Initial Business Response / [redacted] (1000, 5, 2016/02/11) */ Contact Name and Title: Lindsey [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com To Whom It May Concern: We at NutriMost Fort Wayne adhere to a high standard of practice and strive for excellence in caring for our clientsIn response to MsL [redacted] K [redacted] 's complaint there are three points I would like to address The first topic is the guarantee that the NutriMost Ultimate Fat Loss System hasOur Terms of Agreement state: "I am GUARANTEED at least pounds of weight loss by the end of the programIf I do not lose at least pounds and I kept all my appointments, kept my diary, followed the system, and I did not cheat and can show that, then I will be put back on the program at absolutely no cost to me." There is an area indicated to initial by the client right after that clause in which case MsK [redacted] initialedNote the guarantee specifically is structured around how much weight a client would lose, not "restarting the metabolism" as the client suggest The second topic would be the client's appointmentsAfter said client completed their personalized NutriMost Resonant Frequency scan, we scheduled her for her first follappointment on April 6th, at 5:pmSaid client was a "No Show" to that appointmentWhen a client misses an appointment we call them to reschedule that missed appointmentIf they do not answer we leave a message for them to call back to reschedule immediatelyWhen a client starts the program, we give them the manual and journal that's specific to the program that has a sticker on the inside cover with our support line information to call, text or email with any questions, which is XXX-XXX-X*and [redacted] @gmail.comWe do have a toll-free number for people to call when they are first inquiring for information and those messages forward to our [redacted] @gmail.com emailOur email line has only record of contact from said client that occurred 08/31/to our X-XXX-XXX-XXXX phone number, not to our support line numberA client must come in for appointments in order for us to get follow up body composition analysis so we can monitor their progress, as well as guide and direct them as neededAt those said appointments, clients also must bring their NutriMost Fat Loss journal with them so we can go through and give any guidance and tips as neededIf a client does not show up to any appointments, we have no way of assisting them reallyOn June 29th, MsK [redacted] did contact our office's main line expressing disappointment that she is not losing weightOur staff member who answered the call looked at her file and saw said client had never come in for her first follon April 6th, and never rescheduled itSo she immediately addressed this and scheduled her for that same day (June 29th, 2015)The client was instructed to bring her journal and weight loss formula with her to the appointmentThat client never showed up for that appointment and our office called her on June 30th, and left a message to reschedule that appointment The third topic I would like to address is the client's statement of "....I was told I couldn't go home and think about it I had to sign up then and there." Under no such circumstance would we ever tell a client thisWe never force anyone to "sign up" for something or tell them they have to decide right then and thereIf someone wants time to think about it we make them a copy of their recommended program with the pricing listed and let them know to contact us with their decisionIt definitely saddens us that someone would think we "forced" them to do something they didn't want to do and that they are disappointed in our programEspecially when we get testimonies every day from folks who write positive reviews like [redacted] on 1/11/"Happy with results!", [redacted] on 12/30/"The weight comes off faster than any other program I've done!", and [redacted] on 1/7/"Do it! THE CHANGES LAST!", just as a few examples If the client had kept all appointments, bringing their journal with them to those appointments, rescheduled when necessary (as we know unexpected situations arise that may require the need to reschedule), and had used the support line information we provided her with to keep us to date with progress and concerns well before 12-weeks after the client told us she was going to start the program (which by then the program would have been done according to when she told us she was planning on starting) then we would have done everything possible to assist this client in obtaining the best results possiblePer our terms of agreement we do not issue refunds or returns: "Due to the proprietary nature of our system and products, once you commit and leave the office, all sales are finalNo refunds or returns will be given, even if products are unopened." The client initialed right after those two sentences on the Terms of Agreement, leading us to believe she understood the terms of agreement both as we go over them verbally but also asking the client after we verbally go through the Terms of Agreement, ask if they have any questions before they initial and signIn conclusion, we have fulfilled what we agreed to on our end [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/02/24) */ Contact Name and Title: Lindsey Ishak,Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com To whom it may concern: We are saddened to hear that Ms [redacted] chose to stop our program without consulting with usWe were