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New Leaf Landscape Garden Center Inc.

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Reviews New Leaf Landscape Garden Center Inc.

New Leaf Landscape Garden Center Inc. Reviews (12)

To address the first complaint, it is extremely rare that hub caps are lost while in service, but we agree to replace the hubcap at no chargeAs far as the repair concerns, when the vehicle was first brought into service, the problem was overheating and losing powerThe vehicle required a
replacement of the fan motor and assemblyAt that time we also advised that the vehicle needed to have the valve cover gasket replaced as well as other services required due to the high mileage (179,000) and conditionThese additional repairs were refused, but we did perform the fan motor repairs which solved the problemThe vehicle was brought back to the dealership due to a burning smellThe smell is due oil leaks from leaking gaskets which was identified in the original diagnosisWe have been in contact with *** *** to show her that the vehicle runs well due the repairs already performed, but the gaskets will need to be replaced to get rid of the oil burning smell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

AGAIN I STATE THAT I HAVE NEVER APPLIED FOR THIS CAR LOAN I ALREADY HAVE A CAR THAT IM DRIVING...I WILL TAKE LEGAL ACTION SINCE THIS BUSINESS ISNT LISTENING TO ME.I WILL FILE A COMPLAIN WITH THE ATTORNEY GENERAL IN THIS MATTER.YOU WILL HEAR FROM MY LAWYERS THANKS 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We were able to amicably settle this matter with our customer.

The application was filled out on [redacted]. The lead provider was even able to provide the IP address of the computer it was submitted from (I will provide to you if I receive authorization from you) It is my understanding that submitting and clicking the authorization form would clearly be ‘permissible purpose’.

We are always very concerned when a customer is not happy and has a problem with his vehicle. This vehicle was unfortunately very difficult to diagnose and repair. In order to ensure that the repair was done properly we sent [redacted]'s truck to a [redacted] dealership to be repaired, all the while...

providing a loaner vehicle while it was in service. [redacted] has since picked up his vehicle and it is our understanding that he is satisfied.

I have researched the complaint and under these circumstances I can understand why [redacted] feels the way he does. Both issues appear to be the difference between putting a bandaid on the problem, and fixing the problem properly. As a Factory dealer, all of our technicians are factory trained and...

certified and we do not use aftermarket parts for our repairs. Our technician determined that due to the condition of the exhaust system, replacing it was the proper repair. As far as the moonroof is concerned, our technician feels that the higher amperage of new battery is probably overcoming the problem and as the battery weakens again, the motor will start to have the same problems again. Even with this information, I am still considerate of [redacted]'s feelings about the situation and will agree to refund the $138.78 in full. Please let me know how this should be facilitated.

We are sympathetic with the time lost by [redacted], but this is an example of a case that demonstrates the difficulties of the diagnosis and repair of complex vehicles. The fact that [redacted]'s own mechanic could not repair the vehicle himself exemplifies this fact. When [redacted] first came to our...

business, our notes on the signed repair order state that his concern was a check engine light. To resolve this concern, we replaced a defective purge valve and tube assembly. [redacted] did return after complaining of a leak and we replaced a leaking valve cover gasket. This repair did not fix the problem completely, and [redacted] did return for additional work on the engine that proved to be required. Labor was not charged for this visit, but I am agreeable to refund the $174.09 he paid for the parts for this return visit. All of the work completed during the three visits was legitimate and necessary, but I am willing to refund [redacted] an additional $150.00 as a gesture of goodwill.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and while I accept the full refund which can be mailed via check or refunded to the credit card used. I still believe it was purposefully diagnosed incorrectly and I still question previous work done at that facility. I disagree with the "band aid fix", it was a worn gasket that was replaced, there was nothing mangled about it. I've lost confidence in this location and will not return. The matter has been resolved.
Sincerely,
[redacted]

Please accept the following response from our General Sales Manager Michael D[redacted]As the function of my position as General Sales Manager, I was in direct contact with [redacted] during the initial negotiation with Mr. O’[redacted] at his desk. At no time was there any mention of Uber or TLC as...

