New Life Property

Heat index over 100° ac doesn't work. Pregnant fiance and asthmatic 1 yr old, in household. No help from management or maintenance.I'm staying with my fiance and her mother. Since July 6th,we've made countless calls to the front office, to request maintenance assistance,and the only thing this guy can tell us, is that they have a few people ahead of us, and they'll get around to it when they can. This was July 6th, and we've gotten the same response from them, everyday since then. There's some cocky guy that drives a [redacted],that handles the calls,but never returns them or follow up on complaints. This service is ridiculous!!! We had a contract. We pay the rent, you provide the services that are to be rendered,to maintain a safe and comfortable living environment, or face legal action. You will evict people for not paying rent,which is what we're contractually obligated to do, but what do you think happens when you breach the conditions of said contract ? This is the final step,before we officially file a civil suit.Desired SettlementFix our air conditioning. IMMEDIATELY!!!Business Response Dear Mr. [redacted] and Ms. [redacted] strives to provide timely maintenance repairs. As of 7/22/2015, your a/c unit was repaired by our maintenance team. Ms. [redacted] received a follow up call on 7/23/2015 and stated that it has been repaired to her satisfaction. However, please be advised that having an unauthorized occupant ([redacted])in your apartment is a direct violation of your lease agreement. We will reach out to you for the appropriate steps on adding an adult occupant to your lease. Contact the office with any questions, thanks.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I filed this complaint on behalf of my fiance and mother in law. I do not live at said address. They have retaliated against a rightful complaint, by issuing a notice of lease violation. This type of behavior will not be tolerated. If they had made the repairs the first three times, the calls were made by the leasee, then it wouldn't have had to be reported. We should be able to contact the Revdex.com, without fear of retaliation. If any further action is taken against my family. We will seek legal representation, and file a discriminatory suit.Final Consumer Response You may close the case. All disputes have been settled. Thank you, so much for the prompt response. I'm sure other tenants are thankful, as well. There are several service and repair vehicles on the property today. Thank you.

I have been calling the office for two weeks to get my air conditioner fixed but all they keep saying is they will get to me, they haven't. Broken since May 22ndDesired SettlementI want them to get important matters handled in a timely manner. Its been two weeks. I pay rent on time. Business Response Dear Ms. [redacted] strives to provides excellent and timely customer service. Per our phone conversation, you air conditioner will be fixed by the close of business today. You will also receive a follow up call tomorrow to ensure satisfaction. We apologize for the inconvenience of your air not working. If you have any questions, please contact the office. Thanks.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I do not accept the response because it happens too much,there is always a new manager & the apartments itself is getting worse, neighbors are noisy and there is always someone shooting, its hard for me to sleep knowing my children are surrounded by the criminals they let lease apartments out here. Other than that they finally fixed my air-condition, finally. Something needs to be done about all these things.Final Business Response Dear Ms. [redacted], After speaking with you today, it's a pleasure to know that your air has been working properly since it has been repaired. As far as the other issues, please inform the office directly so that they may be entered and handled appropriately. Also, be advised that our pest control does weekly special requests on Thursdays, so please call the office to get added to the list as well for future references. Our lake is cleaned out weekly by our maintenance staff. However, the biggest problem with litter in the lake is not knowing where it is coming from. Please let us know if you ever witness someone littering. We have zero tolerance for this and will handle it accordingly. Also, there is a new security team on the property and they are here much longer. They usually are on foot patrol and you should have no problem seeing them on property. As it stands, your air and kitchen faucet have now been repaired. We will get your bedroom doors fixed at our earliest convenience. However, it is advised that all complaints or service issues are reported directly to the office. Any question, please feel free to contact us. Thanks.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

MaintenanceI have been calling the office to get my heater repaired for about a month. At first they said they would sent someone out to fix. No one ever came. I called and was told they don't repair heaters when the temperatures are the way they are now and that it is cool at night anyway. I have to take chances every night using a dangerous space heater to keep warm. I should be able to run my heater anytime I want to. I feel like the employees are using retaliation against me because of a previous complaint.Desired SettlementI would like my heater to be repaired.Business Response Dear Mr. [redacted], Please be advised that Eden at Watersedge strives to provide timely repairs. Your heater was repaired on 11/11/2015. You received a follow up visit on 11/13/2015 and stated that it was repaired to your satisfaction. Also note, that we take pride in serving our customers. To be fair, all requests are repaired in the order received depending on the nature of the request. Please contact the office if you have any questions and we apologize for any inconvenience.

