[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and expect that NJ Transport will continue to look extremely hard for the items, especially the suitcase filled with every one of my lifetime keepsakes and picture albums In the future, I also want compensation for the suitcase itself, the air mattress and the stress I feel with this very personal loss of my memories I am not ready to file the claim for reimbursement just yet as I want the search to continue.Thank you,
*** ***
*** *** responded, and here is what he had to saySee belowWe tried to offer him the $knowing when filling a claim he would only receive $200.00-$300.00.
He filed his claim and the balance they are settling with is $
From: S*** *** *** Sent: Wednesday, November 23, 2:PMTo: 'Erica'Subject: RE: letter
See you in court
We apologize for the inconvenience and for the distress this may have caused you. I understand the disappointment you must have felt when you realized that you were missing these two items. I can reassure you we are doing everything we can to locate the two items you are claiming to be missing...
out of your shipment. We have made contact with the driver, and the three other shippers that were on the truck with your shipment. We are waiting for them to get back to us. When speaking with the driver regarding the missing suitcase and him making the statement that they had the suitcase but not the air mattress. They had a suitcase on the truck however it was not the missing suitcase you are claiming based off the description given to the driver. After several threats made by the shipper demanding the driver to return these two items or else. The driver felt it was best to call customer service and report the shippers concerns. We contacted the shipper the following day and then began to start the search. I can understand the shipper was very upset and not hearing we have the items, so now feels as if we were not doing our part to help resolve the issue but I can reassure you we are, and strive to make each and every one of our shippers happy and very stratified with our services. Delivery Issues: I can understand the frustration on being told your items will be delivered by Tuesday or Wednesday, then receiving a call saying we apologize but the driver will be delivery next week do to the truck breaking down and was placed in the shop for repairs. We went and sent another truck driver from CO to meet with the driver that was broken down and had him pick up the trailer. The two drivers did the trailer swap, meaning your items were never off loaded and reloaded to another carrier. We wanted to be sure to follow company contract and delivery within the 3 to 21 business days. Again, we apologize for any inconvenience this might have caused., and we appreciate your business and will make every effort to locate the missing items that are being claimed missing, and will resolve this issue. Thank you.
Complaint: [redacted]
I am rejecting this response because:
1) It completely omits the 2 week process of the customer attempting to get a hold of someone at NJ transport BEFORE the vacation occurred. It also ignores the 6 scheduled deliveries that never happened without any notice to the customer.
2) It is incoherent and barely makes grammatical sense.
3) It uses full names of customers, which will later be posted online.
Regards,
[redacted]
We apologize for the inconvenience and for the distress this may have caused you. I understand the disappointment you must have felt when you realized that you were missing these two items. I can...
reassure you we are doing everything we can to locate the two items you are claiming to be missing out of your shipment. We have made contact with the driver, and the three other shippers that were on the truck with your shipment. We are waiting for them to get back to us. When speaking with the driver regarding the missing suitcase and him making the statement that they had the suitcase but not the air mattress. They had a suitcase on the truck however it was not the missing suitcase you are claiming based off the description given to the driver. After several threats made by the shipper demanding the driver to return these two items or else. The driver felt it was best to call customer service and report the shippers concerns. We contacted the shipper the following day and then began to start the search. I can understand the shipper was very upset and not hearing we have the items, so now feels as if we were not doing our part to help resolve the issue but I can reassure you we are, and strive to make each and every one of our shippers happy and very stratified with our services. Delivery Issues: I can understand the frustration on being told your items will be delivered by Tuesday or Wednesday, then receiving a call saying we apologize but the driver will be delivery next week do to the truck breaking down and was placed in the shop for repairs. We went and sent another truck driver from CO to meet with the driver that was broken down and had him pick up the trailer. The two drivers did the trailer swap, meaning your items were never off loaded and reloaded to another carrier. We wanted to be sure to follow company contract and delivery within the 3 to 21 business days. Again, we apologize for any inconvenience this might have caused., and we appreciate your business and will make every effort to locate the missing items that are being claimed missing, and will resolve this issue. Thank you.
Roy
Sep 02, 2016
5 Star Moving Rating Interstate move from New York to California
I researched a lot of companies before I decided to go with New Jersey Transport. They were so professional from the very first contact until delivery. I used many companies but this one is by far the best. Absolutely no problems with my items being damaged or lost. The delivery truck was on time and the movers were very professional and polite. I will use this company again. Excellent job from start to finish.
