Initial Business Response / [redacted] (1000, 8, 2017/01/13) */ RE: Cast # [redacted] Dear Ms [redacted] We investigated the above complaintWe apologize that the issue was not resolved prior to the patient submitting a complaint to the Revdex.comMs [redacted] was seen at SrMaura Brannick Health Center ("SMBHC") and was instructed to have lab work completed at SMBHCFor reasons beyond our knowledge, the patient had lab work completed at the South Bend Medical Foundation ("SBMF"), our contracted laboratorySBMF has always provided laboratory services at 100% charity for patients of SMBHCUnfortunately, when Ms [redacted] went to the SBMF, she was not identified as a SMBFIC patient and Ms [redacted] was billed in error by SWF We would like for you to know that we have contacted SBMF and they have verbally agreed to correct the accountThis should end any future collection efforts by SBMF, assuming Ms [redacted] did not have a previous balance with SBMF If any account issues or collection efforts continue with the SBMF, the patient should contact [redacted] at the SBMFHer phone number is XXX-XXX-XXXX Sincerely, [redacted] ***, Paralegal Legal Services Manager Organizational Privacy Officer (XXX) XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 10, 2017/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the response from the businessHowever I do need to contact the person noted in the letter because I have since received letter from an attorneys office regarding the account
Initial Business Response / [redacted] (1000, 8, 2017/01/13) */ RE: Cast # [redacted] Dear Ms [redacted] We investigated the above complaintWe apologize that the issue was not resolved prior to the patient submitting a complaint to the Revdex.comMs [redacted] was seen at SrMaura Brannick Health Center ("SMBHC") and was instructed to have lab work completed at SMBHCFor reasons beyond our knowledge, the patient had lab work completed at the South Bend Medical Foundation ("SBMF"), our contracted laboratorySBMF has always provided laboratory services at 100% charity for patients of SMBHCUnfortunately, when Ms [redacted] went to the SBMF, she was not identified as a SMBFIC patient and Ms [redacted] was billed in error by SWF We would like for you to know that we have contacted SBMF and they have verbally agreed to correct the accountThis should end any future collection efforts by SBMF, assuming Ms [redacted] did not have a previous balance with SBMF If any account issues or collection efforts continue with the SBMF, the patient should contact [redacted] at the SBMFHer phone number is XXX-XXX-XXXX Sincerely, [redacted] ***, Paralegal Legal Services Manager Organizational Privacy Officer (XXX) XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 10, 2017/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the response from the businessHowever I do need to contact the person noted in the letter because I have since received letter from an attorneys office regarding the account