No HOT WATER IN UNIT.The knob on the tub will not turn off the water. This issue has existed for over 30 days. Do to this continuous flow of water in the bathtub, I DO NOT HAVE HOT WATER. I have informed the management team at [redacted]. I am continuous told by management that the issue will be fixed. If you need video of the issue I can send it by email. It is uninhabitable due to the lack of hot water. I have called the emergency line and it is USELESS. I will continue to call code enforcement until the matter is resolved. I am also requesting that my rent be prorated. Please contact me.Desired SettlementFix the tub knob so that I may have hot water and pro-rate the rent for the month of September. I am paying $475 and I have had 30 (includes August and mid September) of this problem. Business Response Dear Mr. [redacted] strives to provide timely repairs. On 9/17/2015, your bathtub faucet was repaired. You received a follow up call the same day and agreed that the repairs were done to your satisfaction. You also stated that you would bring in your recent utility bills so we can look into an adjustment on your rent. Please bring those at your earliest convenience so we can move forward with this matter. If you have any further questions or concerns, please contact the office and we apologize for the inconvenience.

I don't know where to start. This company owns a property Eden at Watersedge and they are just low down and trifling. I was on attacked on this property almost died and they wouldn't take any security measures to ensure that I or anybody else would be safe. There are shootings there every weekend. They say they have security I've seen 2 men only twice during the early noon they're supposedly the security but they're liked they are about to commit a crime. When you have a maintenance issue they will never come fix it. They have bed bugs and roaches. You will not see them when they show you the apartment but they're there. And I always pay me rent early they just don't care about nothing and nobody ","neg-1

Ive had this same roof leak in my bedroom for a year and it has been leaking constantly since 12/2015 HAD THE CONSTANT LEAK WHEN IT RAINS SINCE DECEMBER OF 2015. BEEN IN THE RENTAL OFFICE NUMEROUS TIMES. THEY HAVE YET TO FIX THE ISSUE CORRECTLY. I HAVVE THE LEAK IN MY BEDROOM CEILING. PLEASE LETS GET THIS FIXED CORRECTLY OR MOVE ME INTO ANOTHER APARTMENTDesired Settlementplease have the resident manager follow up on this request until it is completed meaning the leak is repaired the leak has stopped, the carpet has been replaced in that spot to prevent molding and the roofing has been replaced not painted over because paint doesn't prevent molding OR PLEASE RELOCATE ME INTO ANOTHER APARTMENT I HAVE AN 3 MONTH OLD I CANT COMPROMISE WITH WAITING TOO LONGBusiness Response Dear Ms. [redacted] Eden at Watersedge strives to provide timely repairs. On 3/14/2016, your ceiling leak was repaired. You received a follow up call on the next business day and agreed that the repairs were done to your satisfaction. We also cleaned your carpet (high traffic area) and extracted the wet padding that was caused by the ceiling leak. If you have any further questions or concerns, please contact the office and we apologize for the inconvenience. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)my ceiling hasn't been replaced in my master bedroom. there is mold and mildew. they did come out and repair the top of the roof. the carpet guy came out and removed the padding underneath the carpet where the roof was leaking. The manager did call me on the 15th and I asked about the roofing repair and shampooing the carpet because there was a horrible smell. he informed that the carpet guy will be back out to shampoo it and they will repair the roof such as cut down and replace plywood and any beams. I told him ok. I went to the rental office on 03/21/16 and informed him no one came out to repair the roofing and shampoo the carpet he Patrick said that they are contracted with a company that only comes out on Wednesdays. and he would have someone come out the same day and start on the roof. Well its 03/23/2016 no one has came out or called to let me know when they would be out. As of today there is still mold and mildew on my ceiling and the room still has a horrible smell and the carpet hasn't been shampood or padding replaced. Final Consumer Response the repairs have been made to my satisfactory. I would like to say thanks to the resident manager Patrick for being so patient and understanding. Thank you Eden at watersedge.

