New Leaf Naturals Reviews (%countItem)
New Leaf Naturals Rating
Address: 1802 N Howard Ave # 4587, Tampa, Florida, United States, 33607-3461
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Deceptive sales and billing practices regarding Vivid Life Renewal capsules and Vivid Life Oil. Trial offers that did not emphasize any obligation.
I bought the trial samples thinking I was only buying the trial samples for $6.82 and
$ 6.84. A little over a month later my credit card was charged $89.84 and $ 89.82 and I was never told that I needed to cancel to avoid these charges, nor did I receive any communication about what I was committed to or an email explaining such.
I think this offering is very deceptive and bereft of terms and commitments.I am upset that a company could get away with such deceptive practices without making any attempt to contact me/warn me of the pending obligation for a product that was endorsed fraudulently and never delivered.
I was deceived and ended up paying out 179.64 for a trial subscription. I would like to get a refund as I was taken advantage of and the product's merits/integrity are in question
Hello ***,
We can no longer process any refund on your account since you already filed a dispute with your bank.The reason we cannot process a refund is because you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. Best resolution is to coordinate with your bank regarding this matter. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
It's false. The bank has repeatedly said there is nothing they can do , that it is up to the merchant. The only way I can make any contact with the company is through a call center in Southeast Asia, and they cannot represent or take action on behalf of the company. The only thing they can confirm for me is that I no longer have an account with them.
This company has literally stolen almost $180 from me, never contacted me at any point in the process by phone or email and used a false endorsement by Robert Redford to advertise (falsely) the product.
Hello ***,
We apologize for the inconvenience but we cannot process any refund on your account. Thank you.
I am being billed on my Way2go card. Its my GDOL unemployment. I have not ordered nor have I received a thing from you.
$89.94 (3)
$89.92 (2)
Refund
My GDOL unemployment benefits card has been billed the following amounts.
$6.82 7/17/2020
$6.82 7/17/2020
$89.94 08/03/2020
$89.82 08/03/2020
$89.84 09/03/2020
$18.00 09/11/2020
I have no idea what you ard billing me for, because I have not received anything from you at all.
I would consider it a misunderstanding and try to return whatever the items are.
I read where you said you give trial offers. Was that the first two bills at $6.84 each. I am sure this is just a mistake or misunderstanding. Vould you please STOP and desist any and all orders from myself ***. Also please refund these funds to my account. If you need to keep both the $6.84 charges. For your trouble. Because I don't want to place all the blame on your end. I am capable if making plenty of mistakes myself. I apologise sincerely for any trouble. I hope you can be agreeable on this matter, and can get the funds reappropriated in a fastidious manner. I am in need. I raise five(5) grandkids. They eat a lot. They also get ahold if my phone without my knowing. Again I apologise. Thank you sincerely
I just need my money back
Hello,
Apologies for the inconvenience, but we are unable to locate an account for the consumer. Please provide an account number, order ID, etc to resolve this matter. Thank you.
I've called and cancelled my order but they keep sending me this product and taking money out of my account.im on a fixed income.
I have asked this company repeatedly to stop sending this product and stop taking money out of my account. This has been months. Started back on July and I just received another order today September 3. I can't afford this and they caused my bank account to b overdrawn. Please help.
I just want them to stop sending me this horrible product and taking my money.
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 02/21/2020 and ended on 03/09/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account last 07/30/2020 and as a ONE TIME courtesy, we have refunded you back $89.84 today without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm good with the refund and please do not send me any product again or take my money.
Have tried to cancel delivery of company's products. Either I can't reach them or they promise to stop delivery but keep shipping product and billing.
Ordered what was supposed to be a single shipment but they keeping shipping and billing me for product I don't want.
Stop shipping product. Refund for product not ordered.
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 02/12/2020 and ended on 02/29/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account today 07/01/2020 and as a ONE TIME courtesy, we have refunded you back $359.32 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
We processed additional refund of $359.32 and you will receive it via E-Check. Please check your email ***@aol.com within 7-10 business days.
Rest assured, the account is cancelled and you wont receive any further charges.