Service cost: 6240.00 USD
[redacted] is the contact person here in NY that New Jersey Transport picked up the household goods from. [redacted] was our contact person for the delivery in [redacted] was notified as to when the items left NY and headed to CA, she stated please contact [redacted]...
[redacted] as well she will be there to accept the delivery, and I reach out to her as well. When phoned [redacted] phone number we got voicemail left a message stating delivery will be within 5-6days driver and myself will call with a better delivery window in 3days. Seeing it is a 4-5day drive for the driver from NY-CA. We got no return call from [redacted]. Driver then arrives to attempt delivery and still can not get ahold of [redacted] we left messages and so did the driver, then after a week she calls asking where is the delivery that was when we find she was on vacation that week, the driver had no choice but to place in storage seeing we were unable to reach our contact person who will be the one to pay final bill and sign paperwork. The extra fee was for the storage and redelivery fee. We New Jersey Transport was never told she will be taking a vacation at such an such time, we were told the 1st day there are available for delivery and we set up everything accordingly based off the information that was provided to us.
Complaint: [redacted]
I am rejecting this response because: 1) It completely omits the 2 week process of the customer attempting to get a hold of someone at NJ transport BEFORE the vacation occurred. It also ignores the 6 scheduled deliveries that never happened without any notice to the customer.2) It is incoherent and barely makes grammatical sense.3) It uses full names of customers, which will later be posted online.
Regards,
[redacted]
We offered the customer $500.00 he refused. The shipper chose the basic valuation .60 per lb. per article for his move. If the shipper was to file the claim he would be looking at $30.00 to...
$40.00 for the mirrors. We offered to pay $500.00 towards the repairs.
As far as the items being wrapped with cardboard and bubble wrap, that is the proper way for packing to protect the glass. Did the customer see the items on the truck before they came into the home? The items could have been unwrapped, meaning removing the moving pads before bringing the items into the home. I wish the customer would have called us immediately when he is claiming the driver refused to give him a copy of all delivery paperwork, and reported the items to us that day that these items were damaged. We were not aware of this and we would have made sure this took place at the time of delivery.
We are looking to settle with the customer and reimburse him $500.00 towards his disputed amount.
We offered the customer $500.00 he refused. The shipper chose the basic valuation .60 per lb. per article for his move. If the shipper was to file the claim he would be looking at $30.00 to $40.00 for the mirrors. We offered to pay $500.00 towards the repairs. As far as the items being...
wrapped with cardboard and bubble wrap, that is the proper way for packing to protect the glass. Did the customer see the items on the truck before they came into the home? The items could have been unwrapped, meaning removing the moving pads before bringing the items into the home. I wish the customer would have called us immediately when he is claiming the driver refused to give him a copy of all delivery paperwork, and reported the items to us that day that these items were damaged. We were not aware of this and we would have made sure this took place at the time of delivery. We are looking to settle with the customer and reimburse him $500.00 towards his disputed amount.
[redacted] is the contact person here in NY that New Jersey Transport picked up the household goods from. [redacted] was our contact person for the delivery in [redacted] was notified as to when the items...
left NY and headed to CA, she stated please contact [redacted] as well she will be there to accept the delivery, and I reach out to her as well. When phoned [redacted] phone number we got voicemail left a message stating delivery will be within 5-6days driver and myself will call with a better delivery window in 3days. Seeing it is a 4-5day drive for the driver from NY-CA. We got no return call from [redacted]. Driver then arrives to attempt delivery and still can not get ahold of [redacted] we left messages and so did the driver, then after a week she calls asking where is the delivery that was when we find she was on vacation that week, the driver had no choice but to place in storage seeing we were unable to reach our contact person who will be the one to pay final bill and sign paperwork. The extra fee was for the storage and redelivery fee. We New Jersey Transport was never told she will be taking a vacation at such an such time, we were told the 1st day there are available for delivery and we set up everything accordingly based off the information that was provided to us.
[redacted] responded, and here is what he had to say. See below.We tried to offer him the $500.00 knowing when filling a claim he would only receive $200.00-$300.00. He filed his claim and the balance they are settling with is $306.00 From: S[redacted] Sent: Wednesday, November 23, 2016 2:49 PMTo: 'Erica'Subject: RE: letter See you in court
Complaint: [redacted]
I am rejecting this response...
because:
The "settlement" was for the insurance only - this did not address the way the move was handled. The constant date and time changes, the lack of professionalism, and the entire delivery process was awful. I had a $1500 deductible for the insurance, and it cost me over $600 to purchase the policy. My complaint surrounds how unprofessional and painful the company was, and the fact that I paid for a professional move and did NOT receive it.