Desired SettlementHey this is [redacted] I'm calling regarding my residents, I live in the edens of watersedge the problem is that I pay rent every month ON TIME, an my air been out for a month porch light been out for 3weeks an I have bed bugs , they had the pest control to come out an cure the problem but the bedbugs are still coming back .. I have contacting the office , maintenece men almost everyday this week the women in the office have a nasty attitud an act like there tired of me coming by , I live alone with my 2year old son I go to work at 5am my ali be very very dark anI have to walk down a hall to get to my car it fritens me because I have let them know all month since the end of august an they seem to not even car please help me ..my address is [redacted]. Phone number [redacted]Business Response Dear Ms.[redacted], Eden at Watersedge strives to provide excellent customer service and timely repairs. Please be advised that there has been several attempts made to contact you regarding these issues. On 10/15/2015, your air conditioner was repaired and your porch light was replaced. Also, on the same day, your initial bed bug treatment was partially completed due to incomplete preparation. However, you have a follow-up treatment scheduled for 10/26/2015. Please review and follow all steps on the preparation letter to ensure the treatment take its full effect. Once the second treatment is properly complete, you should no longer see bed bug activity after the first week. Please contact us regarding this matter and we apologize for the inconvenience.

When I made it home Friday night 07/17/15, I noticed that it was quite warm in my apartment. When I turned the air on it was blowing extremely hot airWhen I made it home Friday night 07/17/15, I noticed that it was quite warm in my apartment. When I turned the air on it was blowing extremely hot air. On Saturday, 07/18/15 I informed the people in the leasing off that my air has stopped working. They said maintenance will get to it. On Monday, 07/20/15, I informed them again about my air. They said they will get to it. In my apartment is almost 90 degrees. On Tuesday, 07/21/15 I inform them again about my air. Now, it's getting to hot to even stay here. On today, Wednesday, 07/22/15 I informed them once again about my air. Something has to be done ASAP!!!Desired SettlementThe resolution for the matter is just come fix the air.Business Response Dear Mr. [redacted] strives to provide timely repairs. On 7/23/2015, our maintenance technician went to your home to repair the a/c unit. On 7/24/2015, you received a follow up call and stated that the unit was repaired to your satisfaction. We apologize for any inconveniences you have experienced. Please contact the office if you have any questions or concerns, thanks.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) The maintenance technician finally came out to repair the air after a whole week in 90+ degrees weather.

Window or walls have not been repairedI'm not for sure of dates, but I know what and how many times I have called the office to repair their work.. We have had 2 big holes in my hallway wall since after we first moved in.. My kitchen window was broken out and yet no one has come to repair it and I have 2 small children in the home. We were sprayed for bed bugs and were informed that bedbugs had been painted over before we moved in. We were given the balance for everyone who got treated. Now they are saying they will start eviction proceedings if I don't pay the balance by a certain day. Which was told to me that I could [redacted] in a payment plan..Desired SettlementBed bug bill removed and damages repairedBusiness Response Dear Ms. [redacted],Eden at Watersedge strives to provide excellent customer service and timely repairs. As of 3/17/2016 all of your repairs were complete. You received a follow up on 3/18/2016 and stated that the repairs were done to your satisfaction. Also, we spoke about your payments towards the Bed Bugs fees. I assured you that as long as you continued to make payments towards those fees we would not proceed with any eviction process. Please continue to uphold your payment arrangements. If you have any questions or concerns regarding this matter please contact the front office and we apologize for the inconvenience. Consumer Response The Company has told that if I don't pay them all of the money that is owed on an Bed Bug treated that they will filled eviction on me.the Bed Bug treatment were in 11/05/2015 but I havent had any extra money to pay on the treatment but I have been paying rent. But the Assistant Manager Ashley told on 04/292016 that If I don't pay anything on the Bed Bug treatment that she will filed eviction on me starting. 05/01/2016. I didn't know at all that these apartments had Bed Bugs so bad. They are blaming the residents for the bed bugs. Consumer's Desired Resolution:The resolutionI'm looking is for them to stop the eviction and take off the Bed Bug treatment off my billed because these apartments are infested them bad.

