New Life Lawn Services & Snow Removal

Business response taken over the phone by Revdex.com staff (**) Demetrius, business owner, stated the following: His assistant spoke with Mrs [redacted] and an agreement was reached to refund consumer half of the purchase priceHe was unable to provide total amount of the refund agreed upon however, he knew the consumer hadn't paid $for the servicesHis assistant will contact the consumer directly and the Revdex.com with the exact refund amount and the date the consumer can expect the refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However if no refund is received by October 21, 2016, then a lawsuit will be filed Regards, [redacted] ***

From: Demetrius H*** Date: Tue, Oct 4, at 6:PMSubject: Re: ID *** Original Complaint and Consumers RebuttalTo: *** ***
Hi,
We deeply apologize for the dissatisfaction of your landscaping services this seasonWe try to make every effort to see that the needs of our customers are met so again we apologize that your experience with New Life wasn't the bestWe recognize and acknowledge your dissatisfaction with our service so we agree to refund you the full amount of $for your remaining grass cuts and the bush and its instillation by Friday October 21,
Most sincerely,
New Life Lawn Services & Snow Removal

Business response taken over the phone by Revdex.com staff (**)
Demetrius, business owner, stated the following:
His assistant spoke with Mrs. [redacted] and an agreement was reached to refund consumer half of the purchase price. He was unable to provide total amount of the refund agreed upon however, he...

knew the consumer hadn't paid $535.41 for the services. His assistant will contact the consumer directly and the Revdex.com with the exact refund amount and the date the consumer can expect the refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However if no refund is received by October 21, 2016, then a lawsuit will be filed.
Regards,
[redacted]

From: The [redacted] <[redacted]@yahoo.com>Date: Thu, Nov 10, 2016 at 1:54 PMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #[redacted].To: "[redacted]@cleveland.Revdex.com.org" <[redacted]@cleveland.Revdex.com.org>Hi [redacted].You can close this Complaint. They finally paid us the money they owed us today.Thank you. The [redacted] ([redacted] and [redacted]) [redacted]