On December 27, Mr [redacted] brought his Hyundai Sonata in to our [redacted] location for an engine diagnosticHe had stated that his check engine light was illuminating on and off and that at random his vehicle would shut downWe explained that we needed to start with a diagnostic and see where the problems were and what would be required to do to get the vehicle back in running conditionMr [redacted] said that this was fine, but with a caveat, that he wanted to spend as little as possible because he was selling the vehicleWe explained that we would inspect the vehicle and make recommendations as necessary to repair his vehicleMr [redacted] agreed and left his vehicle for diagnosisUpon test driving the vehicle, the technician was unable to duplicate the shutdown issue but did witness that the Check Engine Light would illuminate and then shut offThe technician plugged in with the scan tool to observe the codes in the computer and to watch the live running dataThe codes in the computer were all misfire codes and the short term fuel trims were out of operating rangeThere was also a pending code, meaning that the computer had seen a failure but not enough times to set a fault code, for the mass airflow sensorUpon further inspection the technician found that the valve cover gasket spark plug tube seals were leaking profusely into the spark plug tubes and soaking the spark plug wireThe spark plug wires were starting to arc against the block due to being oil soaked and due to the age of the spark plugs, and that the throttle body was carbon filledThe technician noted several other things wrong with the vehicle as well, unrelated to the runability of the vehicleThere were other engine oil leaks, the tires were bald enough that the steel cords were coming through, the air filter was dirty, the power steering pressure line was leaking, the rack and pinion was leaking, radiator hoses were leaking, and the ball joints had excessive playThe technician recommended first starting with the spark plugs, wires, and valve cover gaskets to eliminate the engine misfires, because with a misfire the engine cannot properly run, the computer continues to compensate for this, and with bad enough misfires the vehicle can stall and die without the proper spark being provided We spoke with Mr [redacted] and explained this to himWe also forewarned him that there may be other issues once this is complete and prepared him that the mass airflow sensor may also have a problem, but we could not fully make a diagnosis on the other items until the vehicle ran properly and the computer was not forced to compensate for the multiple misfiresMr [redacted] agreed to have us replace his spark plugs, spark plug wires, and valve cover gasket but requested that nothing further be done as he was looking to sell the vehicle or trade it inWe agreed and the technician proceeded with the workUpon completion the technician also cleaned the sensor wire in the mass airflow as he noticed that the sensor had debris inside of it and the sensor wire was dirtyThe technician test drove the vehicle and found no further problems with the check engine light illuminating, nor was he able to duplicate the stalling issueMr [redacted] was called and this information was relayed to him at this timeWe also informed him that there was still a possibility of other issues, but they were not present at that time, however, if they did persist, he would need to bring the vehicle back and we would recheck furtherMr [redacted] agreed and came to pay for and pick up his vehicleThe mileage at this time was 138894.On December 29, we found Mr [redacted] vehicle in our parking lot and the key was dropped in our night drop boxMr [redacted] called us later that morning to inform us that the vehicle was stalling and had eventually died and would not restartHe stated that he had driven it home with no issues, not far from our facility, and that his wife had driven it to church and that on the way there, the vehicle was stuttering and then stalledShe was able to restart the vehicle and got it thereA friend inspected the vehicle and suspected that it might be a battery problem as there was some corrosion at the terminalI explained to Mr [redacted] that if the vehicle was cranking and not starting that the battery was in good shape, there had to be another problemWe agreed to examine the vehicle, again, at no charge as per our agreement and to call him with answersWhen the technician went to the vehicle it started immediately with no concernsThere was an engine light illuminated and the code in the computer was for crankshaft position sensor failureThe technician checked to ensure that there was indeed a crankshaft position reference signal at the computerThere was a signal from the sensor and no problems were foundWe cleared the engine light and allowed the vehicle to run and continued to check the reference from the sensorAfter running for some time, the computer again set the engine light with the same code for crankshaft position sensor failure and we could watch the signal from the sensor dropping in and outThe crankshaft position sensor on this vehicle is located behind the timing cover and under the timing beltWe explained to Mr [redacted] the procedure for replacement of the sensor and advised that if we were going to go far enough as to replace the sensor, that it would be a good idea to replace the timing belt components that are behind the cover as most of the labor to replace these items is in the removal of the coversMr [redacted] , again, iterated that he was attempting to get rid of the vehicle and wanted to spend as little as possible on it until such timeThe manager explained that it would be possible to replace just the sensor without the timing components, however, if we opened the timing cover and found that the belt was in bad enough shape we would have to replace the belt at a minimum as we could not place an old timing belt on a vehicle if it was in bad enough repairMr [redacted] stated that this still was not something he was interested in and would have to get back to usHe stated that he was considering just trading the vehicle in as it was and forgoing any further repairsThe manager explained that it was a far better investment to make the repairs on his vehicle vs completely replacing it, but that if he was set on replacing the vehicle that it would be of a greater value to sell or trade in, if it was in running conditionThe manager offered to help Mr [redacted] on the price of the repair, as he had done with this previous repair, by offering a discount, to attempt to earn his continued businessMr [redacted] stated that he would have to think about it and get back to usMr [redacted] showed up later in the day with a tow truck stating that he had sold the vehicle and was going to forego any further repairsWe gave him the key for his vehicle and he had the car towed away from our facilityThe mileage at that time was Since this time we have had no further communication outside of this letter from the Revdex.comWe attempted to help Mr [redacted] through his vehicle repairs and ensure he had a good running vehicle, while at the same time working within his budgetIt was explained to him very clearly what the steps to diagnose his vehicle were and only the failures found at the time of inspection were recommended and madeMr [redacted] made no attempt to contact us to resolve this at that time, and made no indication that he was unhappy with the services performedHe did express frustration at having to spend more money, but this was an unavoidable expense that had not presented itself upon the initial diagnosisIt was not until miles after the initial diagnosis that the vehicle began having the issues as described by Mr***We made the recommendations based upon the initial diagnosis and then test drove the vehicle and found no further issuesThere was no need to continue testing at this time if no further problems seemingly existWe feel as though we have acted in Mr [redacted] best interest in only recommending the work as necessary at the time of the diagnosisWe attempted to work within the constraints of his budget and his requests based on his intentions with the vehicleWe do not feel that a refund of his money is appropriateWe appreciate your time and attention to this matter and ask that if you have any further questions that you contact us directlyThank you.Sincerely, [redacted] Sun Devil Auto