Maintenance and RepairI have been living in these apartments for more than 5 years. Every time management changes the service gets worse. I have been without air for 5 days. I called and reported the issue and was told that they would get to it when they can. I have come home for the past 2 weeks with water standing in my entryway from the washroom. I have called about that and was told that they will get to it when they can. The washing machine hasn't been working for more than a week and has been reported to the office and it still has not been fixed. The ladies in the office are very rude and act very unconcerned.Every time I ask for the corporate office number I'm always told that they don't have a number to give me. My rent is paid every month on time and I shouldn't have any problems getting things fixed in a timely manner.Desired SettlementI would like to have the corporate office phone number and have all repairs done as soon as possible.Business Response Dear Mr. [redacted] strives to provide excellent customer service and timely repairs. As of 9/24/2015 all of your repairs were complete. You received a follow up on 9/25/2015 and stated that the repairs were done to your satisfaction. Your customer service complaint was formally addressed with members of the office staff. Please contact the office if you have any question or concerns and we apologize for the inconvenience.

Dishwasher, air conditioning and rudeness of staff (Theo Farmer), timely manner of which it takes to fix maintenance issuesI called the office of eden at Watersedge apartments as well as went to the office to complain about maintenance issues. I payed my rent with the issue written on my money order as well. It's 23 days later and the dishwasher is causing an awful odor in my home. I called earlier this week (on a recorded call) and asked about when someone is going to fix the problem. I was told that maintenance is fixing air conditioning units and my problem would be handled. Today I called and spoke with Theo in the office and not only did he tell me that I can not have the corporate number but also after I asked if I could speak with someone else he kept placing me on hold stating the other person was checking voice messages and I have to wait. I've had several maintenance issues over the years. Including but not limited to my air/heat being inoperable during extreme climates. The last time I made a complaint with the corporate branch and eden @ Watersedge I had a letter threatening to evict me for a pet cost that I paid in a timely manner. Even after I paid it still was harassed with threatening eviction letters about the same thing until I threatened them with a law suit for harassment. I pay my rent on time EVERY month. There's no excuse for any maintenance issue not being handled by a model resident! I have company visiting from out of town for the holidays and my home stinks! So embarrassed and stressed by this issue. I love my apartment but sadly to say I'm going to seek another resident because of the staff's misconduct and maintenance issues. I Do not recommend anyone moving here and dealing with the things I've been subjected to all because staff doesn't want to do what the tenants are paying for.Desired SettlementA new dishwasher that I can use because this one has been worked on numerous of times and keeps breaking and getting stopped up. Also Theo needs to be trained on how to deal with consumers. He's rude every time I talk to him about an issue. His customer service skills are not up to standards.Business Response Dear Ms. [redacted], Please be advised that Eden at Watersedge strives to provide timely repairs. You're A/C and dishwasher was repaired on 6/1/2016. You received a follow up call on the same day as service 6/1/2016 and stated that it was repaired to your satisfaction. Also note, that we take pride in serving our customers. To be fair, all requests are repaired in the order received depending on the nature of the request. Please contact the office if you have any questions and we apologize for any inconvenience. Consumer Response Today my issue was handled! I'm so pleased with the swiftness of fixing the problem just wish it didn't have to go to this extent. The property manager called me and was very professional with making sure my issues (all of them) were taken care of. With the professionalism and courtesy I experienced today I would surely recommend Eden @ Watersedge to anyone! Keep up the good work and thank you all!