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New Life Upholstery Company

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New Life Upholstery Company Reviews (5)

Hi ***, I left tried to reach you periodically and we have missed each otherI have offered my direct cell phone # [redacted] so I can take care of this for you.Bobby

In regards to the complaint received with [redacted] I, Bobby J [redacted] the Branch Manager have spoken to the client on 11/***He restated his issues that his current power wheelchair needs repairsHe has a high end manufacturer named Permobil and the parts are very expensive to replace under his insurance, MedicareHe did not purchase the power wheelchair from our company and we are not obligated to fix his wheelchair as we do not have a contract with MedicareI advised [redacted] that if we sold his chair originally, we would honor any repairs needed with his original insuranceSince he purchased it elsewhere, he is aware that our company cannot lose money trying to fix his high-end Permobil powerchairI also addressed that another tenant in his building had his powerchair wheelchair fixed by our company because he has a powerchair that is not high end, therefore the cost of parts are not expensiveHe is aware and understands that he is unable to get his chair fixed with our company, unless he pays for the parts in full and we can submit the claim to Medicare on his behalf to receive partial reimbursementHe is very close to qualifying for a new powerchair through Medicare and at this point he just needs his batteries replacedI advised [redacted] that I will install a used set of batteries for him to keep his chair moving along as he proceeds in getting a new wheelchairHe is satisfied with my resolution.I left a voicemail for him to setup a repair date and I am waiting on his response.Thank YouBobby J***Branch Manager

Hi [redacted], I left tried to reach you periodically and we have missed each other. I have offered my direct cell phone # [redacted] so I can take care of this for you.Bobby

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As home medical is aware the co that sold the chair to me would not pick up this chair for service because it was out of there service area so they claimed  even though they had no problem selling it and collecting a payment from medicare at that point a clam was filed against them  after several calls to medicare and permobil home medical agreed to service the chair in 2014 and all corresponding paperwork was forward to them medicare only pay for a chair every 5 years and the holder of the paperwork are the ones need to make repairs to the wheelchair they serviced this chair before without a problem they should be able to service it again however we are im communication and perhaps a resolution could be worked out. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In regards to the complaint received with [redacted]. I, Bobby J[redacted] the Branch Manager have spoken to the client on 11/[redacted]15. He restated his issues that his current power wheelchair needs repairs. He has a high end manufacturer named Permobil and the parts are very expensive to replace under...

his insurance, Medicare. He did not purchase the power wheelchair from our company and we are not obligated to fix his wheelchair as we do not have a contract with Medicare. I advised [redacted] that if we sold his chair originally, we would honor any repairs needed with his original insurance. Since he purchased it elsewhere, he is aware that our company cannot lose money trying to fix his high-end Permobil powerchair. I also addressed that another tenant in his building had his powerchair wheelchair fixed by our company because he has a powerchair that is not high end, therefore the cost of parts are not expensive. He is aware and understands that he is unable to get his chair fixed with our company, unless he pays for the parts in full and we can submit the claim to Medicare on his behalf to receive partial reimbursement. He is very close to qualifying for a new powerchair through Medicare and at this point he just needs his batteries replaced. I advised [redacted] that I will install a used set of batteries for him to keep his chair moving along as he proceeds in getting a new wheelchair. He is satisfied with my resolution.I left a voicemail for him to setup a repair date and I am waiting on his response.Thank YouBobby J[redacted]Branch Manager

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