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Sun Devil Auto is ignoring the fact that the initial symptoms would not have been caused by leaking oil Again, I had two other mechanics review the symptoms when I described them, and both had the same reply, which was basically, "There is NO way that an oil related issue, even if on the spark plugs, would cause your dials to dance around." The one mechanic mentioned the battery, but that was just something that stood out as having corrosion - he wasn't saying that the battery was the issue And since then I have shared the scenario with several other mechanics and they have basically echoed the same - the charges and work done to the vehicle were unnecessary and that any trustworthy mechanic would have been looking for a real cause that has direct connections to what drives the electrical side of the symptoms Even the tow truck driver that towed me from my church lot said there was no way Oil won't make the dashboard dials go crazyThey need to do the right thing this time around since it is very apparent to real mechanics that they ripped me off Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response if full of untruths* *** never went behind the counter*** is the one who jumped up and came around the counter trying to entice *** to hit him* *** never physically or verbally threatened ***From other reviews of Sun Devil Auto it is evident that the management staff is trained to claim they were threatened by the customer* *** did use derogatory remarks because *** insisted there was no oil leak (this after we spent $1945)The disagreement escalated and ended with *** telling us to remove our truck from the premises and we had no warrantyAfter filing a complaint with Sun Devil customer service as well as this complaint we took the truck to a reputable mechanic who determined the oil pan was leaking and appeared the oil pan had not been removed from the truckThey also stated silicone had been used to try to keep the pan from leakingI have receipts showing I paid to have the oil pan removed and the gasket replaced to stop the leakWe want to be reimbursed for the cost of having to take the truck elsewhere for proper repair since *** made it very clear that Sun Devil was not going to do any repairsPeople need to be warned that if you don't let them up sell you then you won't get your vehicle repaired correctly.
Regards,
*** ***
January 28, 2015Revdex.comN12th StreetPhoenix, AZ 850114###-###-#### / ###-###-####RE: ID#:*** ***I am disappointed to hear that Ms*** continued to have a problem after the last visit to our locationHowever I do stand behind all statements made in my letterThe failure of the threads in her oil pan is not caused by us servicing her vehicleIt is unfortunate that the representative from *** *** has misled Ms*** to believe we are the cause of her issue.I would still like to find a resolution to this matter and request the final invoice where *** *** replaced the oil pan of Ms*** vehiclePlease forward to me as soon as possible for my review and I will offer my resolution shortly thereafter.If you have any question you can contact me at ###-###-####.Sincerely,*** ***General Manager
March 16, 2015RevDex.com4428 N12th StreetPhoenix, AZ 85014###-###-####/ ###-###-#### RE: ID#:*** *** On February 23rd Mr*** brought his vehicle in for a re-inspection of an oil leak, he believed it was leaking from the rear
main seal of the engineUpon inspection we found no signs of engine oil leaking but we did find that a transmission cooler line was leaking from the connectionWe tightened the connection and cleaned the area*** the location manager called Mr*** letting him know of our findingsHe started the conversion by asking questions, verifying the color of fluid he was seeing on the ground and find out why he felt the rear main seal was leakingImmediately Mr. *** started accusing *** of not wanting to stand behind our warranty. *** tried to explain to Mr*** the nature of his call was to try to get to the bottom of what type of fluid he was seeing and why he felt the rear main seal was leakingThere were no signs or oil leaking at that time, *** offered to run the vehicle and to continue to check it though out the dayAt that time Mr*** became unreasonable to the point *** asked Mr*** to pick up his vehicle. When Mr*** arrived to pick up his vehicle his actions went from unreasonable to deplorableHe came through the door very animated and was using very offensive languageAt one point he tried to come around the counter in a very aggressive manor asking *** if he wanted to hit himHe also went on to physically threaten *** held his composure and with the help of one of our employees asked Mr*** to leave, Mr*** did finally leave. Because of Mr***’s erratic behavior and the threats made to *** personally he felt the police should be notified Mr. *** has made it impossible to resolve this matterHis behavior wasunacceptable and his actions warranted having to contact the policeI personally spoke to Mr*** a couple of days after the incident and I was offended by the fact Mr*** did not only justify his actions but was proud of the way he had handled the situation. At Sun Devil Auto we strive to treat all of our customers fairlyThe words, the threats, and behavior exhibited by Mr*** were so vulgar I cannot include them in this letter. We feel that this mattershould be closed and no further action should be taken regarding this issueIf you have any question you can contact me at ###-###-####. Sincerely,*** ***General Manager
November
19,
RevDex.com
*** ** *** ***
***
** ***
###-###-####
/ ###-###-####
RE:
ID#: *** ***
I have reviewed this matter very closely and it is very apparent there was a lack of communication between the manager and his
assistantWe don’t do unauthorized repairs but in some cases it is necessary to put a part on for testing and when Mr*** picked up the vehicle the assistant manager who was not working with Mr*** released the vehicle unaware test parts were on the vehicleWhen the store manager discovered that had happen he called Mr*** asking him if he could return so we could remove the test parts from the vehicle, Mr*** agreedWe never heard from Mr*** again until we received his complaint
I would like to address a few of the statements made in Mr***’s complaint. The estimate giving to Mr*** was a fair estimate using high quality parts and at fair market pricesMr*** is trying to compare our pricing to what he can buy parts for online and that is an unfair comparisonWhen you price inexpensive parts at whole sale pricing you will always find a better price online. We are not wholesaling parts; we are a complete automotive repair facility offering high quality repairs, not just shipping a part to him straight from the manufactureWe employ top quality technicians, top quality equipment and warranty on not only the part but we warranty the labor as well
Mr. *** agreed to return the test parts to us and that’s what we were trying to hold him to by calling and following up with himIf he would not have agreed to return those parts we would have not called him back and accepted the loss due to the communication issue between our employeesAt this point we will no longer expect Mr*** to return the parts in question and conceder this matter closed and no further action is recommended regarding this matter
If you have any question you can contact me at ###-###-####
Sincerely,
*** ***
General Manager
To Whom this May Concern, On October 8th, 2014, Mr. [redacted] brought his 2005 [redacted] to our [redacted]repair facility for an engine diagnostic. Mr. [redacted] had stated that his enginelight was on, that the vehicle was stalling out after 3,000 rpm's and asked usto please advise him on repairs....