(The consumer indicated he/she ACCEPTED the response from the business.)
The company's response was timely and fair.
I asked to cancel. My request was ignored.
They assured me it was cancelled and they keep taking money out of my bank. Please help. I am on a fixed income and cannot afford this
Please refund my money and cancel immediately
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 02/22/2020 and ended on 03/10/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account today 06/29/2020 and as a ONE TIME courtesy, we have refunded you back $409.12 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
(The consumer indicated he/she ACCEPTED the response from the business.)
continue to receive products I do not want
I ordered this for free. since then I have receive a shipment every few weeks I return to sender. I would have returned this one to sender if I would have noticed the adress
i want to stop receiving this product!
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 02/21/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 03/08/2020, in which we didn't receive any call from you thus, your account has been kept active.
We went ahead and cancel your account as of today (06/19/2020) and Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process additional refund of $89.84 and $89.82 (April, May and June). Rest assured, the account is cancelled and you wont receive any further shipments.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554
Thank you
Ordered one sample. They have billed card for 3 unordered.
Want this billing ceased. This year 2020. Card is Chase Visa.
Thank you.
Same as above summary.
Cease all contact. stop sending item. Cease billing card.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 02/14/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 03/06/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Support on 06/15/2020 and refunded you back $89.82 and $89.84. Rest assured, the account is cancelled and you wont receive any further shipments.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process additional refund of $89.84 and $89.82 (March, April and May charges).
Please allow 10-15 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554
Thank you
Issue with New Leaf Naturals resolved. I withdraw my complaint. Thank you for assisstance.
They are not very good I've returned 3 boxes asked for my money back they haven't given either and there's no phone number to talk to anyone they're not reliable!!ð??¥ð??¤ð??¤ð??¤
I asked for a free sample of CDB oil and tablets only pay shipping of $4.95.
Nothing in there terms said I was signing up for monthly shipments.
There ad said the product was endorsed by all members of Shark Tank they all made an investment in the company.
I sent for the free sample and paid shipping of $4.95. The product was not as advertised but despite repeated calls I get a shipment every month, have returned 2 and today am sending back another. My back has been notified this is a scam, no where in there Terms and Conditions when I ordered did it say I agree to monthly shipments. I'm billed $89.00 for both oil and tablets $534.00 so far.
I have never talked to a service rep. only get voice mail and no call back, also no reply to e mail.
Legal action by the State Attorney should be started in my opinion.
It's a scam.
*** 6/4/2020
Refund to my CC for all returns and no more shipments
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Capsule, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 10/25/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 11/11/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account today 06/05/2020. Rest assured, the account is cancelled and you wont receive any further shipments.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process refund of $89.84 and $89.82 (May charges) and We will be sending you an E-check for March and April charges for $89.84 and $89.82 total of $538.98.
Please allow 10-15 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have further questions or concerns please feel free to call us directly at 855-334-7948
Thank you
I purchased a free trial of CBD liquid and tablets from New Leaf with my debit card and now they use the debit card each month without authorization.
I responded to an offer of CBD from New Leaf Naturals for a free sample for the price of Shipping. I paid for the shipping with a debit card and on 01/13/20 my bank statement showed 2 check card withdrawals for shipping the tablets and liquid CBD.
I received the package within two weeks. The description was BESTNUTRABODYLABZ.
On 01/27/20 I received 2 Checkcards each for 89.84 for something I thought was free. I thought it was fraud and I contacted my bank who said after a lengthy investigation that it didn't meet their definition of fraud. I thought after this investigation that the company would stop all shipments.
I have had withdrawals on the 27th of each month up and including May 27th.
Because of Covid 19 we left Florida for our summer home in Canada. Any shipments to our post box would be returned to the sender as the box is sealed and only mail is forwarded to Canada.
We tried to phone New Leaf but we were always put on hold but no one answered.
I would like a refund for the last 3 months that we were billed and product was sent back less the cost of shipping. But most of all I never want to receive a withdrawal from them.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Sonoma Valley Health CBD Oil, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 05/06/2020 which you paid shipping and handling fees of $6.84. Your trial ended on 05/27/2020, in which we didn't receive any call from you thus, your account has been kept active.