financing and warranties are different with a commercially used vehicle. I have an employee whose sole function with our company is TLC vehicles. He works one block up in a different building and we keep in inventory specific TLC vehicles. He also has 30 years of experience with the complexities of the livery business. Any time a customer mentions Uber or TLC, I do not allow any of my regular salespeople to handle the sale whether the customer demands it or not. At NO time during this purchase was the word Uber or TLC brought up by Mr.C[redacted].[redacted] returned several days after he took delivery and requested expedited DMV because he wanted the title. We explained that leased vehicles are not titled to the registrant and he would not receive it. At this point, because the vehicle already had been plated and had been on the road, I brought him to our finance manager’s office to see if it was possible to assist [redacted].  We were able to get a special accommodation from the bank to cancel his lease contract (at a cost to us) and provide retail financing at [redacted]’s insistence. The payment was higher as is always the case in a buy versus lease situation. [redacted] and his wife appeared to be very happy at this juncture that we were able to accommodate their request. Several weeks later [redacted] returned and told me he was driving Uber and not earning what he expected and wanted us to take the car back. Unfortunately the vehicle has been driven, titled and the initial depreciation of any automobile makes it financially impossible to just take a car back. My finance manager suggested some websites where people can take over your contract but apparently this did not work out for him.There was nothing ‘premeditated’ or ‘deliberate’ about this transaction as [redacted] implies. He makes a lot of implications of certain conversations that simply did not transpire as he states. He clearly states in his complaint that he came into the dealership to lease a vehicle. He did not disclose his intentions to drive UBER and we leased him a car in good faith. At his request, we cancelled the lease contract and provided retail financing. There was not any ‘boycotting’ of Lincoln Financial. Bank of America simply had a lower rate to keep [redacted]’s payment as low as possible. That he cannot afford the payments because he chose to become an Uber driver and is not as lucrative as he anticipated is not the fault of our dealership. Had he been truthful upfront all of this could have been avoided. We are one of the few dealerships in the area that incur the expense of a separate TLC department just to avoid these type of issues. I hope that this resolves the matter but if you need any other information or would like to speak to me please feel free to contact me personally.Sincerely, Michael W. D[redacted]General Sales Manager

This complaint is without merit because [redacted] submitted an application through Kelly Blue Book on 4/**/16. According to the information provided by [redacted] he was interested in purchasing a new 2016 Mazda 3 and provided his information to run his credit for purchase. Kelly Blue Book then...

forwarded this lead to our dealership for processing and quotation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
I have never applied for a car loan nor do I recall applying for a car I demand that you remove the hard inquiry from my credit report.failure to do so will result in a lawsuit against ford of queens and kbb
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Artemiy Isakov

I purchased a 2011 Dodge Ram 1500. Unfortunately I had several mechanical problems with the vehicle. The first salesman [redacted] lead me to believe that this dealership was going to make this truck purchase one of my worst experiences. He had very little concern in customer satisfaction. However, after speaking with one of the owners, he assured me that they would fix the truck or refund me my money.  He also assigned another salesman [redacted] who helped me with any problems I was having. Salesman Steve was an older gentleman who knows how to try and satisfy the customer. This was a vehicle  that unfortunately had more problems then they knew about.  I guess that's probably why the previous owner traded it in. Mr. Steve stayed on top of the job. I was always able to reach him. If, I had to leave a message he would called me back within two minutes even when he didn't have any updates on the repairs on the vehicle, he still would call me back. Great customer service on his behalf. Unfortunately, the truck couldn't be fixed trouble free within my first 45 days. Mr. Eric a man of his word return my money and try to find me another truck. In business , you can't always make every customer happy but their customer satisfaction is guarantee. That's good enough for me. Thank you [redacted] again for your continuous diligent.

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Address: 0395 SR 235, Ada, Louisiana, United States, 45810

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fordlincolnofqueensboulevard.com

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