Initial Business Response / [redacted] (1000, 5, 2017/01/16) */ With regards to [redacted] complaint on his [redacted] , the condition he refers to was caused by rock chips peeling the paint of the truck This is not a warrantable condition [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/01/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept the answer of [redacted] because there's no way that rocks can have hit the buttom of the door [redacted] Final Business Response / [redacted] (4000, 12, 2017/01/17) */ I will be scanning the warranty that applies to [redacted] truck shortlyIf you have any questions please do not hesitate to contact me As a note, you can see that the warranty stipulates that the rust condition has to be "perforated" from the inside out [redacted] condition is surface rust [redacted] Final Consumer Response / [redacted] (4200, 15, 2017/01/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their proposal cause my truck was always at lounsbury garage for maintenance for the last years and it was up to them to check the green light underneath the hood of the truck wich actualy the green light is still on and the truck [redacted]
Initial Business Response /* (1000, 5, 2017/01/16) */
With regards to [redacted] complaint on his [redacted], the condition he refers to was caused by rock chips peeling the paint of the truck.
This is not a warrantable condition.
...
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2017/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the answer of [redacted] because there's no way that rocks can have hit the buttom of the door[redacted]
Final Business Response /* (4000, 12, 2017/01/17) */
I will be scanning the warranty that applies to [redacted] truck shortly. If you have any questions please do not hesitate to contact me.
As a note, you can see that the warranty stipulates that the rust condition has to be "perforated" from the inside out. [redacted] condition is surface rust.
[redacted]
Final Consumer Response /* (4200, 15, 2017/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their proposal cause my truck was always at lounsbury garage for maintenance for the last 6 years and it was up to them to check the green light underneath the hood of the truck wich actualy the green light is still on and the truck [redacted]
Initial Business Response / [redacted] (1000, 5, 2017/01/16) */ With regards to [redacted] complaint on his [redacted] , the condition he refers to was caused by rock chips peeling the paint of the truck This is not a warrantable condition [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/01/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept the answer of [redacted] because there's no way that rocks can have hit the buttom of the door [redacted] Final Business Response / [redacted] (4000, 12, 2017/01/17) */ I will be scanning the warranty that applies to [redacted] truck shortlyIf you have any questions please do not hesitate to contact me As a note, you can see that the warranty stipulates that the rust condition has to be "perforated" from the inside out [redacted] condition is surface rust [redacted] Final Consumer Response / [redacted] (4200, 15, 2017/01/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their proposal cause my truck was always at lounsbury garage for maintenance for the last years and it was up to them to check the green light underneath the hood of the truck wich actualy the green light is still on and the truck [redacted]
Initial Business Response /* (1000, 5, 2017/01/16) */
With regards to [redacted] complaint on his [redacted], the condition he refers to was caused by rock chips peeling the paint of the truck.
This is not a warrantable condition.
...
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2017/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the answer of [redacted] because there's no way that rocks can have hit the buttom of the door[redacted]
Final Business Response /* (4000, 12, 2017/01/17) */
I will be scanning the warranty that applies to [redacted] truck shortly. If you have any questions please do not hesitate to contact me.
As a note, you can see that the warranty stipulates that the rust condition has to be "perforated" from the inside out. [redacted] condition is surface rust.
[redacted]
Final Consumer Response /* (4200, 15, 2017/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their proposal cause my truck was always at lounsbury garage for maintenance for the last 6 years and it was up to them to check the green light underneath the hood of the truck wich actualy the green light is still on and the truck [redacted]