We went ahead and cancel your account today 06/03/2020. Rest assured, the account is cancelled and you wont receive any further shipments.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process refund of $89.84 and 89.82 (March, Apurl and May charges) total of $538.98.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have further questions or concerns please feel free to call us directly at 855-334-7948
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
I received everything I asked for.
Ordered product. Liked it for pain. Had surgery to resolve problem so tried to discontinue shipments. NO contact info on website. Revdex.com gave me website and phone number. Went to website...took me to a survey unrelated. Called got Kelly. She barely understood English. There was a lot of background noise. Then heard the distinct sound of rooster crowing!. She took my information..Had to spell Ann three times.
She could not find my account. Took email info, zip code. Tried three times to find my account. Couldn't find it. So can't cancel deliveries.
Paid "Shipping and Handling" ( $6.64 & $6.82 ) for 2 "FREE" Products and 2 weeks later was charged $89.82 & $89.84.I am asking for a FULL REFUND.
Just like most of the 176 Complaints files against New Leaf Naturals, I had PAID "Handling and Shipping" of $6.64 & $6.82 on August 14. 2019 for "FREE" Samples of CBD Capsules and CBD Oil Drops. Unbeknownst to me, on August 31, I was charged $ 89.82 and $89.84. Meanwhile I was ill and in bed for about a month and did not get a chance to check my Credit Card Statements until October 3. 2019. Called the Number 888-572-3935 listed in the Statement and spoke with Divine who would ONLY "Cancel" my "Subscription" moving forward BUT would charge me $19 for "re-stocking fee" BUT still will NOT refund the 2 EXTRA Charges of $89.82 & $89.84. I tried calling back AGAIN on October 24, 2019 and this time was given the run around and transferred to 3 different persons Thea, Joe & Nicole ALL 3 insisted than there was ABSOLUTELY NOTHING they can do for me.
I want a FULL REFUND of $89.82 & $89.84.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 08/14/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 0/30/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Support on 10/03/2019. Rest assured, the account is cancelled and you wont receive any further shipments.
If you have further questions or concerns please feel free to call us directly at
877 242-8554
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
I was ill and in bed for about a month and did not get a chance to check my Credit Card Statements until October 3. 2019. Called the Number 888-572-3935 listed in the Statement and spoke with Divine who would ONLY "Cancel" my "Subscription" moving forward BUT would charge me $19 for "re-stocking fee" BUT still will NOT refund the 2 EXTRA Charges of $89.82 & $89.84. I tried calling back AGAIN on October 24, 2019 and this time was given the run around and transferred to 3 different persons Thea, Joe & Nicole ALL 3 insisted than there was ABSOLUTELY NOTHING they can do for me.
I want a FULL REFUND of $89.82 & $89.84.
Hello ***,
Were sorry to inform you that we can no longer process the refund for $89.84 and $89.82 that was billed on August 2019.
rest assured that your account was completely cancelled.
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
This is TOTALLY UNACCEPTABLE !! Reviewing ALL the more than 170+ Complaints lodged against New Leaf Naturals with the BBC for the past 10 months or so since July, 2019 up to the present, and which New Leaf Naturals had accommodated and provided resolutions, I CATEGORICALLY cannot accept your denial of my JUSTIFIABLE request for a FULL refund of $89.82 & $89.84. I feel that this is a REPLAY of the runaround that I was put through last year when I tried to resolve this with your 3rd Party Call Centers. Unless this is settled satisfactorily and I receive the 2 Refunds that I am entitled to, I may have to escalate this matter to the FTC and the Office of the Attorney General. Please be advised accordingly.
Signed up to try this product for $6.00 or so. Now I'm being charged $89 every two weeks or so. Medically unable to use.
I medically cannot take this substance. I have contacted the company and they were to get back to me within 72 hours. I have two shipments to return. I have requested return info to no avail.
I ordered this originally for $6.00 to try. Now I'm being charged almost 90.00 every two weeks.
Order # (CBXXXXXXXA) ks.
