New Media Publishing

[redacted] ***,The carpet that you had picked out was a level carpetI understand there were issues with defects from the material that the vendor supplied***, our production manager at the time, gave you an option to either wait on the vendor to send the correct material or you could choose carpet that we had in stockSince you wanted this installed before Christmas, you chose to use our stock carpet because you did not want to wait [redacted] had brought you several options that you could choose from all of which are a level carpet(That is more expensive than a level that you had originally purchased) You picked one of our stock carpets and had signed off on this carpet to be installedWe let you know that with all the hassle you would not be charged for the upgrade of the carpet

Last August, [redacted] Flooring did contract work with [redacted] to replace wood floors and baseboards in her water damaged homeWood floors were installed and accepted by home ownerT-molds apparently did not meet customers expectations and after reordering were accepted Tile was installed in one small bathroom Customer requested salesman find her a quick inexpensive tile for her powder bathAfter installed customer claimed tile looked cheap and from Home Depot [redacted] Flooring credited and never charged customer for the feet of tile Baseboards were delivered to job site for contractor to paint prior to installation [redacted] Flooring was informed baseboards were installed by contractor and a credit was due [redacted] Flooring attempted to reimburse 100% of the contracted amount of the labor for baseboards Apparently customers contractor charged 3X the amount [redacted] Floorings contracted amount and there arose the dispute Our goal is to satisfy each and every customer and our offer of full reimbursement of installation of baseboards remains open of $ [redacted]

We received your complaint from Brad ***As for the payment in full, It is clearly stated in the contract that he signed that total contract price is due on the scheduled date of installation We have made every effort to resolve the issues with the grout haze on the floorThe sales person [redacted] returned again on October 10th with an industrial floor stripper to personally strip and buff his floorsIt was explained to Mr [redacted] that the haze will dissipate after three or four cleanings

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have reached a Settlement with the PetersonsThe agreement was signed on April 10th, We have sent a check in the amount of $3,to settle the dispute

Complaint: [redacted]
I am rejecting this response because: There was a defect in the original carpet and that was a cause of some of the delay.  However, Chase also was responsible for some of the delay by not ordering the carpet when promised and by not showing up for an appt to install.  When we agreed to go ahead and choose new carpet from stock, it was with [redacted]' assurance that it was the same or better quality carpet.  On paper, maybe it says the stock carpet is a higher level.  They are different manufacturers though, so it's not comparing apples to apples.  We have asked a couple of times for someone to actually come and look at the two different carpets.  You will see that what was installed is lower quality than what we paid for.
Regards,
[redacted] [redacted]

Last August, [redacted] Flooring did contract work with [redacted] to replace wood floors and baseboards in her water damaged home. Wood floors were installed and accepted by home owner. T-molds apparently did not meet customers expectations and after reordering were accepted.  Tile was installed...

in one small bathroom  Customer requested salesman find her a quick inexpensive tile for her powder bath. After installed customer claimed tile looked cheap and from Home Depot. [redacted] Flooring credited and never charged customer for the 35 feet of tile.  Baseboards were delivered to job site for contractor to paint prior to installation.  [redacted] Flooring was informed baseboards were installed by contractor and a credit was due. [redacted] Flooring attempted to reimburse 100% of the contracted amount of the labor for baseboards.  Apparently customers contractor charged 3X the amount [redacted] Floorings contracted amount and there arose the dispute.  Our goal is to satisfy each and every customer and our offer of full reimbursement of installation of baseboards remains open of $280.00. [redacted] [redacted]

As for [redacted] at game run has been resolved. The manufacture is supplying material and chase is paying for labor.  We only warranty Installation not material. Warranty for material is up to the vendor.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have reached a Settlement with the Petersons. The agreement was signed on April 10th, 2017. We have sent a check in the amount of $3,687.50 to settle the dispute.

We received your complaint from Brad [redacted]. As for the payment in full, It is clearly stated in the contract that he signed that total contract price is due on the scheduled date of installation.  We have made every effort to resolve the issues with the grout haze on the floor. The sales...

person [redacted] returned again on October 10th with an industrial floor stripper to personally strip and buff his floors. It was explained to Mr. [redacted] that the haze will dissipate after three or four cleanings.

[redacted],The carpet that you had picked out was a level 2 carpet. I understand there were issues with defects from the material that the vendor supplied. [redacted], our production manager at the time, gave you an option to either wait on the vendor to send the correct material or you could choose...

carpet that we had in stock. Since you wanted this installed before Christmas, you chose to use our stock carpet because you did not want to wait. [redacted] had brought you several options that you could choose from all of which are a level 3 carpet. (That is more expensive than a level 2 that you had originally purchased) You picked one of our stock carpets and had signed off on this carpet to be installed. We let you know that with all the hassle you would not be charged for the upgrade of the carpet.