Revdex.com,We have, in good faith, put forth an extended effort to resolve this situation The total cost was discounted by excusing an unpaid balance and a significant refund was given This was willingly done on our part before any accusations were made to the Revdex.com We believe we’ve been more than fair Please contact us if anything additional is needed.Thank you for all your help[redacted]
Thank you for allowing us the opportunity to share our perspective and defend the statements and accusations madeagainst our organizationFrom our inception, we have never had such a complaint as the overwhelmingly majority of ourclients will report an atmosphere of accountability that fosters the opportunity to learn to love God, self and others withsafe boundariesWe will do as much as we can to demonstrate the sincerity of our program, the policies we have inplace and the actual services we provide in light of what this client proposedIt’s important to state that we advertiseourselves as a Christian program, and everything on our website conveys with distinct clarity the belief systems thatdrive what we doIt would be impossible to be confused about the fact that Christianity, including Bible studies, classesand church are at the heart of this programFurthermore, we assess each person to make sure they are comfortablewith our belief systems so we match their needs and expectationsWe understand that a client that would be offended orin disagreement would not be a good match for us or for other clients seeking a Christian point of viewMr [redacted] knewthis from day one, and stated in paperwork (as included) that he desired a Biblical, Christian perspective, and was inagreement with this approach, along with all the requirements of the program itself.A treatment program that doesn’t hold a client accountable has no right to be in this businessStructured accountabilityin a treatment environment is the essential nature of the product we advertise and useWithout it, chaos would quicklyerupt as everyone would be allowed to run their own program and decide what to attend, and what to skipOur loving,structured approach has worked wonderfully and is attested to by hundreds and hundreds of other clientsWe areterribly sorry that Mr [redacted] doesn’t share that point of view, but in this letter we will show the way we truly tried to be fairand to uphold our signed agreementWe went above and beyond our responsibility to meet this family without becomingenablers.Thank you for getting a proper HIPPA release of confidential information from Mr [redacted] so we can bring clarity to theaccusations made against usSince there are a few, I will address each one in the order they follow in the complaintIwill also include sections of our contracts and agreements that support our defenseAdditionally, I will provide copies of Mr***’s original signed agreement but ask that you not post those documents on your website as we believe HIPPAwould not allow it.It is important that we start with, and make clear, the fact that during the complete intake process, both [redacted] andhis mother were present, and both reviewed the intake paperwork as [redacted] initialed, dated and signed each document.Complaint Part #1: “We contacted New Life Spirit Recovery and were made comfortable knowing that I wouldhave two separate regiments to my treatment.”Response to Complaint Part # 1: Mr***’s statement is not trueHe was made fully aware that what he requestedwas a package that included up to five days in detox and thirty days of treatmentPage of the contract he signspecifically states: “I understand that my up to five day detox choice is no longer a stand-alone option, but hasnow become part of my overall treatment package.” This couldn’t be clearer.Complaint Part #2: “I was threatened DAILY with expulsion from the Program if I did not agree to beingforcefed religion and group prayer.”Response to Complaint Part # 2: This is untrueThere is quite a difference between being held accountable andbeing force fed religionThe agreement Mr [redacted] signed upon entry specifically states we are a Christian program andlists all the types of classes and groups he would be expected to attendBefore Mr [redacted] entered the program, heinitialed each area of the agreement committing to fully participateIt was his responsibility to stick to his agreement andour responsibility to hold him accountable to itHe was held accountable, just as everyone else that enters program is.In over ten years of operation, with much of the same staff on board, we have never before been accused of suchtacticsThere is a difference between the word he uses “threatened” and what really transpiredHe was warned that hewould be discharged from program if he didn’t conform to his agreement and participate in what he signed up forIn thefollowing two paragraphs, we have highlighted and underlined parts of the intake agreement that specifically addresswhat was agreed:Page of the “CLIENT’s ADMISSION AGREEMENT” states the following:_____ The services I can expect from New Life Spirit Recovery and agree to participate in may include but not belimited to the following:Substance Abuse CounselingCodependency & Family ClassesGroup SessionsAlcohol & Drug Education CoursesLife SkillsRelapse PreventionAnger Management (if applicable)Domestic Violence (if applicable)Nutrition ClassChristian Bible studiesChristian church services Page of the “CLIENT’s ADMISSION AGREEMENT” states the following:_____ iMy treatment at NLSR may be terminated if any of the following exist:I use or possess drugs, paraphernalia, or alcohol on the premisesI violate the total abstinence conditionViolent acts or threats of violence against staff, clients, self or another personFailure to adhere to treatment plans regarding attendance, compliance, sobriety and writtenassignmentsFailure to submit to a UA (submit a urine sample) or BAC (Alcohol Breathalyzer) test immediatelywhen requestedFailure (one positive reading) of one UA or BAC testI seize another’s property