Regards,
[redacted]
This is New Jersey Transport responding to the complaint made by [redacted] We moved [redacted] and [redacted] from Philadelphia, PA to [redacted], or [redacted] were very happy with the services that was provided to...
them and nothing but good things to say about how everything went so great with their loading here in PA. Mr. [redacted] and [redacted] both have a copy of our contract and it was signed by [redacted] it clearly explains how payment is to be made to New Jersey Transport. Also sales rep, and customer services clearly explain the delivery spread and the form of payments we accept here at New Jersey Transport. [redacted] was the main contact person throughout the move not [redacted] by mistake got the remaining balance of the move that was to be paid by cash, or postal money order upon delivery in a cashiers check made out to himself. New Jersey Transport was unable to accept that form of payment seeing he made it out to himself, we could not even deposit this check. We clearly explained this to [redacted] he apologized for his misunderstanding. The driver at delivery explained as did New Jersey Transport we are unable to hold the truck for the 7-10 business days that it would take for the funds to clear in [redacted]'s bank we have to make other deliveries that were on the driver's trip. [redacted] and Ms. Mclean had no other way of paying for the move until the funds cleared in the bank, this is when the driver had to place the items in storage. When the funds became available, New Jersey Transport booked a ticket for one of their top drivers to fly out to AZ, rent a truck and get the shipment delivered as soon as possible seeing that the local agent was looking at weeks before they could deliver seeing it was the peak of the busy season for the moving companies. We went over and beyond to get [redacted], and [redacted] household goods to them and get them settle in their new home. We New Jersey Transport feel the entire move would of went smooth and they would of be very happy if the misunderstanding of the check being made out to the shipper and not the company never happened
Complaint: [redacted]
I am rejecting this response because:Please do not close this complaint. The moving Company has sent me to their insurance company. I do not know if this is just another tactic on their part, or if they are sincerely trying to resolve this issue. I have tried to get an answer to that question and received no response from either the insurance company or NJ Transport, inc. I have sent all the files to the insurance company and am awaiting their response. I think they knew that you would close the complaint and they probably hoped that I would not know that (I didn’t), so PLEASE keep it open a little longer so that I might find out what offer they might make. Anything less than 100% of what I had to spend to fix what they damaged will not be accepted.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and expect that NJ Transport will continue to look extremely hard for the items, especially the suitcase filled with every one of my lifetime keepsakes and picture albums In the future, I also want compensation for the suitcase itself, the air mattress and the stress I feel with this very personal loss of my memories I am not ready to file the claim for reimbursement just yet as I want the search to continue.Thank you,
*** ***
*** *** responded, and here is what he had to saySee belowWe tried to offer him the $knowing when filling a claim he would only receive $200.00-$300.00.
He filed his claim and the balance they are settling with is $
From: S*** *** *** Sent: Wednesday, November 23, 2:PMTo: 'Erica'Subject: RE: letter
See you in court
We apologize for the inconvenience and for the distress this may have caused you. I understand the disappointment you must have felt when you realized that you were missing these two items. I can reassure you we are doing everything we can to locate the two items you are claiming to be missing...
out of your shipment. We have made contact with the driver, and the three other shippers that were on the truck with your shipment. We are waiting for them to get back to us. When speaking with the driver regarding the missing suitcase and him making the statement that they had the suitcase but not the air mattress. They had a suitcase on the truck however it was not the missing suitcase you are claiming based off the description given to the driver. After several threats made by the shipper demanding the driver to return these two items or else. The driver felt it was best to call customer service and report the shippers concerns. We contacted the shipper the following day and then began to start the search. I can understand the shipper was very upset and not hearing we have the items, so now feels as if we were not doing our part to help resolve the issue but I can reassure you we are, and strive to make each and every one of our shippers happy and very stratified with our services. Delivery Issues: I can understand the frustration on being told your items will be delivered by Tuesday or Wednesday, then receiving a call saying we apologize but the driver will be delivery next week do to the truck breaking down and was placed in the shop for repairs. We went and sent another truck driver from CO to meet with the driver that was broken down and had him pick up the trailer. The two drivers did the trailer swap, meaning your items were never off loaded and reloaded to another carrier. We wanted to be sure to follow company contract and delivery within the 3 to 21 business days. Again, we apologize for any inconvenience this might have caused., and we appreciate your business and will make every effort to locate the missing items that are being claimed missing, and will resolve this issue. Thank you.