[redacted], his service advisor, explained that adiagnostic would be required to determine the problem. The amount of thisdiagnostic was $105.00. [redacted] explained that in some instances the diagnosticwould be applied towards repairs, but ultimately the amount of time investedand difficulty of the diagnosis would dictate this. The technician spentseveral hours performing ohm tests, test drives, watching engine data, checkpowers, grounds and wiring connectors, and determining that the vehicle was inneed of a new camshaft position sensor. Mr. [redacted] was called and told the priceof the repair. This price was for the repair only and the diagnostic was anadditional charge. The vehicle was completed and Mr. [redacted] was called to pick uphis vehicle. Mr. [redacted] arrived and questioned [redacted] about the diagnostic charge.[redacted] explained that the technician had spent quite a bit of time diagnosing hisvehicle and that he felt that we were entitled to this charge. Mr. [redacted] paidfor the fee and the repairs and left our facility. Since this time we have had no further communication with Mr. [redacted] outside of thecommunication with the Revdex.com. We have attempted to contact Mr. [redacted] to resolvethis matter. We would like nothing more than to resolve this matter with him.We would request that he contact us directly so that we can come to an amicableresolution. We were surprised that Mr. [redacted] did not attempt to speak with thestore manager or with our customer service department before using this avenuefor resolution. We are positive that in speaking with him we can reach anagreement that would benefit us both. We appreciate your time and attention to this matter, and we hope to hear from Mr.[redacted] soon so that we can bring a speedy resolution to this matter. We willcontinue to update the Revdex.com as we seek a resolution. Thankyou. Sincerely,[redacted]Sun Devil AutoStore Supervisor
On December 27, 2014 Mr. [redacted] brought his 2004 Hyundai Sonata in to our [redacted] location for an engine diagnostic. He had stated that his check engine light was illuminating on and off and that at random his vehicle would shut down. We explained that we needed to start with a diagnostic and...
see where the problems were and what would be required to do to get the vehicle back in running condition. Mr. [redacted] said that this was fine, but with a caveat, that he wanted to spend as little as possible because he was selling the vehicle. We explained that we would inspect the vehicle and make recommendations as necessary to repair his vehicle. Mr. [redacted] agreed and left his vehicle for diagnosis. Upon test driving the vehicle, the technician was unable to duplicate the shutdown issue but did witness that the Check Engine Light would illuminate and then shut off. The technician plugged in with the scan tool to observe the codes in the computer and to watch the live running data. The codes in the computer were all misfire codes and the short term fuel trims were out of normal operating range. There was also a pending code, meaning that the computer had seen a failure but not enough times to set a fault code, for the mass airflow sensor. Upon further inspection the technician found that the valve cover gasket spark plug tube seals were leaking profusely into the spark plug tubes and soaking the spark plug wire. The spark plug wires were starting to arc against the block due to being oil soaked and due to the age of the spark plugs, and that the throttle body was carbon filled. The technician noted several other things wrong with the vehicle as well, unrelated to the runability of the vehicle. There were other engine oil leaks, the tires were bald enough that the steel cords were coming through, the air filter was dirty, the power steering pressure line was leaking, the rack and pinion was leaking, radiator hoses were leaking, and the ball joints had excessive play. The technician recommended first starting with the spark plugs, wires, and valve cover gaskets to eliminate the engine misfires, because with a misfire the engine cannot properly run, the computer continues to compensate for this, and with bad enough misfires the vehicle can stall and die without the proper spark being provided. We spoke with Mr. [redacted] and explained this to him. We also forewarned him that there may be other issues once this is complete and prepared him that the mass airflow sensor may also have a problem, but we could not fully make a diagnosis on the other items until the vehicle ran properly and the computer was not forced to compensate for the multiple misfires. Mr. [redacted] agreed to have us replace his spark plugs, spark plug wires, and valve cover gasket but requested that nothing further be done as he was looking to sell the vehicle or trade it in. We agreed and the technician proceeded with the work. Upon completion the technician also cleaned the sensor wire in the mass airflow as he noticed that the sensor had debris inside of it and the sensor wire was dirty. The technician test drove the vehicle and found no further problems with the check engine light illuminating, nor was he able to duplicate the stalling issue. Mr. [redacted] was called and this information was relayed to him at this time. We also informed him that there was still a possibility of other issues, but they were not present at that time, however, if they did persist, he would need to bring the vehicle back and we would recheck further. Mr. [redacted] agreed and came to pay for and pick up his vehicle. The mileage at this time was 138894.On December 29, 2014 we found Mr. [redacted] vehicle in our parking lot and the key was dropped in our night drop box. Mr. [redacted] called us later that morning to inform us that the vehicle was stalling and had eventually died and would not restart. He stated that he had driven it home with no issues, not far from our facility, and that his wife had driven it to church and that on the way there, the vehicle was stuttering and then stalled. She was able to restart the vehicle and got it there. A friend inspected the vehicle and suspected that it might be a battery problem as there was some corrosion at the terminal. I explained to Mr. [redacted] that if the vehicle was cranking and not starting that the battery was in good shape, there had to be another problem. We agreed to examine the vehicle, again, at no charge as per our agreement and to call him with answers. When the technician went to the vehicle it started immediately with no concerns. There was an engine light illuminated and the code in the computer was for crankshaft position sensor failure. The technician checked to ensure that there was indeed a crankshaft position reference signal at the computer. There was a signal from the sensor and no problems were found. We cleared the engine light and allowed the vehicle to run and continued to check the reference from the sensor. After running for some time, the computer