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New Mexico Center for Cosmetic & Family Dentisrty

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Reviews New Mexico Center for Cosmetic & Family Dentisrty

New Mexico Center for Cosmetic & Family Dentisrty Reviews (3)

To whom it may concern:I'm emailing in regards to a complaint that was filed against our office I did receive a message from the patients wife regarding the charges of $on the accountPatient left a message over the weekend of 1/21/17, I returned the call on Monday 1/23/when we were back in the office explaining to the patient that I removed the charges on the accountI asked her to call me back and I never heard from herThe day I received the letter from The Revdex.com I again called the patients wife but again she didn't respondI have to send out statements to all our patients and I do realize that Medicaid patients should not be chargedThis was an innocent mistake on my end for not removing the charges as soon as Medicaid sent us a the statementPatient is at a $balance.In the patients complaint, he states that we charged him for services we didn't doWe charged out a panoramic film and exam because that was what was doneYou will see that in the attachment under chargesAs far as our office being rude to them, that is simply not trueIn the attachment below, our Drnoted that she would give a discountI don't think that is being rude.If there are any further questions regarding this matter, please feel free to contact me.Mona G [redacted] NM Center for Cosmetic and family Dentistry

To whom it may concern:I'm emailing in regards to a complaint that was filed against our office.  I did receive a message from the patients wife regarding the charges of $87.63 on the account. Patient left a message over the weekend of 1/21/17, I returned the call on Monday 1/23/17 when we were...

back in the office explaining to the patient that I removed the charges on the account. I asked her to call me back and I never heard from her. The day I received the letter from The Revdex.com I again called the patients wife but again she didn't respond. I have to send out statements to all our patients and I do realize that Medicaid patients should not be charged. This was an innocent mistake on my end for not removing the charges as soon as Medicaid sent us a the statement. Patient is at a $0 balance.In the patients complaint, he states that we charged him for services we didn't do. We charged out a panoramic film and exam because that was what was done. You will see that in the attachment under charges. As far as our office being rude to them, that is simply not true. In the attachment below, our Dr. noted that she would give a discount. I don't think that is being rude.If there are any further questions regarding this matter, please feel free to contact me.Mona G[redacted]NM Center for Cosmetic and family Dentistry

Dear Revdex.com: I am happy with the response from the dentist office,  and I was informed that the account balance in my name has been cleared and that there is no longer a balance/amount owed.  The dentists office responded promptly and was much more hospitable and polite. Thank you for cleaning this matter up quickly. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

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Address: 201 Wyoming NE, Albuquerque, New Mexico, United States, 87123

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