aware, according to her paperwork she submitted, she had been treated by a physician within the last months for Pulmonary Atrial Hypertension, however we do not treat any condition nor can we give advice regarding that conditionWhat we can recommend however, is to have all medications monitored by the prescribing physician, because body weight is a factor in the dosage prescribedTherefore, when someone loses weight, they may need to have their dosage modified as well On February 1st, 2016, we received a message that the client was stopping their personalized weight loss programThe client stated in the voice message that she is "...stopping your program on advice of my cardiologist nurse practitioner that I met with on Saturday and won't keep any future appointments I have..." Ms [redacted] stated in her complaint that "Diet had to be stopped because of salt and fluid." As well as "To sic much salt and fluid in-take for me." As with most clients, it is expected that they have a high respect and trust in what their doctors recommend to them, which we certainly honorHowever, in saying that, as with any professional relationship, in that rare case that a physician has any questions, our doctors are very happy to extend the professional courtesy of having a phone conversation to answer any questions regarding the client's care and/or recommendationsAfter having helped thousands of patients through the years, we have seen many clients whom have had similar health histories being helped significantly Mistakenly, many clients and their physicians misunderstand the nature of what it is that we do and "Why" behind the recommendationsYou see, our technologies allow us to see and monitor factors that are generally overlookedThese are factors that are vital in helping people reach their maximum level of health and go far beyond losing weightFor the sake of keeping Ms [redacted] 's health information private, protecting her, while remaining professional, it can only be said that on her first follow up visit, she was making wonderful progress in all ranges testedThis shows that the client is moving toward better health Please understand that we have a very, very high success rate of helping clients reach their weight loss and health goals, but we cannot be of help to someone if they do not ask for itIn other words, Ms [redacted] never consulted with us regarding her salt and fluid intake, nor did her physician's office contact or communicate with us on any mattersIn fact, as previously stated, at her last visit with us on 01/27/2016, her hydration levels increased which is what her body needed being that she tested as being in need of better cellular hydrationMany times, clients are prescribed diuretics due to interstitial swelling, where the water is unable to be pulled into the cells efficiently, but while on our program, because its foundation is on improving health, the body will often times overcome this rather quickly As it stands, without any communication from either the client and/or the noted nurse practitioner regarding the matter, we remain uninformed about the nature of decision to cease following her recommendations, aside from "salt and fluid," which are very vagueIf mineral levels were a concern, or sodium/potassium ratios, these are things that are easily adjustable, as needed Our program is Doctor supervisedPlease realize that much like the assumed relationship between Ms***'s nurse practitioner and her cardiologist, our well-trained team are highly capable of taking care of all the daily care needsOur doctor is always available for questions and changes in recommendations if and when neededThis does not mean that the Doctor is the one leading a follappointment, however it does mean that they observe and/or keep watch over someone's program, and then in turn directs the team accordingly As previously noted, should Ms [redacted] have consulted with us regarding this visit to her Nurse Practitioner, would be to put that Nurse Practitioner in contact with Dr [redacted] so they could work together in helping the individual obtain better overall health Regarding the client's request of an 80% refund, our Terms state: "Due to the proprietary nature of our system and products, once you commit and leave the office, all sales are finalNo refunds or returns will be given, even if products are unopened." The client initialed next to those two sentences and signed these termsIn our terms we also make it know that it is not within our scope of practice to modify or make recommendations regarding the medications that her physicians have prescribed to her, but to rather consult with them for such mattersOnce our testing is done and formulations are created and associated recommended supplements are taken, all sales are final Again, we are saddened to know that Ms [redacted] made the decision to quit her program without seeking a solution aside from stopping the programWe have been honored to have helped thousands of individuals to effectively lose weight, while improving cellular hydration, and healing to the point that most clients are able to work with their physicians to eliminate and/or significantly reduce their prescribed medication, and ultimately completely transform their livesWe wish Ms [redacted] the best of luck in her health endeavors OFFER: The client is welcome to decide to resume the program, being sure to bring any concerns or issues to us so we can make the best recommendations