again set the engine light with the same code for crankshaft position sensor failure and we could watch the signal from the sensor dropping in and out. The crankshaft position sensor on this vehicle is located behind the timing cover and under the timing belt. We explained to Mr. [redacted] the procedure for replacement of the sensor and advised that if we were going to go far enough as to replace the sensor, that it would be a good idea to replace the timing belt components that are behind the cover as most of the labor to replace these items is in the removal of the covers. Mr. [redacted], again, iterated that he was attempting to get rid of the vehicle and wanted to spend as little as possible on it until such time. The manager explained that it would be possible to replace just the sensor without the timing components, however, if we opened the timing cover and found that the belt was in bad enough shape we would have to replace the belt at a minimum as we could not place an old timing belt on a vehicle if it was in bad enough repair. Mr. [redacted] stated that this still was not something he was interested in and would have to get back to us. He stated that he was considering just trading the vehicle in as it was and forgoing any further repairs. The manager explained that it was a far better investment to make the repairs on his vehicle vs completely replacing it, but that if he was set on replacing the vehicle that it would be of a greater value to sell or trade in, if it was in running condition. The manager offered to help Mr. [redacted] on the price of the repair, as he had done with this previous repair, by offering a discount, to attempt to earn his continued business. Mr. [redacted] stated that he would have to think about it and get back to us. Mr. [redacted] showed up later in the day with a tow truck stating that he had sold the vehicle and was going to forego any further repairs. We gave him the key for his vehicle and he had the car towed away from our facility. The mileage at that time was 138959. Since this time we have had no further communication outside of this letter from the Revdex.com. We attempted to help Mr. [redacted] through his vehicle repairs and ensure he had a good running vehicle, while at the same time working within his budget. It was explained to him very clearly what the steps to diagnose his vehicle were and only the failures found at the time of inspection were recommended and made. Mr. [redacted] made no attempt to contact us to resolve this at that time, and made no indication that he was unhappy with the services performed. He did express frustration at having to spend more money, but this was an unavoidable expense that had not presented itself upon the initial diagnosis. It was not until 65 miles after the initial diagnosis that the vehicle began having the issues as described by Mr. [redacted]. We made the recommendations based upon the initial diagnosis and then test drove the vehicle and found no further issues. There was no need to continue testing at this time if no further problems seemingly exist. We feel as though we have acted in Mr. [redacted] best interest in only recommending the work as necessary at the time of the diagnosis. We attempted to work within the constraints of his budget and his requests based on his intentions with the vehicle. We do not feel that a refund of his money is appropriate. We appreciate your time and attention to this matter and ask that if you have any further questions that you contact us directly. Thank you.Sincerely,[redacted]Sun Devil Auto
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, my car doesn't even have 69,000 miles on it. While I realize it is a 2002 car, I was told that the screw to the oil pan was stripped and that is why I was leaking oil. And the last person (Sun Devil) who changed my oil, did strip the screw. They would not admit any wrong doing, and even charged me $10 for the plug! The only thing I was told from Sun Devil was that they could provide a temporary fix of the drain plug, but to fix the problem, it would need a new oil pa, gasket and oil change to the tune of over $520. The oil plug they put in did not even last two days before there was oil in the bottom of my garage, so for them to say it would last, obviously they were wrong. At that point, I would NEVER go back to Sun Devil for any type of work and certainly not for them to fix this problem that they created, and certainly not for another oil change. I have since taken my car to [redacted] and they fixed the problem. I feel that their offer to remedy this situation comes too little, too late. They should've made this offer the day I brought my car in, and not wait until I made a complaint to the Revdex.com. The only remedy I want from Sun Devil is a check for $416, the cost of the repairs.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Sun Devil Auto is ignoring the fact that the initial symptoms would not have been caused by leaking oil. Again, I had two other mechanics review the symptoms when I described them, and both had the same reply, which was basically, "There is NO way that an oil related issue, even if on the spark plugs, would cause your dials to dance around." The one mechanic mentioned the battery, but that was just something that stood out as having corrosion - he wasn't saying that the battery was the issue. And since then I have shared the scenario with several other mechanics and they have basically echoed the same - the charges and work done to the vehicle were unnecessary and that any trustworthy mechanic would have been looking for a real cause that has direct connections to what drives the electrical side of the symptoms. Even the tow truck driver that towed me from my church lot said there was no way Oil won't make the dashboard dials go crazy. They need to do the right thing this time around since it is very apparent to real mechanics that they ripped me off.
Regards,[redacted]
March 24, 2015It seems clear that this has become a very passionate issue for both sides in this disagreement.At this point we find it unlikely that we will be able to retain the [redacted]’s as future customers. However, we do not want to leave this issue unresolved. So moving toward that end we would like to obtain a detailed invoice of the work that was done elsewhere. After having an opportunity to review the information we are willing to consider some form of a customer service gesture only and not as an admission of fault on our part. Hopefully we can find a resolution to this matter and put this behind us.If that is agreeable to Mr. & Mrs. [redacted] please have them forward the information for ourconsideration.Best Regards,[redacted]PresidentSun Devil Auto...
January 23, 2015Revdex.com4428 N. 12th StreetPhoenix,AZ 85014###-###-#### / ###-###-####RE: ID#:[redacted] We would like to come to a reasonable resolution regarding this matter with Ms. [redacted] with customer service/satisfaction in mind. ...
