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New Leaf Landscape Garden Center

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Reviews New Leaf Landscape Garden Center

New Leaf Landscape Garden Center Reviews (6)

We are sympathetic with the time lost by [redacted] ***, but this is an example of a case that demonstrates the difficulties of the diagnosis and repair of complex vehiclesThe fact that [redacted] 's own mechanic could not repair the vehicle himself exemplifies this factWhen [redacted] first came to our business, our notes on the signed repair order state that his concern was a check engine lightTo resolve this concern, we replaced a defective purge valve and tube assembly [redacted] did return after complaining of a leak and we replaced a leaking valve cover gasketThis repair did not fix the problem completely, and [redacted] did return for additional work on the engine that proved to be requiredLabor was not charged for this visit, but I am agreeable to refund the $he paid for the parts for this return visitAll of the work completed during the three visits was legitimate and necessary, but I am willing to refund [redacted] an additional $as a gesture of goodwill

I have researched the complaint and under these circumstances I can understand why [redacted] feels the way he doesBoth issues appear to be the difference between putting a bandaid on the problem, and fixing the problem properlyAs a Factory dealer, all of our technicians are factory trained and certified and we do not use aftermarket parts for our repairsOur technician determined that due to the condition of the exhaust system, replacing it was the proper repairAs far as the moonroof is concerned, our technician feels that the higher amperage of new battery is probably overcoming the problem and as the battery weakens again, the motor will start to have the same problems againEven with this information, I am still considerate of [redacted] ***'s feelings about the situation and will agree to refund the $in fullPlease let me know how this should be facilitated

Please accept the following response from our General Sales Manager Michael D***As the function of my position as General Sales Manager, I was in direct contact with [redacted] during the initial negotiation with MrO’ [redacted] at his deskAt no time was there any mention of Uber or TLC as financing and warranties are different with a commercially used vehicleI have an employee whose sole function with our company is TLC vehiclesHe works one block up in a different building and we keep in inventory specific TLC vehiclesHe also has years of experience with the complexities of the livery businessAny time a customer mentions Uber or TLC, I do not allow any of my regular salespeople to handle the sale whether the customer demands it or notAt NO time during this purchase was the word Uber or TLC brought up by Mr.C [redacted] [redacted] returned several days after he took delivery and requested expedited DMV because he wanted the titleWe explained that leased vehicles are not titled to the registrant and he would not receive itAt this point, because the vehicle already had been plated and had been on the road, I brought him to our finance manager’s office to see if it was possible to assist [redacted] We were able to get a special accommodation from the bank to cancel his lease contract (at a cost to us) and provide retail financing at [redacted] ’s insistenceThe payment was higher as is always the case in a buy versus lease situation [redacted] and his wife appeared to be very happy at this juncture that we were able to accommodate their requestSeveral weeks later [redacted] returned and told me he was driving Uber and not earning what he expected and wanted us to take the car backUnfortunately the vehicle has been driven, titled and the initial depreciation of any automobile makes it financially impossible to just take a car backMy finance manager suggested some websites where people can take over your contract but apparently this did not work out for him.There was nothing ‘premeditated’ or ‘deliberate’ about this transaction as [redacted] impliesHe makes a lot of implications of certain conversations that simply did not transpire as he statesHe clearly states in his complaint that he came into the dealership to lease a vehicleHe did not disclose his intentions to drive UBER and we leased him a car in good faithAt his request, we cancelled the lease contract and provided retail financingThere was not any ‘boycotting’ of Lincoln FinancialBank of America simply had a lower rate to keep [redacted] ’s payment as low as possibleThat he cannot afford the payments because he chose to become an Uber driver and is not as lucrative as he anticipated is not the fault of our dealershipHad he been truthful upfront all of this could have been avoidedWe are one of the few dealerships in the area that incur the expense of a separate TLC department just to avoid these type of issuesI hope that this resolves the matter but if you need any other information or would like to speak to me please feel free to contact me personally.Sincerely, Michael WD***General Sales Manager

The application was filled out on [redacted] The lead provider was even able to provide the IP address of the computer it was submitted from (I will provide to you if I receive authorization from you) It is my understanding that submitting and clicking the authorization form would clearly be ‘permissible purpose’

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have never applied for a car loan nor do I recall applying for a car I demand that you remove the hard inquiry from my credit report.failure to do so will result in a lawsuit against ford of queens and kbb In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Artemiy Isakov

I purchased a Dodge Ram Unfortunately I had several mechanical problems with the vehicleThe first salesman *** [redacted] lead me to believe that this dealership was going to make this truck purchase one of my worst experiencesHe had very little concern in customer satisfactionHowever, after speaking with one of the owners, he assured me that they would fix the truck or refund me my money He also assigned another salesman [redacted] who helped me with any problems I was havingSalesman Steve was an older gentleman who knows how to try and satisfy the customerThis was a vehicle that unfortunately had more problems then they knew about I guess that's probably why the previous owner traded it inMrSteve stayed on top of the jobI was always able to reach himIf, I had to leave a message he would called me back within two minutes even when he didn't have any updates on the repairs on the vehicle, he still would call me backGreat customer service on his behalfUnfortunately, the truck couldn't be fixed trouble free within my first daysMrEric a man of his word return my money and try to find me another truckIn business , you can't always make every customer happy but their customer satisfaction is guaranteeThat's good enough for meThank you [redacted] again for your continuous diligent

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