Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Next Level is more than welcome to use the warranty procedure they outlined considering the item was defective while it was in their possessionIf it is as easy as they claim they should have no problem using itIf I were to purchase this from a brick and mortar retailer they would replace the itemIf New Level can make an exception for days why not for this item? I am willing to pay 15% restock to make up for the time elapsed Regards, [redacted] ***
Customer placed order from our online store on Mon Jun Order was shipped June 30, and delivered July 7, FedEx Tracking/Proof of Delivery: [redacted] Three and a half months later, On Oct 15, at 1117am, the customer emailed us and advised a portion of the light bar was not working minutes later, at 1128am, we replied to the customer advising that the item has a lifetime warranty, and that [redacted] , the manufacturer of the item, offers a warranty on the item, and provided their contact information [redacted] is ready and willing to warranty the item for the customer, however because they handle their warrantyclaims directly, the customer simply needs to call them to initiate the warranty claim at the number we provided A copy of that email is below and has the telephone number again We received no further communication from the customer after the below email was sent, and assumed the customer had contacted [redacted] to start his warranty claim [redacted] Oct at 11:AM To [redacted] Hi [redacted] , [redacted] should be able to resolve the issue and/or replace the item [redacted] handles their warranty issues in house Please call them at [redacted]
Hello, As we previously advised the customer, he will have to contact the shipping company he used to attempt to send the item back to us with or use the tracking number they should have provided him at the time he shipped the item We do not have any control over this As we stated before, we are sorry if the customer felt we were rude and it is never our intent to be rude We simply informed the customer that a return authorization number is required for all returns, and the customer was very upset that we require a return authorization number This information is clearly posted on our website in multiple places
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Next Level is more than welcome to use the warranty procedure they outlined considering the item was defective while it was in their possessionIf it is as easy as they claim they should have no problem using itIf I were to purchase this from a brick and mortar retailer they would replace the itemIf New Level can make an exception for days why not for this item? I am willing to pay 15% restock to make up for the time elapsed Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below /> Unfortunately, I did not return the item with a return authorization #, which is required by this companyHowever, I was told the item would be sent back to me, and I have not received itMy failure to look up the return policy is my own fault as I have shopped countless times online with no problems of returned items until nowYour company may have its return policy and limit its discretion on the website, but having to deal with rude customer services employees is something the company may wish to address Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Pushing the blame towards amazon does not solve this disputeAccept some responsibility and comp the customerOr simply have this conversation with amazonBut this should not fall back on meThis is your product and the listing for it Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The item required installation by a professional - this is the reason for the month waitThe item was not tampered with and the box was not openedI am seeking a replacement from the sellerThere is no policy on their site that states non working items must be warrantied through the manufacturer There is also no claim that the item may not work, actually exactly the opposite as it is stated as a new item and new items are expected to workI made a purchase of an item, it did not work out of the boxThe consumer expectation is that the retailers will provide a working items If the item is not in stock I will accept a refund Regards, [redacted] ***
This item was purchased on Amazon.com on 4/2/and Amazon sent the order to our company for fulfillment Amazon has a day return policy on items purchased on their websiteThe customer contacted us on 7/17/asking for a full refund for the product, which he has been using since the purchase was made The item has been used by the customer for an extended period of time and is no longer able to be returned We contacted Amazon and the manufacturer both to see if they would be willing to take back an item used for 1/months and neither would accept the return The manufacturer of this item states that the customer claim that this item is illegal everywhere is untrue and the laws vary in every city nationwide Even in areas where the item is not legal, it is still able to be used on private property and in car shows, etc (it is a colored light ring that goes on the vehicle)It is ultimately up to the customer to check local laws regarding legality for the item on public roadways We've also passed on the customer complaints about the way the product is sold to Amazon.com, who is responsible for the advertisement of the product We are not able to honor the customer's request to send the item back for a refund because of the length of time he has been using the product and also because it is no longer in new condition