However we are not responsible for the problem Ms. [redacted] is having with the oil pan on her vehicle. The vehicle is over 12 years with over 69,000 miles and has an aluminum oil pan with aluminum threads for the drain plug. Time and age is the largest contributor as to why the threads failed in the oil pan. In older model vehicles, the aluminum oil pans along with the threads were aluminum. In newer model vehicles, they now have metal inserts for the treads because of the high failure rate of the aluminum. We tried very hard to explain that to Ms. [redacted] and were unable to do so. On her last visit to our facility we installed an oversized drain plug that went in very easily with no problems at that time and we were left with the impression this matter was resolved and didn’t know it wasn’t until we received her complaint letter. There is a good chance the oversized plug will work for many future oil changes. I would like to offer two possible resolutions to this matter. First, we would like to perform the next oil change at no charge to inspect how the oversized plug is working. Second, we would perform the replacement of the oil pan at a greatly reduced price, for a total price of $169.18 parts and labor. We are notresponsible for the failure of the treads in Ms. [redacted] oil pan, but we do understand that she thinks we are. I would like to come to a reasonable resolution regarding this matter, however, anything beyond my purposed resolution would be unjust and unwarranted.If you have any questions please contact me at ###-###-####.Sincerely,[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
On December 27, Mr [redacted] brought his Hyundai Sonata in to our [redacted] location for an engine diagnosticHe had stated that his check engine light was illuminating on and off and that at random his vehicle would shut downWe explained that we needed to start with a diagnostic and see where the problems were and what would be required to do to get the vehicle back in running conditionMr [redacted] said that this was fine, but with a caveat, that he wanted to spend as little as possible because he was selling the vehicleWe explained that we would inspect the vehicle and make recommendations as necessary to repair his vehicleMr [redacted] agreed and left his vehicle for diagnosisUpon test driving the vehicle, the technician was unable to duplicate the shutdown issue but did witness that the Check Engine Light would illuminate and then shut offThe technician plugged in with the scan tool to observe the codes in the computer and to watch the live running dataThe codes in the computer were all misfire codes and the short term fuel trims were out of operating rangeThere was also a pending code, meaning that the computer had seen a failure but not enough times to set a fault code, for the mass airflow sensorUpon further inspection the technician found that the valve cover gasket spark plug tube seals were leaking profusely into the spark plug tubes and soaking the spark plug wireThe spark plug wires were starting to arc against the block due to being oil soaked and due to the age of the spark plugs, and that the throttle body was carbon filledThe technician noted several other things wrong with the vehicle as well, unrelated to the runability of the vehicleThere were other engine oil leaks, the tires were bald enough that the steel cords were coming through, the air filter was dirty, the power steering pressure line was leaking, the rack and pinion was leaking, radiator hoses were leaking, and the ball joints had excessive playThe technician recommended first starting with the spark plugs, wires, and valve cover gaskets to eliminate the engine misfires, because with a misfire the engine cannot properly run, the computer continues to compensate for this, and with bad enough misfires the vehicle can stall and die without the proper spark being provided We spoke with Mr [redacted] and explained this to himWe also forewarned him that there may be other issues once this is complete and prepared him that the mass airflow sensor may also have a problem, but we could not fully make a diagnosis on the other items until the vehicle ran properly and the computer was not forced to compensate for the multiple misfiresMr [redacted] agreed to have us replace his spark plugs, spark plug wires, and valve cover gasket but requested that nothing further be done as he was looking to sell the vehicle or trade it inWe agreed and the technician proceeded with the workUpon completion the technician also cleaned the sensor wire in the mass airflow as he noticed that the sensor had debris inside of it and the sensor wire was dirtyThe technician test drove the vehicle and found no further problems with the check engine light illuminating, nor was he able to duplicate the stalling issueMr [redacted] was called and this information was relayed to him at this timeWe also informed him that there was still a possibility of other issues, but they were not present at that time, however, if they did persist, he would need to bring the vehicle back and we would recheck furtherMr [redacted] agreed and came to pay for and pick up his vehicleThe mileage at this time was 138894.On December 29, we found Mr [redacted] vehicle in our parking lot and the key was dropped in our night drop boxMr [redacted] called us later that morning to inform us that the vehicle was stalling and had eventually died and would not restartHe stated that he had driven it home with no issues, not far from our facility, and that his wife had driven it to church and that on the way there, the vehicle was stuttering and then stalledShe was able to restart the vehicle and got it thereA friend inspected the vehicle and suspected that it might be a battery problem as there was some corrosion at the terminalI explained to Mr [redacted] that if the vehicle was cranking and not starting that the battery was in good shape, there had to be another problemWe agreed to examine the vehicle, again, at no charge as per our agreement and to call him with answersWhen the technician went to the vehicle it started immediately with no concernsThere was an engine light illuminated and the code in the computer was for crankshaft position sensor failureThe technician checked to ensure that there was indeed a crankshaft position reference signal at the computerThere was a signal from the sensor and no problems were foundWe cleared the engine light and allowed the vehicle to run and continued to check the reference from the sensorAfter running for some time, the computer again set the engine light with the same code for crankshaft position sensor failure and we could watch the signal from the sensor dropping in and outThe crankshaft position sensor on this vehicle is located behind the timing cover and under the timing beltWe explained to Mr [redacted] the procedure for replacement of the sensor and advised that if we were going to go far enough as to replace the sensor, that it would be a good idea to replace the timing belt components that are behind the cover as most of the labor to replace these items is in the removal of the coversMr [redacted] , again, iterated that he was attempting to get rid of the vehicle and wanted to spend as little as possible on it until such timeThe manager explained that it would be possible to replace just the sensor without the timing components, however, if we opened the timing cover and found that the belt was in bad enough shape we would have to replace the belt at a minimum as we could not place an old timing belt on a vehicle if it was in bad enough repairMr [redacted] stated that this still was not something he was interested in and would have to get back to usHe stated that he was considering just trading the vehicle in as it was and forgoing any further repairsThe manager explained that it was a far better investment to make the repairs on his vehicle vs completely replacing it, but that if he was set on replacing the vehicle that it would be of a greater value to sell or trade in, if it was in running conditionThe manager offered to help Mr [redacted] on the price of the repair, as he had done with this previous repair, by offering a discount, to attempt to earn his continued businessMr [redacted] stated that he would have to think about it and get back to usMr [redacted] showed up later in the day with a tow truck stating that he had sold the vehicle and was going to forego any further repairsWe gave him the key for his vehicle and he had the car towed away from our facilityThe mileage at that time was Since this time we have had no further communication outside of this letter from the Revdex.comWe attempted to help Mr [redacted] through his vehicle repairs and ensure he had a good running vehicle, while at the same time working within his budgetIt was explained to him very clearly what the steps to diagnose his vehicle were and only the failures found at the time of inspection were recommended and madeMr [redacted] made no attempt to contact us to resolve this at that time, and made no indication that he was unhappy with the services performedHe did express frustration at having to spend more money, but this was an unavoidable expense that had not presented itself upon the initial diagnosisIt was not until miles after the initial diagnosis that the vehicle began having the issues as described by Mr***We made the recommendations based upon the initial diagnosis and then test drove the vehicle and found no further issuesThere was no need to continue testing at this time if no further problems seemingly existWe feel as though we have acted in Mr [redacted] best interest in only recommending the work as necessary at the time of the diagnosisWe attempted to work within the constraints of his budget and his requests based on his intentions with the vehicleWe do not feel that a refund of his money is appropriateWe appreciate your time and attention to this matter and ask that if you have any further questions that you contact us directlyThank you.Sincerely, [redacted] Sun Devil Auto