Complaint: [redacted]
I am rejecting this response because:
1) It completely omits the 2 week process of the customer attempting to get a hold of someone at NJ transport BEFORE the vacation occurred. It also ignores the 6 scheduled deliveries that never happened without any notice to the customer.
2) It is incoherent and barely makes grammatical sense.
3) It uses full names of customers, which will later be posted online.
Regards,
[redacted]
We apologize for the inconvenience and for the distress this may have caused you. I understand the disappointment you must have felt when you realized that you were missing these two items. I can...
reassure you we are doing everything we can to locate the two items you are claiming to be missing out of your shipment. We have made contact with the driver, and the three other shippers that were on the truck with your shipment. We are waiting for them to get back to us. When speaking with the driver regarding the missing suitcase and him making the statement that they had the suitcase but not the air mattress. They had a suitcase on the truck however it was not the missing suitcase you are claiming based off the description given to the driver. After several threats made by the shipper demanding the driver to return these two items or else. The driver felt it was best to call customer service and report the shippers concerns. We contacted the shipper the following day and then began to start the search. I can understand the shipper was very upset and not hearing we have the items, so now feels as if we were not doing our part to help resolve the issue but I can reassure you we are, and strive to make each and every one of our shippers happy and very stratified with our services. Delivery Issues: I can understand the frustration on being told your items will be delivered by Tuesday or Wednesday, then receiving a call saying we apologize but the driver will be delivery next week do to the truck breaking down and was placed in the shop for repairs. We went and sent another truck driver from CO to meet with the driver that was broken down and had him pick up the trailer. The two drivers did the trailer swap, meaning your items were never off loaded and reloaded to another carrier. We wanted to be sure to follow company contract and delivery within the 3 to 21 business days. Again, we apologize for any inconvenience this might have caused., and we appreciate your business and will make every effort to locate the missing items that are being claimed missing, and will resolve this issue. Thank you.
Roy
Sep 02, 2016
5 Star Moving Rating Interstate move from New York to California
I researched a lot of companies before I decided to go with New Jersey Transport. They were so professional from the very first contact until delivery. I used many companies but this one is by far the best. Absolutely no problems with my items being damaged or lost. The delivery truck was on time and the movers were very professional and polite. I will use this company again. Excellent job from start to finish.
Service cost: 6240.00 USD
[redacted] is the contact person here in NY that New Jersey Transport picked up the household goods from. [redacted] was our contact person for the delivery in [redacted] was notified as to when the items left NY and headed to CA, she stated please contact [redacted]...
[redacted] as well she will be there to accept the delivery, and I reach out to her as well. When phoned [redacted] phone number we got voicemail left a message stating delivery will be within 5-6days driver and myself will call with a better delivery window in 3days. Seeing it is a 4-5day drive for the driver from NY-CA. We got no return call from [redacted]. Driver then arrives to attempt delivery and still can not get ahold of [redacted] we left messages and so did the driver, then after a week she calls asking where is the delivery that was when we find she was on vacation that week, the driver had no choice but to place in storage seeing we were unable to reach our contact person who will be the one to pay final bill and sign paperwork. The extra fee was for the storage and redelivery fee. We New Jersey Transport was never told she will be taking a vacation at such an such time, we were told the 1st day there are available for delivery and we set up everything accordingly based off the information that was provided to us.
Complaint: [redacted]
I am rejecting this response because: 1) It completely omits the 2 week process of the customer attempting to get a hold of someone at NJ transport BEFORE the vacation occurred. It also ignores the 6 scheduled deliveries that never happened without any notice to the customer.2) It is incoherent and barely makes grammatical sense.3) It uses full names of customers, which will later be posted online.
Regards,
[redacted]
We offered the customer $500.00 he refused. The shipper chose the basic valuation .60 per lb. per article for his move. If the shipper was to file the claim he would be looking at $30.00 to...
$40.00 for the mirrors. We offered to pay $500.00 towards the repairs.
As far as the items being wrapped with cardboard and bubble wrap, that is the proper way for packing to protect the glass. Did the customer see the items on the truck before they came into the home? The items could have been unwrapped, meaning removing the moving pads before bringing the items into the home. I wish the customer would have called us immediately when he is claiming the driver refused to give him a copy of all delivery paperwork, and reported the items to us that day that these items were damaged. We were not aware of this and we would have made sure this took place at the time of delivery.
We are looking to settle with the customer and reimburse him $500.00 towards his disputed amount.