without permission or damaged property belonging to NLSR, staff, oranother client.Mr [redacted] was choosing to resist and not participate as agreed and was warned that he would be discharged fromprogram if he didn’t adhere to what he signed up for.Complaint Part #3: New Life DID refund my mom $( I'm sure they know they deceived her ) so I am onlylooking to get back an additional $ 2,366.68.Response to Complaint Part #3: According to the admission agreement, Mr [redacted] was not entitled to any refund if hechose to leave the programBut in good faith, we chose to refund a generous portion anyway.Page of the “Financial Admission Agreement” clearly states the facility REFUND POLICY in LARGE font thatwas initialed, dated and signed by Mr [redacted] before he entered the programIt is as follows:“REFUND POLICY______Fees for NEW LIFE SPIRIT RECOVERY, INCprograms are one time, comprehensive fees, and are nonrefundablein the event I leave or I am discharged from program prior to completion.”Again, Mr [redacted] was not entitled to a refund but was, in good faith, refunded a generous portion anywayComplaint Part #4: I also DESERVE a letter indicating a successful completion of the DETOX portion of theProgramAnything less is simply vindictive.Response to Complaint Part #4: This was provided as requestedA letter was sent to Mr [redacted] shortly after he leftthe program as requested and we are confident it was received because his mother responded with a thank you note.(both a copy of the letter and his mother’s email response will accompany this letter)Supporting Documents:? Financial Admission Agreement? Client’s Admission Agreement? Copy of the requested letter regarding detox? Copy of the refund receipt? Copy of the mother’s email response confirming the letter was received and she was pleasedPlease note: The client’s mother [redacted] , the person who actually paid for [redacted] ’s program received her partial refundon June 2nd, (which was a $refund and a $discount) and the letter they requested on June 9thYou can see byher email response (included with this letter) on June 10th that they were received and [redacted] was pleasedThe lastcommunication our facility had with this family was with [redacted] via email on June 10, thanking us.Again, we are requesting that you not release the included supporting documents we are providing for public view.Regardless to having a release, we’re still concerned that making this information available for public view may violateHIPPA restrictionsThank you for understanding the potential risks involved and the seriousness of our concern.It is our belief that we went above and beyond our contractual responsibility to resolve this complaint and hope, allconsidered, that you will not allow it to affect our Revdex.com ratingThank you for all your help.Any additional advice you can offer will be greatly appreciated.Sincerely,NEW LIFE SPIRIT RECOVERY, INC[redacted] , PHD.DMin, MCA, CAODC-CS, NCAC1, FACAddictions SpecialistExecutive Director
Revdex.com,We have, in good faith, put forth an extended effort to resolve this situation The total cost was discounted by excusing an unpaid balance and a significant refund was given This was willingly done on our part before any accusations were made to the Revdex.com We believe we’ve been more than fair Please contact us if anything additional is needed.Thank you for all your help[redacted]
Thank you for allowing us the opportunity to share our perspective and defend the statements and accusations madeagainst our organizationFrom our inception, we have never had such a complaint as the overwhelmingly majority of ourclients will report an atmosphere of accountability that fosters the opportunity to learn to love God, self and others withsafe boundariesWe will do as much as we can to demonstrate the sincerity of our program, the policies we have inplace and the actual services we provide in light of what this client proposedIt’s important to state that we advertiseourselves as a Christian program, and everything on our website conveys with distinct clarity the belief systems thatdrive what we doIt would be impossible to be confused about the fact that Christianity, including Bible studies, classesand church are at the heart of this programFurthermore, we assess each person to make sure they are comfortablewith our belief systems so we match their needs and expectationsWe understand that a client that would be offended orin disagreement would not be a good match for us or for other clients seeking a Christian point of viewMr [redacted] knewthis from day one, and stated in paperwork (as included) that he desired a Biblical, Christian perspective, and was inagreement with this approach, along with all the requirements of the program itself.A treatment program that doesn’t hold a client accountable has no right to be in this businessStructured accountabilityin a treatment environment is the essential nature of the product we advertise and useWithout it, chaos would quicklyerupt as everyone would be allowed to run their own program and decide what to attend, and what to skipOur loving,structured approach has worked wonderfully and is attested to by hundreds and hundreds of other clientsWe areterribly sorry that Mr [redacted] doesn’t share that point of view, but in this letter we will show the way we truly tried to be fairand to uphold our signed agreementWe went above and beyond our responsibility to meet this family without becomingenablers.Thank you for getting a proper HIPPA release of confidential information from Mr [redacted] so we can bring clarity to theaccusations made against usSince there are a few, I will address each one in the order they follow in the complaintIwill also include sections of our contracts and agreements that support our defenseAdditionally, I will provide copies of Mr***’s original signed agreement but ask that you not post those documents on your website as we believe HIPPAwould not allow it.It is important that we start with, and make