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Sun Devil Auto is ignoring the fact that the initial symptoms would not have been caused by leaking oil Again, I had two other mechanics review the symptoms when I described them, and both had the same reply, which was basically, "There is NO way that an oil related issue, even if on the spark plugs, would cause your dials to dance around." The one mechanic mentioned the battery, but that was just something that stood out as having corrosion - he wasn't saying that the battery was the issue And since then I have shared the scenario with several other mechanics and they have basically echoed the same - the charges and work done to the vehicle were unnecessary and that any trustworthy mechanic would have been looking for a real cause that has direct connections to what drives the electrical side of the symptoms Even the tow truck driver that towed me from my church lot said there was no way Oil won't make the dashboard dials go crazyThey need to do the right thing this time around since it is very apparent to real mechanics that they ripped me off Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response if full of untruths* *** never went behind the counter*** is the one who jumped up and came around the counter trying to entice *** to hit him* *** never physically or verbally threatened ***From other reviews of Sun Devil Auto it is evident that the management staff is trained to claim they were threatened by the customer* *** did use derogatory remarks because *** insisted there was no oil leak (this after we spent $1945)The disagreement escalated and ended with *** telling us to remove our truck from the premises and we had no warrantyAfter filing a complaint with Sun Devil customer service as well as this complaint we took the truck to a reputable mechanic who determined the oil pan was leaking and appeared the oil pan had not been removed from the truckThey also stated silicone had been used to try to keep the pan from leakingI have receipts showing I paid to have the oil pan removed and the gasket replaced to stop the leakWe want to be reimbursed for the cost of having to take the truck elsewhere for proper repair since *** made it very clear that Sun Devil was not going to do any repairsPeople need to be warned that if you don't let them up sell you then you won't get your vehicle repaired correctly.
Regards,
*** ***
January 28, 2015Revdex.comN12th StreetPhoenix, AZ 850114###-###-#### / ###-###-####RE: ID#:*** ***I am disappointed to hear that Ms*** continued to have a problem after the last visit to our locationHowever I do stand behind all statements made in my letterThe failure of the threads in her oil pan is not caused by us servicing her vehicleIt is unfortunate that the representative from *** *** has misled Ms*** to believe we are the cause of her issue.I would still like to find a resolution to this matter and request the final invoice where *** *** replaced the oil pan of Ms*** vehiclePlease forward to me as soon as possible for my review and I will offer my resolution shortly thereafter.If you have any question you can contact me at ###-###-####.Sincerely,*** ***General Manager
March 16, 2015RevDex.com4428 N12th StreetPhoenix, AZ 85014###-###-####/ ###-###-#### RE: ID#:*** *** On February 23rd Mr*** brought his vehicle in for a re-inspection of an oil leak, he believed it was leaking from the rear
main seal of the engineUpon inspection we found no signs of engine oil leaking but we did find that a transmission cooler line was leaking from the connectionWe tightened the connection and cleaned the area*** the location manager called Mr*** letting him know of our findingsHe started the conversion by asking questions, verifying the color of fluid he was seeing on the ground and find out why he felt the rear main seal was leakingImmediately Mr. *** started accusing *** of not wanting to stand behind our warranty. *** tried to explain to Mr*** the nature of his call was to try to get to the bottom of what type of fluid he was seeing and why he felt the rear main seal was leakingThere were no signs or oil leaking at that time, *** offered to run the vehicle and to continue to check it though out the dayAt that time Mr*** became unreasonable to the point *** asked Mr*** to pick up his vehicle. When Mr*** arrived to pick up his vehicle his actions went from unreasonable to deplorableHe came through the door very animated and was using very offensive languageAt one point he tried to come around the counter in a very aggressive manor asking *** if he wanted to hit himHe also went on to physically threaten *** held his composure and with the help of one of our employees asked Mr*** to leave, Mr*** did finally leave. Because of Mr***’s erratic behavior and the threats made to *** personally he felt the police should be notified Mr. *** has made it impossible to resolve this matterHis behavior wasunacceptable and his actions warranted having to contact the policeI personally spoke to Mr*** a couple of days after the incident and I was offended by the fact Mr*** did not only justify his actions but was proud of the way he had handled the situation. At Sun Devil Auto we strive to treat all of our customers fairlyThe words, the threats, and behavior exhibited by Mr*** were so vulgar I cannot include them in this letter. We feel that this mattershould be closed and no further action should be taken regarding this issueIf you have any question you can contact me at ###-###-####. Sincerely,*** ***General Manager
November
19,
RevDex.com
*** ** *** ***
***
** ***
###-###-####
/ ###-###-####
RE:
ID#: *** ***
I have reviewed this matter very closely and it is very apparent there was a lack of communication between the manager and his
assistantWe don’t do unauthorized repairs but in some cases it is necessary to put a part on for testing and when Mr*** picked up the vehicle the assistant manager who was not working with Mr*** released the vehicle unaware test parts were on the vehicleWhen the store manager discovered that had happen he called Mr*** asking him if he could return so we could remove the test parts from the vehicle, Mr*** agreedWe never heard from Mr*** again until we received his complaint
I would like to address a few of the statements made in Mr***’s complaint. The estimate giving to Mr*** was a fair estimate using high quality parts and at fair market pricesMr*** is trying to compare our pricing to what he can buy parts for online and that is an unfair comparisonWhen you price inexpensive parts at whole sale pricing you will always find a better price online. We are not wholesaling parts; we are a complete automotive repair facility offering high quality repairs, not just shipping a part to him straight from the manufactureWe employ top quality technicians, top quality equipment and warranty on not only the part but we warranty the labor as well
Mr. *** agreed to return the test parts to us and that’s what we were trying to hold him to by calling and following up with himIf he would not have agreed to return those parts we would have not called him back and accepted the loss due to the communication issue between our employeesAt this point we will no longer expect Mr*** to return the parts in question and conceder this matter closed and no further action is recommended regarding this matter
If you have any question you can contact me at ###-###-####
Sincerely,
*** ***
General Manager
To Whom this May Concern, On October 8th, 2014, Mr. [redacted] brought his 2005 [redacted] to our [redacted]repair facility for an engine diagnostic. Mr. [redacted] had stated that his enginelight was on, that the vehicle was stalling out after 3,000 rpm's and asked usto please advise him on repairs....
