New Life Home Renovation & Maintenance Ltd.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There was a problem in at least the straps don't match up with the original so there is in fact an issue with that The middleman (Aquacade Pools) informed me that any issue would be with your company and not them ergo my contacting the Revdex.com about you so that is something that you would have to speak to them about With regard to your company, I have called separate times to two different customer service reps over the past two weeks who informed me that your deptWas in fact notified by them what the issue was and that a speedy resolution was needed as the pool is now closed This was two weeks ago so not sure why this is just being told to you today?I would like the issues resolved as soon as possible so if you could please expedited the correction on cover, we can end its issue.Thank you, [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I am very sorry for your issuesTo fill you in, we only received your cover just a week or so ago in OctKeep in mind, we have a middle man between this transaction so you may have put the retailer, who you purchased this from, on notice and dropped the cover off to them, but that is not the same
time line we were onThat being said, we have finally had the chance to review the problem and in comparing your original cover (which we used as a template) to the current cover, we have found nothing different that would explain the problems you are havingI believe we have been in touch with the dealer you purchased it from and have communicated just thatWe do see that we have several straps that have changed styles over the years and we will be changing those back to the original style, but nothing else can be determined that would explain your cover not fitting.We apologize for what seemed like a delay to you but we are in the height of our season and it has taken us about a week and a half to get to this point and that's because we could not understand what the problem was to begin withNow we come to finally find out, there isn't a problemThe next step will be you taking another stab at putting this cover onYou are free to take your original one back as well as that will allow you to compare the two yourself.I hope this will resolve your issue. ?

We are sorry we couldn't respond in as timely as we would have liked. We are in the busiest time of year and all I know of is the time line when the cover came in, not before that so I do apologize.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There was a problem in at least the straps don't match up with the original so there is in fact an issue with that.  The middleman (Aquacade Pools) informed me that any issue would be with your company and not them ergo my contacting the Revdex.com about you so that is something that you would have to speak to them about.  With regard to your company, I have called 8 separate times to two different customer service reps over the past two weeks who informed me that your dept. Was in fact notified by them what the issue was and that a speedy resolution was needed as the pool is now closed.   This was two weeks ago so not sure why this is just being told to you today?I would like the issues resolved as soon as possible so if you could please expedited the correction on cover, we can end its issue.Thank you,[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]