Horrible serviceTook my money and mentioned parts were in stock but the never wereIts been a more month and I haven't seen a refundA bunch a thieves
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Next Level is more than welcome to use the warranty procedure they outlined considering the item was defective while it was in their possessionIf it is as easy as they claim they should have no problem using itIf I were to purchase this from a brick and mortar retailer they would replace the itemIf New Level can make an exception for days why not for this item? I am willing to pay 15% restock to make up for the time elapsed Regards, [redacted] ***
Customer placed order from our online store on Mon Jun Order was shipped June 30, and delivered July 7, FedEx Tracking/Proof of Delivery: [redacted] Three and a half months later, On Oct 15, at 1117am, the customer emailed us and advised a portion of the light bar was not working minutes later, at 1128am, we replied to the customer advising that the item has a lifetime warranty, and that [redacted] , the manufacturer of the item, offers a warranty on the item, and provided their contact information [redacted] is ready and willing to warranty the item for the customer, however because they handle their warrantyclaims directly, the customer simply needs to call them to initiate the warranty claim at the number we provided A copy of that email is below and has the telephone number again We received no further communication from the customer after the below email was sent, and assumed the customer had contacted [redacted] to start his warranty claim [redacted] Oct at 11:AM To [redacted] Hi [redacted] , [redacted] should be able to resolve the issue and/or replace the item [redacted] handles their warranty issues in house Please call them at [redacted]
Hello, As we previously advised the customer, he will have to contact the shipping company he used to attempt to send the item back to us with or use the tracking number they should have provided him at the time he shipped the item We do not have any control over this As we stated before, we are sorry if the customer felt we were rude and it is never our intent to be rude We simply informed the customer that a return authorization number is required for all returns, and the customer was very upset that we require a return authorization number This information is clearly posted on our website in multiple places
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Next Level is more than welcome to use the warranty procedure they outlined considering the item was defective while it was in their possessionIf it is as easy as they claim they should have no problem using itIf I were to purchase this from a brick and mortar retailer they would replace the itemIf New Level can make an exception for days why not for this item? I am willing to pay 15% restock to make up for the time elapsed Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below /> Unfortunately, I did not return the item with a return authorization #, which is required by this companyHowever, I was told the item would be sent back to me, and I have not received itMy failure to look up the return policy is my own fault as I have shopped countless times online with no problems of returned items until nowYour company may have its return policy and limit its discretion on the website, but having to deal with rude customer services employees is something the company may wish to address Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Pushing the blame towards amazon does not solve this disputeAccept some responsibility and comp the customerOr simply have this conversation with amazonBut this should not fall back on meThis is your product and the listing for it Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The item required installation by a professional - this is the reason for the month waitThe item was not tampered with and the box was not openedI am seeking a replacement from the sellerThere is no policy on their site that states non working items must be warrantied through the manufacturer There is also no claim that the item may not work, actually exactly the opposite as it is stated as a new item and new items are expected to workI made a purchase of an item, it did not work out of the boxThe consumer expectation is that the retailers will provide a working items If the item is not in stock I will accept a refund Regards, [redacted] ***
This item was purchased on Amazon.com on 4/2/and Amazon sent the order to our company for fulfillment Amazon has a day return policy on items purchased on their websiteThe customer contacted us on 7/17/asking for a full refund for the product, which he has been using since the purchase was made The item has been used by the customer for an extended period of time and is no longer able to be returned We contacted Amazon and the manufacturer both to see if they would be willing to take back an item used for 1/months and neither would accept the return The manufacturer of this item states that the customer claim that this item is illegal everywhere is untrue and the laws vary in every city nationwide Even in areas where the item is not legal, it is still able to be used on private property and in car shows, etc (it is a colored light ring that goes on the vehicle)It is ultimately up to the customer to check local laws regarding legality for the item on public roadways We've also passed on the customer complaints about the way the product is sold to Amazon.com, who is responsible for the advertisement of the product We are not able to honor the customer's request to send the item back for a refund because of the length of time he has been using the product and also because it is no longer in new condition