[redacted], his service advisor, explained that adiagnostic would be required to determine the problem. The amount of thisdiagnostic was $105.00. [redacted] explained that in some instances the diagnosticwould be applied towards repairs, but ultimately the amount of time investedand difficulty of the diagnosis would dictate this. The technician spentseveral hours performing ohm tests, test drives, watching engine data, checkpowers, grounds and wiring connectors, and determining that the vehicle was inneed of a new camshaft position sensor. Mr. [redacted] was called and told the priceof the repair. This price was for the repair only and the diagnostic was anadditional charge. The vehicle was completed and Mr. [redacted] was called to pick uphis vehicle. Mr. [redacted] arrived and questioned [redacted] about the diagnostic charge.[redacted] explained that the technician had spent quite a bit of time diagnosing hisvehicle and that he felt that we were entitled to this charge. Mr. [redacted] paidfor the fee and the repairs and left our facility. Since this time we have had no further communication with Mr. [redacted] outside of thecommunication with the Revdex.com. We have attempted to contact Mr. [redacted] to resolvethis matter. We would like nothing more than to resolve this matter with him.We would request that he contact us directly so that we can come to an amicableresolution. We were surprised that Mr. [redacted] did not attempt to speak with thestore manager or with our customer service department before using this avenuefor resolution. We are positive that in speaking with him we can reach anagreement that would benefit us both. We appreciate your time and attention to this matter, and we hope to hear from Mr.[redacted] soon so that we can bring a speedy resolution to this matter. We willcontinue to update the Revdex.com as we seek a resolution. Thankyou. Sincerely,[redacted]Sun Devil AutoStore Supervisor
On December 27, 2014 Mr. [redacted] brought his 2004 Hyundai Sonata in to our [redacted] location for an engine diagnostic. He had stated that his check engine light was illuminating on and off and that at random his vehicle would shut down. We explained that we needed to start with a diagnostic and...
see where the problems were and what would be required to do to get the vehicle back in running condition. Mr. [redacted] said that this was fine, but with a caveat, that he wanted to spend as little as possible because he was selling the vehicle. We explained that we would inspect the vehicle and make recommendations as necessary to repair his vehicle. Mr. [redacted] agreed and left his vehicle for diagnosis. Upon test driving the vehicle, the technician was unable to duplicate the shutdown issue but did witness that the Check Engine Light would illuminate and then shut off. The technician plugged in with the scan tool to observe the codes in the computer and to watch the live running data. The codes in the computer were all misfire codes and the short term fuel trims were out of normal operating range. There was also a pending code, meaning that the computer had seen a failure but not enough times to set a fault code, for the mass airflow sensor. Upon further inspection the technician found that the valve cover gasket spark plug tube seals were leaking profusely into the spark plug tubes and soaking the spark plug wire. The spark plug wires were starting to arc against the block due to being oil soaked and due to the age of the spark plugs, and that the throttle body was carbon filled. The technician noted several other things wrong with the vehicle as well, unrelated to the runability of the vehicle. There were other engine oil leaks, the tires were bald enough that the steel cords were coming through, the air filter was dirty, the power steering pressure line was leaking, the rack and pinion was leaking, radiator hoses were leaking, and the ball joints had excessive play. The technician recommended first starting with the spark plugs, wires, and valve cover gaskets to eliminate the engine misfires, because with a misfire the engine cannot properly run, the computer continues to compensate for this, and with bad enough misfires the vehicle can stall and die without the proper spark being provided. We spoke with Mr. [redacted] and explained this to him. We also forewarned him that there may be other issues once this is complete and prepared him that the mass airflow sensor may also have a problem, but we could not fully make a diagnosis on the other items until the vehicle ran properly and the computer was not forced to compensate for the multiple misfires. Mr. [redacted] agreed to have us replace his spark plugs, spark plug wires, and valve cover gasket but requested that nothing further be done as he was looking to sell the vehicle or trade it in. We agreed and the technician proceeded with the work. Upon completion the technician also cleaned the sensor wire in the mass airflow as he noticed that the sensor had debris inside of it and the sensor wire was dirty. The technician test drove the vehicle and found no further problems with the check engine light illuminating, nor was he able to duplicate the stalling issue. Mr. [redacted] was called and this information was relayed to him at this time. We also informed him that there was still a possibility of other issues, but they were not present at that time, however, if they did persist, he would need to bring the vehicle back and we would recheck further. Mr. [redacted] agreed and came to pay for and pick up his vehicle. The mileage at this time was 138894.On December 29, 2014 we found Mr. [redacted] vehicle in our parking lot and the key was dropped in our night drop box. Mr. [redacted] called us later that morning to inform us that the vehicle was stalling and had eventually died and would not restart. He stated that he had driven it home with no issues, not far from our facility, and that his wife had driven it to church and that on the way there, the vehicle was stuttering and then stalled. She was able to restart the vehicle and got it there. A friend inspected the vehicle and suspected that it might be a battery problem as there was some corrosion at the terminal. I explained to Mr. [redacted] that if the vehicle was cranking and not starting that the battery was in good shape, there had to be another problem. We agreed to examine the vehicle, again, at no charge as per our agreement and to call him with answers. When the technician went to the vehicle it started immediately with no concerns. There was an engine light illuminated and the code in the computer was for crankshaft position sensor failure. The technician checked to ensure that there was indeed a crankshaft position reference signal at the computer. There was a signal from the sensor and no problems were found. We cleared the engine light and allowed the vehicle to run and continued to check the reference from the sensor. After running for some time, the computer again set the engine light with the same code for crankshaft position sensor failure and we could watch the signal from the sensor dropping in and out. The crankshaft position sensor on this vehicle is located behind the timing cover and under the timing belt. We explained to Mr. [redacted] the procedure for replacement of the sensor and advised that if we were going to go far enough as to replace the sensor, that it would be a good idea to replace the timing belt components that are behind the cover as most of the labor to replace these items is in the removal of the covers. Mr. [redacted], again, iterated that he was attempting to get rid of the vehicle and wanted to spend as little as possible on it until such time. The manager explained that it would be possible to replace just the sensor without the