New Leaf Financial

Complaint: [redacted] I am rejecting this response because:.I talked to both banks directlyNeither has a reason to lie Regards, [redacted]

We will be happy to provide you a copy of our settlement letter on the [redacted] account settled on April 8th in addition to one settled with [redacted] of [redacted] directly on Feb 19, They are attached We confirmed a check returning your remaining money was mailed to you on April 17,from the company providing consumer advocacy supportWe were informedyour [redacted] account was closed which delayed returning your money and the reasona check had to be mailedIt has also been confirmed they spoke with you andexplained this to youAs we stated, we did not receive any money from youWehope this resolves your concerns and wish you the best

We are in receipt of your complaint and would like to provide the following responseWe take your allegations very seriouslyWe feel it is important to explain that we settle accounts with all major creditors, which include [redacted] [redacted] accountsOur most recent settlement reached on a [redacted] [redacted] account was April 8, Unfortunately, the incorrect information you received, was given to you by people outside of our companyWhen you contacted us to cancel your account on March 31, 2015, your payment was already in a pending status with the [redacted] provider and we could not stop your payment from draftingThis is why it is our company’s policy for you to contact us five days prior to your draft date so we can make proper adjustmentsHowever, we have confirmed you were returned your account balance of $on April 3, back to your personal [redacted] account on file and your account was cancelledYou enrolled into our no advanced fee debt resolution programThe agreement you entered into with us did not require a fee paid to us until a settlement was negotiated with one of your creditors and a payment was made to the creditor The early termination of your program, did not allow appropriate settlements to take place and as such we did not collect any money from youIn addition to enrolling into our program, you also executed separate agreements enrolling into services for banking and consumer advocacy support which are separate from our companyWe have been informed you spoke with the company providing you with consumer advocacy support and they have provided you with a refund for their services.We feel this should resolve your concerns and request for you to close the complaint as satisfied

[redacted] We have attempted to reach you several times regarding your complaint however, you have not returned our phone callsWe are unable to reach a resolution with you until we speak to youYou enrolled into our no advanced fee debt resolution programOur program is not a consolidation programYour program was for monthsThe agreement you entered into with us clearly disclosed to you many important statements regarding our programIn addition to our agreement, you also complete a verbal compliance call that went over the same disclosures This is an excerpt from our agreement with you: “Our fee is 35% of the total amount saved from the settlement reached on the debt.” “IF YOU alter any payment arrangements once on a term/installment settlement or have insufficient funds when your payments are drafted into your dedicated account, you will be in default of your settlement agreement, any funds previously paid on the settlement will be applied towards the balance and the settlement will be lostThe creditor may continue to proceed with collection efforts on the account.” During the nine months you have been enrolled, we obtained your first settlement in August, your 7th month in the programPrior to reaching the settlement on your behalf, you requested to lower your monthly payments in half, we accommodated your request for three monthsOur ability to reach and complete settlements for you is solely based on your ability to successfully make your monthly program paymentsHowever, we were still able to reach a settlement which was set up as a term settlement to be paid over months based on the program payments you were scheduled to make monthlyThe fee for the work we performed is due once we negotiate the settlement and make a payment on your settlement to your creditorThis is the only fee we charge, there are no hidden fees One month after your settlement began, you placed a stop payment on your monthly program payment for September and again in OctoberWe called you regarding your payment issues several timesYou informed us that you gave instructions to your bank not to make these payments and that you were changing banksWe advised if you did not resume and make up your scheduled payments immediately that your settlement would be in jeopardy of being lost/ defaulted uponIf you made up your payments, we could attempt to contact your creditor to see if we could get your settlement back on track but there is never a guarantee this can happenYou did not make up your paymentsIf there are not funds available to pay to your creditor on the settlement then the settlement does not continueIt is also important to note, in addition to enrolling into our program, you also executed separate agreements enrolling into services for banking and consumer advocacy support which are separate from our company and have fees for the services they provided to youWe would like to resolve your complaint and request for you to contact us in order to do so