Initial Business Response / [redacted] (1000, 5, 2016/02/11) */ Contact Name and Title: Lindsey [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com To Whom It May Concern: We at NutriMost Fort Wayne adhere to a high standard of practice and strive for excellence in caring for our clientsIn response to MsL [redacted] K [redacted] 's complaint there are three points I would like to address The first topic is the guarantee that the NutriMost Ultimate Fat Loss System hasOur Terms of Agreement state: "I am GUARANTEED at least pounds of weight loss by the end of the programIf I do not lose at least pounds and I kept all my appointments, kept my diary, followed the system, and I did not cheat and can show that, then I will be put back on the program at absolutely no cost to me." There is an area indicated to initial by the client right after that clause in which case MsK [redacted] initialedNote the guarantee specifically is structured around how much weight a client would lose, not "restarting the metabolism" as the client suggest The second topic would be the client's appointmentsAfter said client completed their personalized NutriMost Resonant Frequency scan, we scheduled her for her first follappointment on April 6th, at 5:pmSaid client was a "No Show" to that appointmentWhen a client misses an appointment we call them to reschedule that missed appointmentIf they do not answer we leave a message for them to call back to reschedule immediatelyWhen a client starts the program, we give them the manual and journal that's specific to the program that has a sticker on the inside cover with our support line information to call, text or email with any questions, which is XXX-XXX-X*and [redacted] @gmail.comWe do have a toll-free number for people to call when they are first inquiring for information and those messages forward to our [redacted] @gmail.com emailOur email line has only record of contact from said client that occurred 08/31/to our X-XXX-XXX-XXXX phone number, not to our support line numberA client must come in for appointments in order for us to get follow up body composition analysis so we can monitor their progress, as well as guide and direct them as neededAt those said appointments, clients also must bring their NutriMost Fat Loss journal with them so we can go through and give any guidance and tips as neededIf a client does not show up to any appointments, we have no way of assisting them reallyOn June 29th, MsK [redacted] did contact our office's main line expressing disappointment that she is not losing weightOur staff member who answered the call looked at her file and saw said client had never come in for her first follon April 6th, and never rescheduled itSo she immediately addressed this and scheduled her for that same day (June 29th, 2015)The client was instructed to bring her journal and weight loss formula with her to the appointmentThat client never showed up for that appointment and our office called her on June 30th, and left a message to reschedule that appointment The third topic I would like to address is the client's statement of "....I was told I couldn't go home and think about it I had to sign up then and there." Under no such circumstance would we ever tell a client thisWe never force anyone to "sign up" for something or tell them they have to decide right then and thereIf someone wants time to think about it we make them a copy of their recommended program with the pricing listed and let them know to contact us with their decisionIt definitely saddens us that someone would think we "forced" them to do something they didn't want to do and that they are disappointed in our programEspecially when we get testimonies every day from folks who write positive reviews like [redacted] on 1/11/"Happy with results!", [redacted] on 12/30/"The weight comes off faster than any other program I've done!", and [redacted] on 1/7/"Do it! THE CHANGES LAST!", just as a few examples If the client had kept all appointments, bringing their journal with them to those appointments, rescheduled when necessary (as we know unexpected situations arise that may require the need to reschedule), and had used the support line information we provided her with to keep us to date with progress and concerns well before 12-weeks after the client told us she was going to start the program (which by then the program would have been done according to when she told us she was planning on starting) then we would have done everything possible to assist this client in obtaining the best results possiblePer our terms of agreement we do not issue refunds or returns: "Due to the proprietary nature of our system and products, once you commit and leave the office, all sales are finalNo refunds or returns will be given, even if products are unopened." The client initialed right after those two sentences on the Terms of Agreement, leading us to believe she understood the terms of agreement both as we go over them verbally but also asking the client after we verbally go through the Terms of Agreement, ask if they have any questions before they initial and signIn conclusion, we have fulfilled what we agreed to on our end [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/02/24) */ Contact Name and Title: Lindsey Ishak,Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com To whom it may concern: We are saddened to hear that Ms [redacted] chose to stop our program without consulting with usWe were