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New Mexico American Water

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New Mexico American Water Reviews (7)

The resident did a lease take overWhich means he/she is picking the lease up were the prior resident left of and is taking the unit as isThere is normally no repairs doneHowever, we did send a carpet cleaning company to clean the carpet and to repair the carpet that was not tacked down in the closetOur maintenance technician repaired a crack by the bath tub, repaired the bathroom cabinets and has ordered a shelf for one of the closetsI have contacted a resurfacing company to see if he can repair the faded bathroom sinkI emailed Mrs [redacted] to let her know the steps we were taking and to inform her that if her daughter decides to renew when the current lease is up we will consider installing new carpetI also spoke to Mrs [redacted] yesterday

As to our office closing at 4:- I honestly am not sure where this is coming from I know I am here everyday until or 5:sometimes later than that We do lock our doors at She is correct in stating we did close early on a day of stormy flooding weather However, I
know we did not "throw" anyone out into the storm We would have closed our doors for the day immediately after the last person left our office at or 2:that day That was the same day La Salle Ave flooded and people were having issues navigating the street, which is where our office is located As to notifying everyone when roommate is late on rent We normally try to resolve, and have success in, resolving the situation in sending letters to the roommates that are behind in there rent Once we send letters to the roommate that is behind, that normally takes care of the situation Going forward, in this case, we will sent a late rent reminder to everyone on the lease contract via email Instead of going to the Revdex.com all she had to do was contact me, and I would have worked with them in getting their rent caught up We have instances that happen all the time when roommate leaves and the others either try to work with the roommate that left to pay the rent or they pay themselves and we do work with them if we can see they are trying to get the rent caught up.*** ***Property ManagerBrothers Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: while we did receive the deposit, we did not receive a refund of the week's rent we paid for but did not use.
Regards,
*** ***

The resident did a lease take over. Which means he/she is picking the lease up were the prior resident left of and is taking the unit as is. There is normally no repairs done. However, we did send a carpet cleaning company to clean the carpet and to repair the carpet that was not tacked down in the...

closet. Our maintenance technician repaired a crack by the bath tub, repaired the bathroom cabinets and has ordered a shelf for one of the closets. I have contacted a resurfacing company to see if he can repair the faded bathroom sink. I emailed Mrs. [redacted] to let her know the steps we were taking and to inform her that if her daughter decides to renew when the current lease is up we will consider installing new carpet. I also spoke to Mrs. [redacted] yesterday.

I apologize for the miscommunication on my end.  I was told [redacted] paid through the end of the month and the new resident would start paying from the 1st of the next month.  I will correct the records on our end to reflect [redacted] is responsible through the 24th and new resident will be responsible for 25th through the end of the month.I will process the correction now and have the additional refund check cut today and mailed out today.  I wish I would have been the person in the office you spoke with and we could have cleared this up from the start.Thanks[redacted]Brothers Management

It is my understanding this is all resolved.  The deposit check has been sent to the resident and the check has cleared.

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Address: 38 Cactus Rd, Edgewood, New Mexico, United States, 87015

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