timing components, however, if we opened the timing cover and found that the belt was in bad enough shape we would have to replace the belt at a minimum as we could not place an old timing belt on a vehicle if it was in bad enough repair. Mr. [redacted] stated that this still was not something he was interested in and would have to get back to us. He stated that he was considering just trading the vehicle in as it was and forgoing any further repairs. The manager explained that it was a far better investment to make the repairs on his vehicle vs completely replacing it, but that if he was set on replacing the vehicle that it would be of a greater value to sell or trade in, if it was in running condition. The manager offered to help Mr. [redacted] on the price of the repair, as he had done with this previous repair, by offering a discount, to attempt to earn his continued business. Mr. [redacted] stated that he would have to think about it and get back to us. Mr. [redacted] showed up later in the day with a tow truck stating that he had sold the vehicle and was going to forego any further repairs. We gave him the key for his vehicle and he had the car towed away from our facility. The mileage at that time was 138959. Since this time we have had no further communication outside of this letter from the Revdex.com. We attempted to help Mr. [redacted] through his vehicle repairs and ensure he had a good running vehicle, while at the same time working within his budget. It was explained to him very clearly what the steps to diagnose his vehicle were and only the failures found at the time of inspection were recommended and made. Mr. [redacted] made no attempt to contact us to resolve this at that time, and made no indication that he was unhappy with the services performed. He did express frustration at having to spend more money, but this was an unavoidable expense that had not presented itself upon the initial diagnosis. It was not until 65 miles after the initial diagnosis that the vehicle began having the issues as described by Mr. [redacted]. We made the recommendations based upon the initial diagnosis and then test drove the vehicle and found no further issues. There was no need to continue testing at this time if no further problems seemingly exist. We feel as though we have acted in Mr. [redacted] best interest in only recommending the work as necessary at the time of the diagnosis. We attempted to work within the constraints of his budget and his requests based on his intentions with the vehicle. We do not feel that a refund of his money is appropriate. We appreciate your time and attention to this matter and ask that if you have any further questions that you contact us directly. Thank you.Sincerely,[redacted]Sun Devil Auto
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, my car doesn't even have 69,000 miles on it. While I realize it is a 2002 car, I was told that the screw to the oil pan was stripped and that is why I was leaking oil. And the last person (Sun Devil) who changed my oil, did strip the screw. They would not admit any wrong doing, and even charged me $10 for the plug! The only thing I was told from Sun Devil was that they could provide a temporary fix of the drain plug, but to fix the problem, it would need a new oil pa, gasket and oil change to the tune of over $520. The oil plug they put in did not even last two days before there was oil in the bottom of my garage, so for them to say it would last, obviously they were wrong. At that point, I would NEVER go back to Sun Devil for any type of work and certainly not for them to fix this problem that they created, and certainly not for another oil change. I have since taken my car to [redacted] and they fixed the problem. I feel that their offer to remedy this situation comes too little, too late. They should've made this offer the day I brought my car in, and not wait until I made a complaint to the Revdex.com. The only remedy I want from Sun Devil is a check for $416, the cost of the repairs.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Sun Devil Auto is ignoring the fact that the initial symptoms would not have been caused by leaking oil. Again, I had two other mechanics review the symptoms when I described them, and both had the same reply, which was basically, "There is NO way that an oil related issue, even if on the spark plugs, would cause your dials to dance around." The one mechanic mentioned the battery, but that was just something that stood out as having corrosion - he wasn't saying that the battery was the issue. And since then I have shared the scenario with several other mechanics and they have basically echoed the same - the charges and work done to the vehicle were unnecessary and that any trustworthy mechanic would have been looking for a real cause that has direct connections to what drives the electrical side of the symptoms. Even the tow truck driver that towed me from my church lot said there was no way Oil won't make the dashboard dials go crazy. They need to do the right thing this time around since it is very apparent to real mechanics that they ripped me off.
Regards,[redacted]
March 24, 2015It seems clear that this has become a very passionate issue for both sides in this disagreement.At this point we find it unlikely that we will be able to retain the [redacted]’s as future customers. However, we do not want to leave this issue unresolved. So moving toward that end we would like to obtain a detailed invoice of the work that was done elsewhere. After having an opportunity to review the information we are willing to consider some form of a customer service gesture only and not as an admission of fault on our part. Hopefully we can find a resolution to this matter and put this behind us.If that is agreeable to Mr. & Mrs. [redacted] please have them forward the information for ourconsideration.Best Regards,[redacted]PresidentSun Devil Auto...
January 23, 2015Revdex.com4428 N. 12th StreetPhoenix,AZ 85014###-###-#### / ###-###-####RE: ID#:[redacted] We would like to come to a reasonable resolution regarding this matter with Ms. [redacted] with customer service/satisfaction in mind. ...
However we are not responsible for the problem Ms. [redacted] is having with the oil pan on her vehicle. The vehicle is over 12 years with over 69,000 miles and has an aluminum oil pan with aluminum threads for the drain plug. Time and age is the largest contributor as to why the threads failed in the oil pan. In older model vehicles, the aluminum oil pans along with the threads were aluminum. In newer model vehicles, they now have metal inserts for the treads because of the high failure rate of the aluminum. We tried very hard to explain that to Ms. [redacted] and were unable to do so. On her last visit to our facility we installed an oversized drain plug that went in very easily with no problems at that time and we were left with the impression this matter was resolved and didn’t know it wasn’t until we received her complaint letter. There is a good chance the oversized plug will work for many future oil changes. I would like to offer two possible resolutions to this matter. First, we would like to perform the next oil change at no charge to inspect how the oversized plug is working. Second, we would perform the replacement of the oil pan at a greatly reduced price, for a total price of $169.18 parts and labor. We are notresponsible for the failure of the treads in Ms. [redacted] oil pan, but we do understand that she thinks we are. I would like to come to a reasonable resolution regarding this matter, however, anything beyond my purposed resolution would be unjust and unwarranted.If you have any questions please contact me at ###-###-####.Sincerely,[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]