aware, according to her paperwork she submitted, she had been treated by a physician within the last months for Pulmonary Atrial Hypertension, however we do not treat any condition nor can we give advice regarding that conditionWhat we can recommend however, is to have all medications monitored by the prescribing physician, because body weight is a factor in the dosage prescribedTherefore, when someone loses weight, they may need to have their dosage modified as well On February 1st, 2016, we received a message that the client was stopping their personalized weight loss programThe client stated in the voice message that she is "...stopping your program on advice of my cardiologist nurse practitioner that I met with on Saturday and won't keep any future appointments I have..." Ms [redacted] stated in her complaint that "Diet had to be stopped because of salt and fluid." As well as "To sic much salt and fluid in-take for me." As with most clients, it is expected that they have a high respect and trust in what their doctors recommend to them, which we certainly honorHowever, in saying that, as with any professional relationship, in that rare case that a physician has any questions, our doctors are very happy to extend the professional courtesy of having a phone conversation to answer any questions regarding the client's care and/or recommendationsAfter having helped thousands of patients through the years, we have seen many clients whom have had similar health histories being helped significantly Mistakenly, many clients and their physicians misunderstand the nature of what it is that we do and "Why" behind the recommendationsYou see, our technologies allow us to see and monitor factors that are generally overlookedThese are factors that are vital in helping people reach their maximum level of health and go far beyond losing weightFor the sake of keeping Ms [redacted] 's health information private, protecting her, while remaining professional, it can only be said that on her first follow up visit, she was making wonderful progress in all ranges testedThis shows that the client is moving toward better health Please understand that we have a very, very high success rate of helping clients reach their weight loss and health goals, but we cannot be of help to someone if they do not ask for itIn other words, Ms [redacted] never consulted with us regarding her salt and fluid intake, nor did her physician's office contact or communicate with us on any mattersIn fact, as previously stated, at her last visit with us on 01/27/2016, her hydration levels increased which is what her body needed being that she tested as being in need of better cellular hydrationMany times, clients are prescribed diuretics due to interstitial swelling, where the water is unable to be pulled into the cells efficiently, but while on our program, because its foundation is on improving health, the body will often times overcome this rather quickly As it stands, without any communication from either the client and/or the noted nurse practitioner regarding the matter, we remain uninformed about the nature of decision to cease following her recommendations, aside from "salt and fluid," which are very vagueIf mineral levels were a concern, or sodium/potassium ratios, these are things that are easily adjustable, as needed Our program is Doctor supervisedPlease realize that much like the assumed relationship between Ms***'s nurse practitioner and her cardiologist, our well-trained team are highly capable of taking care of all the daily care needsOur doctor is always available for questions and changes in recommendations if and when neededThis does not mean that the Doctor is the one leading a follappointment, however it does mean that they observe and/or keep watch over someone's program, and then in turn directs the team accordingly As previously noted, should Ms [redacted] have consulted with us regarding this visit to her Nurse Practitioner, would be to put that Nurse Practitioner in contact with Dr [redacted] so they could work together in helping the individual obtain better overall health Regarding the client's request of an 80% refund, our Terms state: "Due to the proprietary nature of our system and products, once you commit and leave the office, all sales are finalNo refunds or returns will be given, even if products are unopened." The client initialed next to those two sentences and signed these termsIn our terms we also make it know that it is not within our scope of practice to modify or make recommendations regarding the medications that her physicians have prescribed to her, but to rather consult with them for such mattersOnce our testing is done and formulations are created and associated recommended supplements are taken, all sales are final Again, we are saddened to know that Ms [redacted] made the decision to quit her program without seeking a solution aside from stopping the programWe have been honored to have helped thousands of individuals to effectively lose weight, while improving cellular hydration, and healing to the point that most clients are able to work with their physicians to eliminate and/or significantly reduce their prescribed medication, and ultimately completely transform their livesWe wish Ms [redacted] the best of luck in her health endeavors OFFER: The client is welcome to decide to resume the program, being sure to bring any concerns or issues to us so we can make the best recommendations