Order date: @/2/21/2020
I hope this can be resolved. Otherwise I'll contact my Attorney General for assistance.
Reimbursement for the last two shipments. These shipments came within two weeks of each other. I have two unopened shipments that I need to have return procedures.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 02/12/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 03/02/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Email Support on 05/03/2020. Rest assured, the account is cancelled and you wont receive any further shipments.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process refund for a total of $409.14 without even return the sealed products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have further questions or concerns please feel free to call us directly at (866) 225-9530.
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to return the unopened product
I have no use for it. The website is quite vague as to what you are signing up for...I regret ordering at all, however this company can expect more complaints if they continue the bate and switch process
Appreciate them doing the right thing.
KBlue
Hello ***,
As a courtesy, you can go ahead and keep the products. No need for you to return it. We assure you that you will no longer be billed and receive future shipments.
Thank you
If I could give no stars that what I would have done. This is a scam do not order anything from them. They charged my Dad $ 139.66 and never shipped him anything. He wanted to try a sample paid $6. and some and was totally taken advantage of.
New leaf naturals keeps charging my card and I didn't order it and I can't cancel it, they make it impossible for you to do that. I want my money back
They charged my card for $89 and then $89 today 4/26/2020.
I want my money back.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 02/03/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 02/25/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account today (05/01/2020). Rest assured, the account is cancelled and you wont receive any further shipments.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process refund of $89.82 and $89.84.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554 .
Thank you
I received this one time for very cheap to try for my boyfriend, 4 months later I just received one that I didn't order and my Bank called me to let me kbow I was charged for this TWICE... I told them from day one back when it was a trail product I Didn't want No More....I want my money Returned $89.90 x Two send back to Me Now....This company is a Rip -Off.
Will NOT give full refund. Product was never opened. Seeking lawyer
Purchased a product for 6.95 as advertised. Charged 6.95 then 2 weeks later charged 89.00
Purchased a product advertised on a pop up on line for 6.95. Credit card billed for 6.95 then 2 weeks later I was charged 89.00. When I called they stated there was a disclosure stating if I did not return the product in 17 days I would incur an additional charge. There was no such disclosure that I saw. They offered me a 40.00 credit and I declined. They then offered me a 60.00 credit and I declined again stating I will report to my credit card company as well as the Revdex.com. They offered me a full refund within 48 hours. We will see what happens. I was definitely misled and their advertising was misleading. Shame on them and shame on me. I will never order from a pop up again. Thank you for listening. Beware.
Waiting for store credit
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Sonoma Valley Health CBD Oil, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 03/25/2020 which you paid shipping and handling fees of $6.84. Your trial ended on 04/10/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Support on 04/18/2020. Rest assured, the account is cancelled and you wont receive any further shipments.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process refund of $89.84.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have further questions or concerns please feel free to call us directly at 855-334-7948.
Thank you
New Leaf Naturals offered a free sample for shipping charges only. There was no disclosure about future charges or cancellation. There was no refund.
New Leaf Naturals had a webpage that offered free samples of CBD oil. The offer charged for shipping only. The offer automatically added a second sample item of CBD pills for an additional shipping charge. When finding unknown charges, I contacted the credit card company and started a dispute. I followed up with research finding the Revdex.com alert, my order emails, and contacting the company's listed number to a call center, and sending a reply email. I then tried to duplicate the transaction short of completing the order; and the company sent a text mesage and called me attempting to complete the the unfinished order for the "free sample" on March 10, 2020. Now their website has changed. The facebook page is down and the url is for sale.
Problem Date: Feb. 28, 2020
Purchase Date: Feb. 11, 2020
Product: CBD Oil
Order Numbers: ***
Account Numbers: N/A
Sales Rep: [email protected]
Payment Amount: 89.84
Payment Method: Paypal Credit Card
The unauthorized tranaction was February 28, 2020 - ULTIMATE NUTRA OIL - 888-5723981 FL - $89.84
Their website has changed and the url is for sale at < https://newleaf-naturals.com.clearwebstats.com/ >. The facebook page is not available at < https://www.facebook.com/NewLeafNaturals/posts/ >. The Revdex.com has open complaints at < https://www.Revdex.com.org/us/fl/tampa/profile/not-elsewhere-classified/new-leaf...⇄ >. Another website claims "The names change but any offer of a "free trial bottle of CBD oil" where you just pay shipping is typically a scam" at < https://cbdoilusers.com/cbd-oil-free-trial/ >
I sent an email requesting a refund on 03/10/2020 explaining that they had no disclosure of terms or recurrent billing practices, and that there was no delivery of any recurrent product for $89.84.