We offered the customer $500.00 he refused. The shipper chose the basic valuation .60 per lb. per article for his move. If the shipper was to file the claim he would be looking at $30.00 to $40.00 for the mirrors. We offered to pay $500.00 towards the repairs. As far as the items being...
wrapped with cardboard and bubble wrap, that is the proper way for packing to protect the glass. Did the customer see the items on the truck before they came into the home? The items could have been unwrapped, meaning removing the moving pads before bringing the items into the home. I wish the customer would have called us immediately when he is claiming the driver refused to give him a copy of all delivery paperwork, and reported the items to us that day that these items were damaged. We were not aware of this and we would have made sure this took place at the time of delivery. We are looking to settle with the customer and reimburse him $500.00 towards his disputed amount.
[redacted] is the contact person here in NY that New Jersey Transport picked up the household goods from. [redacted] was our contact person for the delivery in [redacted] was notified as to when the items...
left NY and headed to CA, she stated please contact [redacted] as well she will be there to accept the delivery, and I reach out to her as well. When phoned [redacted] phone number we got voicemail left a message stating delivery will be within 5-6days driver and myself will call with a better delivery window in 3days. Seeing it is a 4-5day drive for the driver from NY-CA. We got no return call from [redacted]. Driver then arrives to attempt delivery and still can not get ahold of [redacted] we left messages and so did the driver, then after a week she calls asking where is the delivery that was when we find she was on vacation that week, the driver had no choice but to place in storage seeing we were unable to reach our contact person who will be the one to pay final bill and sign paperwork. The extra fee was for the storage and redelivery fee. We New Jersey Transport was never told she will be taking a vacation at such an such time, we were told the 1st day there are available for delivery and we set up everything accordingly based off the information that was provided to us.
[redacted] responded, and here is what he had to say. See below.We tried to offer him the $500.00 knowing when filling a claim he would only receive $200.00-$300.00. He filed his claim and the balance they are settling with is $306.00 From: S[redacted] Sent: Wednesday, November 23, 2016 2:49 PMTo: 'Erica'Subject: RE: letter See you in court
Complaint: [redacted]
I am rejecting this response...
because:
The "settlement" was for the insurance only - this did not address the way the move was handled. The constant date and time changes, the lack of professionalism, and the entire delivery process was awful. I had a $1500 deductible for the insurance, and it cost me over $600 to purchase the policy. My complaint surrounds how unprofessional and painful the company was, and the fact that I paid for a professional move and did NOT receive it.
Regards,
[redacted]
This is New Jersey Transport responding to the complaint made by [redacted] We moved [redacted] and [redacted] from Philadelphia, PA to [redacted], or [redacted] were very happy with the services that was provided to...
them and nothing but good things to say about how everything went so great with their loading here in PA. Mr. [redacted] and [redacted] both have a copy of our contract and it was signed by [redacted] it clearly explains how payment is to be made to New Jersey Transport. Also sales rep, and customer services clearly explain the delivery spread and the form of payments we accept here at New Jersey Transport. [redacted] was the main contact person throughout the move not [redacted] by mistake got the remaining balance of the move that was to be paid by cash, or postal money order upon delivery in a cashiers check made out to himself. New Jersey Transport was unable to accept that form of payment seeing he made it out to himself, we could not even deposit this check. We clearly explained this to [redacted] he apologized for his misunderstanding. The driver at delivery explained as did New Jersey Transport we are unable to hold the truck for the 7-10 business days that it would take for the funds to clear in [redacted]'s bank we have to make other deliveries that were on the driver's trip. [redacted] and Ms. Mclean had no other way of paying for the move until the funds cleared in the bank, this is when the driver had to place the items in storage. When the funds became available, New Jersey Transport booked a ticket for one of their top drivers to fly out to AZ, rent a truck and get the shipment delivered as soon as possible seeing that the local agent was looking at weeks before they could deliver seeing it was the peak of the busy season for the moving companies. We went over and beyond to get [redacted], and [redacted] household goods to them and get them settle in their new home. We New Jersey Transport feel the entire move would of went smooth and they would of be very happy if the misunderstanding of the check being made out to the shipper and not the company never happened
Complaint: [redacted]
I am rejecting this response because:Please do not close this complaint. The moving Company has sent me to their insurance company. I do not know if this is just another tactic on their part, or if they are sincerely trying to resolve this issue. I have tried to get an answer to that question and received no response from either the insurance company or NJ Transport, inc. I have sent all the files to the insurance company and am awaiting their response. I think they knew that you would close the complaint and they probably hoped that I would not know that (I didn’t), so PLEASE keep it open a little longer so that I might find out what offer they might make. Anything less than 100% of what I had to spend to fix what they damaged will not be accepted.
Regards,
[redacted]