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New Leaf Homes LLC

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Reviews New Leaf Homes LLC

New Leaf Homes LLC Reviews (4)

Complaint: [redacted] I am rejecting this response because: there were no cards to fill it out for refund of any kindWhen I called the emergency phone number posted the operator responded to leave a piece of paper with my name and address to get the refund and leave it on top of the laundry machine which I thought it was non sense because who was going to take care of a piece ? of paper loose on top of a machine ? Any way, I did received the check for the $4.50.? Regards, [redacted] ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: ***
I am rejecting this response because: there were no cards to fill it out for refund of any kindWhen I called the emergency phone number posted the operator responded to leave a piece of paper with my name and address to get the refund and leave it on top of the laundry machine which I thought it was non sense because who was going to take care of a piece of paper loose on top of a machine ? Any way, I did received the check for the $4.50.
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

April 17, 2018 To: Revdex.com Serving NM and SW Colorado Jefferson ST NE Ste A Albuquerque, NM 87109 RE: ID *** Dear Sir/Madame: We received the complaint filed by customer *** *** regarding an incident where she
claims that she washed a mattress pad and it came out brown with small circles on itWe investigated the issue and the machine which she usedOur mechanic came down and inspected the machine in question and informed us of things; The machine she used was in complete proper working function and could not have caused damage due an equipment failure. The size of "small circles" left on the mattress pad did NOT match the size of our washers. Additionally, we have signs posted through the store stating that it is customer's responsibility to check machines before using themThe person before them may have left something in the washer that is undesirable and could damage or stain clothes or items being washed or dried. Regardless of these facts, we felt bad that a customer's mattress pad was left stainedIt was not an error on our part, but we understand how frustrating it can beOur attendant on duty rewashed and dried the mattress padThe stain did not come outWe called the customer and explained that even though it was not our fault that her mattress pad was stained (whether it happened at our laundromat or not) we wanted to offer her $to help go towards the purchase of a new one, should she chose to buy a new one. The customer, was vulgar, rude, and refused the $Again, out of sympathy we asked the customer what dollar amount she would like us to give herShe refused to give a dollar amount and demanded a new mattress padWe tried to explain to her again that our facility and machines were not at fault and that we were just trying to please her by giving her somethingShe said she wanted us to buy her a new mattress padWe let her know that she did not come into the laundromat with a new mattress pad, it was a used one (at least a year old according to her)Again, we offered $to go towards the purchase of a new oneAfter several minutes of going back and forth, we lookup up the cost of a new mattress pad on Amazon.come and found one for $25, which we offered to send her a check for $to go towards itShe refused, yelling at us that it would cost her at least $50.After several minutes of harassment she declined the $again and therefore, we ended the call unwilling to take anymore verbal abuse.At this time, we appreciate her feedback, but we are unwilling to replace the mattress pad for herWe would gladly still offer to send her a check for $to go towards the purchase of a new mattress pad, but that is all we are willing to offerWe also spent the time and money to rewash and dry it for her, but she was not satisfied.Sincerely,Jennifer G***Business Administrator

Re: [redacted]? - Customer ComplaintTo Whom It May Concern:This letter is in response to a compliant made by the above mentioned customerCustomer claimed that the laundry machine did not work or take her coins and that it is impossible to get a refund.Because there is not an attendant
always on duty, Spin Cycle has an "Out of Service" mailbox (stocked with refund request forms) for customers to leave a note requesting a refund whenever they encounter an issue with our machinesWe have never received a refund request from this customer nor were they spcific as to what machine caused them issues, which left us unable to verify if the equipment was properly functioning or not.Regardless, we make every attempt to satisfy our customers and to correct any issues they may have had while using our facilityA check, #[redacted] for requested refund of $has been issued and mailed to the customer to show our appreciation of them being a valued customer.Furthermore, we apologize for any inconvenience this may have caused our customerWe want to assure them that our mechanic has been out to that store since this complaint to make sure our machines are working properlySome machines are awaiting parts, and we have clearly labeled those machines with Out of Order Tags to avoid any customer from using a machine not in service.Thank you for your business and for contacting us with your concerns.If you have any questions or concerns, feel free to contact me via email at [redacted]Sincerely,Jennifer G[redacted] Business Administrator

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Address: 6900 Montgomery Blvd NE, Albuquerque, New Mexico, United States, 87109-1421

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