The reply from "Customer Support" < [email protected] > said "...sorry to hear you misunderstood the offer....We do not offer free samples, what you ordered was a trial program....continue using it without having to pause/interrupt the process. You were given the option to cancel within trial and avoid being billed, since we did not hear from you within the allotted time, we naturally assumed you enjoyed the products and charged you accordingly, as agreed to by the Terms & Conditions of the Trial Program....The representative you spoke with on (03/10/2020) offered you a courtesy refund of ($35.00) off the $89.84.
I did not respond because this fraudulent practice should be stopped and my refund should be the total amount pf $89.84 because there was no disclosure to be found on the pages of the initial order of the samples or the free trials and there was no subsequent delivery of any other product.
FIRST EMAIL - Order Confirmation: Total: shipping $13.66
SECOND EMAIL - shipping confirmation:
Your order *** was shipped via USPS First Class Mail on 2/12/2020.
New Leaf CBD - Phone: (877) 242-8554 Unavailable - Email: [email protected]
THIRD EMAIL - DISPUTE
Email Support
Tue, Mar 10 at 2:49 PM
We are sorry to hear you misunderstood the offer. We do not offer free samples, ...you ordered...a trial program .... agreeing to the Terms & Conditions ...continue using it without having to pause/interrupt the process. ...option to cancel within trial and avoid being billed, ... The representative you spoke with on (03/10/2020) offered you a courtesy refund of ($35.00) off the $89.84....
On 3/10/2020 1:19 PM, *** wrote:
To confirm phone call today, ...there was a no disclosure about recurrent billing practices. I retraced my email and your website and nowhere on any page is there any detail about renewal or recurring charges.... there was no receipt or delivery of any product for $89.84, the amount in dispute.
Please refund the full extra unauthorized charge of $89.84 posted on Feb. 28, 2020.
New Leaf Naturals (billed as ULTIMATE NUTRA OIL and ULTIMATE NUTRA RENEWAL should refund the charge of $89.49 billed on 03/12/2020 because I did not receive any other product other than the free trial or sample bottles that shipping was charged. In the alternative, PayPal Credit Card (Synchrony) should reverse the charges pursuant to the valid dispute discussed on the phone and mailed to them.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 02/11/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 02/27/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Support on 03/10/2020. Rest assured, the account is cancelled and you wont receive any further shipments.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process refund of $89.84.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have further questions or concerns please feel free to call us directly at 800 283-6429.
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the full refund of $89.84 to my credit card because that is what I asked for since finding the unauthorized charge However, the company selling the free sample or trial offer should in all fairness disclose the terms and conditions in an obvious place in BOLD FONT to inform those who need and want CBD oil and pills of the contract terms. It is common knowledge that a contract may not be legal when the terms and conditions are non existent, hidden, or not obvious. Therefore, this company should revise the purchase platform to adequately inform consumers of the actual contract or terms and conditions. In summary, the terms and conditions should be obvious on the website and also given in the order confirmation and in the contact emails. Thank you for the refund and I will inform the credit card company that the dispute is settled after the charge is credited. Thank you. VJ.
They do like all these companies do..they catch is to cancel before the trial period is up. I called just received another shipment was shocked because did not order anymore. Called and was told to just keep the package. Was going to put it back in the mailbox and write refuse and return to sender. They did not want me to do that, told me they would refund one charge of $89.00. But that the shipping of $6.95 x 2 and the first charge on card of $89.00 would not be removed. So they make $102.90 for my mistake....this is how they make their money people....Stay away from most free trials. Not all are like this I have gotten face creams for shipping only and have not been charged again...just google them before accepting any free trials.