burning oil until the engine broken - they need to give me the same warranty but for one year !!!!! so I cant take this offer and isn't helping me , This is COMMERCIAL FRAUD so ,

Regards,

Business

Response:

I'm sorry you feel that way. Every vehicle has it's issues and recalls (even brand new ones) - we have found no oil burning and no smoke at this time, however we are still willing to help you now or in the future.

Consumer

Response:

Review: [redacted]

I am rejecting this response

Regards,

Business

Response:

You have rejected our assistance, however, we are still willing to help you.

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Description: Auto Dealers - Used Cars, Auto Repair & Service, Auto Auctions, Loans, Auto Dealers - New Cars

Address: 406 Sip Ave, Jersey City, New Jersey, United States, 07306

Phone:

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www.njstateauto.com

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