clear, the fact that during the complete intake process, both [redacted] andhis mother were present, and both reviewed the intake paperwork as [redacted] initialed, dated and signed each document.Complaint Part #1: “We contacted New Life Spirit Recovery and were made comfortable knowing that I wouldhave two separate regiments to my treatment.”Response to Complaint Part # 1: Mr***’s statement is not trueHe was made fully aware that what he requestedwas a package that included up to five days in detox and thirty days of treatmentPage of the contract he signspecifically states: “I understand that my up to five day detox choice is no longer a stand-alone option, but hasnow become part of my overall treatment package.” This couldn’t be clearer.Complaint Part #2: “I was threatened DAILY with expulsion from the Program if I did not agree to beingforcefed religion and group prayer.”Response to Complaint Part # 2: This is untrueThere is quite a difference between being held accountable andbeing force fed religionThe agreement Mr [redacted] signed upon entry specifically states we are a Christian program andlists all the types of classes and groups he would be expected to attendBefore Mr [redacted] entered the program, heinitialed each area of the agreement committing to fully participateIt was his responsibility to stick to his agreement andour responsibility to hold him accountable to itHe was held accountable, just as everyone else that enters program is.In over ten years of operation, with much of the same staff on board, we have never before been accused of suchtacticsThere is a difference between the word he uses “threatened” and what really transpiredHe was warned that hewould be discharged from program if he didn’t conform to his agreement and participate in what he signed up forIn thefollowing two paragraphs, we have highlighted and underlined parts of the intake agreement that specifically addresswhat was agreed:Page of the “CLIENT’s ADMISSION AGREEMENT” states the following:_____ The services I can expect from New Life Spirit Recovery and agree to participate in may include but not belimited to the following:Substance Abuse CounselingCodependency & Family ClassesGroup SessionsAlcohol & Drug Education CoursesLife SkillsRelapse PreventionAnger Management (if applicable)Domestic Violence (if applicable)Nutrition ClassChristian Bible studiesChristian church services Page of the “CLIENT’s ADMISSION AGREEMENT” states the following:_____ iMy treatment at NLSR may be terminated if any of the following exist:I use or possess drugs, paraphernalia, or alcohol on the premisesI violate the total abstinence conditionViolent acts or threats of violence against staff, clients, self or another personFailure to adhere to treatment plans regarding attendance, compliance, sobriety and writtenassignmentsFailure to submit to a UA (submit a urine sample) or BAC (Alcohol Breathalyzer) test immediatelywhen requestedFailure (one positive reading) of one UA or BAC testI seize another’s property without permission or damaged property belonging to NLSR, staff, oranother client.Mr [redacted] was choosing to resist and not participate as agreed and was warned that he would be discharged fromprogram if he didn’t adhere to what he signed up for.Complaint Part #3: New Life DID refund my mom $( I'm sure they know they deceived her ) so I am onlylooking to get back an additional $ 2,366.68.Response to Complaint Part #3: According to the admission agreement, Mr [redacted] was not entitled to any refund if hechose to leave the programBut in good faith, we chose to refund a generous portion anyway.Page of the “Financial Admission Agreement” clearly states the facility REFUND POLICY in LARGE font thatwas initialed, dated and signed by Mr [redacted] before he entered the programIt is as follows:“REFUND POLICY______Fees for NEW LIFE SPIRIT RECOVERY, INCprograms are one time, comprehensive fees, and are nonrefundablein the event I leave or I am discharged from program prior to completion.”Again, Mr [redacted] was not entitled to a refund but was, in good faith, refunded a generous portion anywayComplaint Part #4: I also DESERVE a letter indicating a successful completion of the DETOX portion of theProgramAnything less is simply vindictive.Response to Complaint Part #4: This was provided as requestedA letter was sent to Mr [redacted] shortly after he leftthe program as requested and we are confident it was received because his mother responded with a thank you note.(both a copy of the letter and his mother’s email response will accompany this letter)Supporting Documents:? Financial Admission Agreement? Client’s Admission Agreement? Copy of the requested letter regarding detox? Copy of the refund receipt? Copy of the mother’s email response confirming the letter was received and she was pleasedPlease note: The client’s mother [redacted] , the person who actually paid for [redacted] ’s program received her partial refundon June 2nd, (which was a $refund and a $discount) and the letter they requested on June 9thYou can see byher email response (included with this letter) on June 10th that they were received and [redacted] was pleasedThe lastcommunication our facility had with this family was with [redacted] via email on June 10, thanking us.Again, we are requesting that you not release the included supporting documents we are providing for public view.Regardless to having a release, we’re still concerned that making this information available for public view may violateHIPPA restrictionsThank you for understanding the potential risks involved and the seriousness of our concern.It is our belief that we went above and beyond our contractual responsibility to resolve this complaint and hope, allconsidered, that you will not allow it to affect our Revdex.com ratingThank you for all your help.Any additional advice you can offer will be greatly appreciated.Sincerely,NEW LIFE SPIRIT RECOVERY, INC[redacted] , PHD.DMin, MCA, CAODC-CS, NCAC1, FACAddictions SpecialistExecutive Director